How to prepare for a rent increase challenge where the tribunal sets an oral hearing.

Oral hearing

An oral hearing can take place by phone, video, or in person. The tribunal informs the tenant where and when the oral hearing will take place.

A tenant should attend an oral hearing, but it is not a legal requirement.

The tribunal process is less formal than going to court. The tribunal consists of two to three members, and can include lawyers, surveyors, other professionals or non-professionals.

Tenants can bring a legal representative, although free legal support is hard to access. They can bring one friend or family member for support.

Anyone submitting evidence is asked to swear an oath to promise that their evidence is true.

Prepare the paperwork

The tenant should prepare any relevant paperwork, including:

• the section 13 notice

• the application form

• the hearing letter with the case number

• listings of other properties in the area

Hearing by phone or video call

When the hearing takes place by phone or video call, the tribunal normally calls the tenant. If the tenant must make the call, it is free of charge.

Before the hearing, the tribunal contacts the tenant to confirm they have a reliable phone line or internet connection, and that they understand how to join the hearing.

In-person hearing

Contact the tribunal in advance if the tenant requires any adjustments due to a disability.

Arrive 30 minutes earlier than the specific hearing time.

When entering the building, staff check bags and pockets, similar to airport security.

There are no formal rules about what you must wear, but it is recommended that the tenant dress smartly.

Find out more about what to expect when going to a tribunal on GOV.UK.