Sarah's story

Sarah and Paul

Sarah (18) and her boyfriend Paul (25) have been sharing a flat in Surrey for over a year. Sarah works as a nursery worker on quite low wages. Last year her boyfriend was made redundant and he has struggled to find a permanent job ever since.

In desperation, they started withdrawing cash from their credit card to pay their landlord the rent. Now things are so bad that they are in rent arrears and have huge debts on their credit cards that they simply can’t afford to pay.

This has caused a lot of stress and worry for them both and Sarah now feels completely ‘overwhelmed’ by the prospect of paying back all the debt. The landlord is generously helping them out at the moment but if they can’t clear their arrears soon, they will lose their home.

Get help now

  • Call our free helpline on 0808 800 4444 if you're struggling to pay rent.
  • Call our homeowner helpline on 0300 3300 515 if you're struggling to pay your mortgage. 
  • Get advice online 


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