Isabel Jones

With over 20 years of housing advice experience, Isabel has worked with local authorities as a frontline Homelessness/Housing Options Officer and as a Senior Advisor at Shelter. Since 2013 Isabel has been working for NHAS training local authorities, public authorities, and voluntary agencies. Isabel has developed training courses on different housing-related subjects including eligibility and housing, benefit rights for people from abroad, the right to rent, the duty to refer, and housing rights during the pandemic. Isabel's training is welcoming, accessible, and based on expert knowledge. Isabel is based in the West Midlands and maintain close links with Shelter’s Birmingham hub.