Indicators of effective processes

By using common processes and tools and sharing information, housing and children's services can enable operational staff and managers to work more effectively together to identify and meet the needs of homeless children and families. A shared procedural framework and standard tools for carrying out day-to-day tasks can also support local registered social landlords and voluntary sector organisations.

The ‘Every Child Matters: Change for Children’ agenda, recent homelessness guidance and legislation have identified joint processes that enable the delivery of more effective integrated frontline services. Shelter is keen to promote a framework which encourages joint working between housing and children’s services.

Shelter's joint working indicators 

The indicators outlined below are provided to enable authorities to benchmark existing processes. You can also download our short case studies for examples of how joint policies and practices have proved successful.

  • Housing and children’s services have joint policies and practices in place to ensure that disruption to schooling is minimised for children from homeless families.
  • Local authorities have joint protocols between Housing and Children’s Services for 16 and 17 year olds, to ensure they have adequate housing and support.
  • Local authorities develop and implement ‘prevention’ protocols to ensure families threatened with eviction are supported to maintain tenancies.
  • When pursuing eviction proceedings, local authorities take into account children’s need for a secure home and establish effective joint working practices to ensure the support needs of children are met.
  • Children in families who ask housing departments for help with their housing needs are considered for a Common Assessment Framework if additional needs are suspected.
  • Ensure there are joint protocols in place for ‘intentionally homeless’ families.

More information on each of these indicators can be found in our benchmarking guide for joint working between services: Improving outcomes for children and young people in housing.

Case studies

Shelter has identified four examples of good practice relating to integrated processes:

PDF icon Using the Common Assessment Framework to address housing issues - Shelter's Family Intervention Project

PDF icon Web-based information sharing, tracking temporary accommodation movements - NOTIFY London

PDF icon Joint working on homelessness protocols - Manchester City Council

PDF icon Intentional homelessness: sharing information to improve outcomes - Knowsley

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