Why is Urban Rush Manchester cancelled?
Sadly, we didn’t receive enough participant sign ups this year to ensure the cost of running the event would be covered.
We’ve decided the most responsible action would be to cancel the event at this early stage, to give our supporters enough time to halt or adjust their fundraising plans and training schedules for the year.
Will I get a refund?
You can receive a refund for your full registration fee, and also any donation amount you may have chosen to give.
To request a refund, please email us here. Once you have requested a refund of your registration fee, it will be processed within two working days and should then reach your account within 3-5 working days.
The same applies to any personal donation you may have made. If you prefer you also have the option for Shelter to retain your donation, and register it for Gift Aid – just let us know.
How do I refund people who have donated to me via Just Giving?
It’s a legal obligation that you offer to refund the donors who have contributed money so far, unless they choose for us to keep their donation as a charitable contributions.
This is a very simple process. Simply email us the link to your Just Giving page.
We will then give permission to JustGiving to refund all of your donors. They do this directly to donors’ cards. This should take between 5-10 days.
However, we would suggest that you email your donors to see if they would like their donation refunded. Often, donors are happy for charities to retain their contribution.
Will there be an Urban Rush Manchester next year?
Due to the drop in sign-up figures for Urban Rush this year, we are unlikely to repeat Urban Rush in the UK for 2020.
Can I transfer on to another fundraising activity for Shelter?
Urban Rush London is still happening on Sunday 6 October 2019 and we would welcome participants from all over the UK.
To transfer your registration to Urban Rush London, please email us to let us know.
Alternatively, you can get your registration fee for Urban Rush refunded and separately register for any of our other events.
To see a full list of challenge events that you can participate in to raise funds for Shelter, please visit our events page.