Shelter response to DLUHC competence and conduct standard consultation

Evidence to the Grenfell Inquiry revealed how a lack of appropriate staff training contributed to the tragedy. After 6 years of campaigning by Grenfell United and tenant campaigners, with the support of Shelter, the Social Housing (Regulation) Act finally became law on 20 July 2023. The Act included a power to set a new standard for registered providers of social homes on the competence and conduct of senior staff providing housing management services, including contracted service providers.

The management of social housing should aim for a gold standard in how all rented homes are managed. Social housing management must again be seen as a respected and valued profession, delivering an essential public service. The new Competence and Conduct Standard is a vital aspect of this to drive the necessary culture change required for meaningful improvements in the quality of housing management services and the experience of tenants.