Is your local letting agency breaking the law?
It's nearly a year since a new law was introduced requiring letting agents to say upfront what fees they charge.
Now, we want your help to see if letting agents are acting lawfully by being open and honest about their fees.
When you're next out and about, why not see if your local agent is following the law?
Letting agents are legally required to be transparent about fees for tenants.
That means every letting agent which has a shop open to visitors must display their fees in a place where they are likely to be seen by customers. This includes fees that they charge to landlords and tenants.
Letting agents must also display fees on their website.
Government guidance states that they should display a 'list of everything that a landlord or a tenant would be asked to pay by the letting agent at any time before, during or after a tenancy.'
If a letting agent fails to do either of these they can be fined £5,000.
Whilst you're at it, do you mind telling us, if you notice a sign in an agent's window which says 'No DSS / No housing benefit / No unemployed people?'
Some people are discovering that when their tenancy comes to an end, they can't find anywhere to else to live. The single leading cause of homelessness in England is the end of a tenancy in the private sector. We think that by refusing to let properties to people on housing benefit, letting agents are playing a role in making it hard for some renters to find a home to let.