Glastonbury volunteer guidelines
Throughout these guidelines, ’you’/’your’ refers to the volunteer; ‘we’ refers to Avalon Bars & Events/Shelter.
Please read the following guidelines thoroughly. By registering to volunteer, you are confirming that you have read and understood these guidelines and that you agree to respect them.
Registration, deposit & cancellations
- Volunteers will need to pay a refundable deposit of £300 to Shelter upon registration. The deposit scheme is designed to help us ensure that we recruit volunteers who intend to continue volunteering until the end of the festival and does not buy you a festival wristband.
- Our expectation is that you will focus on your volunteering activities during your allocated shifts but at all other times you are free to enjoy the festival.
- Volunteers who do not satisfactorily complete all of their allocated shifts (and/or do not comply with expected standards of conduct and behaviour as set out in this guidance) will forfeit their entitlement to remain within the Glastonbury Festival and the Avalon Bars secure campsite and will be required to surrender their Glastonbury Festival and Avalon Bars wristbands; will forfeit their deposit and will need to make their own travel arrangements home.
- If you sign up to volunteer and then find you cannot attend, you must cancel your place (by emailing email@example.com) no later than 29 March 2019. Your deposit will then be returned to you by Shelter.
- Shelter will be unable to return deposits for places cancelled after 29 March 2019 except in extenuating circumstances which will be looked at on a case by case basis.
- After the festival, deposits will be returned to volunteers by Shelter following successful completion of all shifts and compliance with all these guidelines. Partial completion of shifts will not result in partial return of deposit. Every effort will be made to return deposits within 60 days (times may differ slightly due to different banking systems beyond our control).
- Volunteers who have volunteered in previous years, but who did not complete all their shifts satisfactorily or otherwise fail to meet the expectations set out in these guidelines, will not be eligible to volunteer. Any previously unsatisfactory volunteers re-applying will not be allowed to volunteer and their deposit for this year will be returned.
- Due to the fallow year in 2018, we are asking all volunteers to attend training, regardless of whether you have volunteered and been trained in previous years. Selection of volunteers to volunteer at Avalon Bars at Glastonbury Festival is conditional on volunteers having successfully completed the training and becoming Avalon Certified. Participation as a Shelter volunteer at Glastonbury is dependent on completion of the training.
- Training sessions have previously been held in London and Sheffield and held in the second half of May. Dates for 2019 have yet to be confirmed but you should expect it to be around this time again.
- You should make sure that you are available and able to attend one of the training sessions. Participation as a Shelter volunteer at Glastonbury is dependent on completion of the training.
- You are required to make your own travel arrangements to attend the training sessions– unfortunately Avalon Bars and/or Shelter cannot reimburse you for travel expenses to and from the training session.
- Volunteers agree to volunteer their time for 24 hours over the course of the festival (Wednesday 26 – Sunday 30 June 2019). This will be in one of the following combinations:
- 3 days x 8 hours or
- 4 days x 6 hours or
- 2 days x 8 hours plus 2 days x 4 hours
- Please note bars are busiest on Friday, Saturday and Sunday – you are likely to be volunteering on at least two of these days.
- You will be given your shifts when you arrive on site. These are pre-allocated, and you will have no choice over the shifts that you are given.
- You cannot swap shifts with other volunteers.
- Volunteers who wish to have their deposit returned at the end of the festival are required to sign in with their bar manager at the beginning of every shift – it is your responsibility to make sure you do this to avoid any later disputes over your attendance and the return of your deposit.
- If you are unable to complete your shift due to unforeseen circumstances such as illness, you should ensure you contact the staffing office in the Avalon Bars campsite.
- If you are volunteering as a group of friends, Avalon Bars will attempt to put you on the same shift team at your request. However, we cannot accommodate requests for more than six friends to volunteer together. Please make sure that if you have requested to volunteer with your friend that they have also requested to volunteer with you – we need to be able to match both requests up.
- If you are too ill to volunteer on a shift, you should ensure you contact the staffing office in the Avalon Bars campsite as soon as possible. You will be given contact numbers for all key personnel on site so that you can get in touch – in some circumstances we may be able to swap your shift to another day. Supporting evidence such as a doctor’s note (which can be obtained from the Festival Medical Centre in Big Ground) may need to be produced in order to ensure the return of your deposit.
- If you miss a shift and you have not followed the guidelines above, then this may lead to your deposit being withheld by Shelter.
Expected behaviour and conduct
- Your priority at the festival is to serve drinks at Avalon Bars under the direction of the bar manager/s. You will be representing Shelter whilst you are doing this – you are expected to act in an appropriately responsible manner during shifts.
- Any behaviour during shifts which may bring Avalon Bars or Shelter into disrepute (including, but not limited to: being drunk; under the influence of illegal drugs or ‘legal highs’ while on duty; treating customers or others in a disrespectful, abusive or unprofessional manner; any incidence of theft) is totally unacceptable and may result in the volunteer being removed from the bar. Avalon Bars and Shelter reserve the right to remove both Avalon Bars and Glastonbury Festival wristbands and escort the volunteer from the festival site.
- Volunteers will be provided with two t-shirts which should be worn while volunteering on your shifts. Volunteers should be aware that whilst wearing these t-shirts, either on OR off shift, they are representing Shelter and must behave in an appropriately responsible manner.
- Volunteers are NOT permitted to drink alcohol, be under the influence of alcohol, or take or be under the influence of illegal drugs or ‘legal highs’ whilst on duty.
Failing to comply with these guidelines
- In the event that any volunteer is unable to comply with these guidelines or otherwise fails to meet the expectations set out in these guidelines, Avalon Bars and Shelter reserve the right to remove both Avalon Bars and Glastonbury Festival wristbands, and/or withdraw coach travel home. Your deposit will also be withheld by Shelter.
- Volunteers who choose not to complete all shifts will not be allowed to volunteer in subsequent years.
- Do not bring drugs with you to the festival.
- Drug enforcement laws are just as applicable at Glastonbury Festival as anywhere else in the country. You are liable to be searched at the entrances to the festival – as the Avalon Bars campsite is just outside of the festival perimeter it is highly likely you may be searched as you go in to the main festival site. Police are on site to deal with drug offences.
- Drugs are absolutely not allowed in the Avalon Bars campsite. This also includes the use of nitrous oxide canisters and so-called ‘legal highs’. If you are found to be using or in the possession of such substances in the Avalon Bars campsite, Avalon Bars and Shelter reserve the right to stand down from shift and/or remove from site any volunteer who they believe to be in breach of these guidelines. Our decision in these circumstances will be final.
- All volunteers must travel to and from the event on Avalon Bars-provided coaches.
- Avalon Bars coaches will be departing to Glastonbury during the day on Tuesday 25 June 2019 from various departure points around the country, including Bristol, London and Sheffield.
- The Avalon Bars coaches will be booked to travel back from the festival site on Monday, 1 July 2019. Please be aware that it can take a very long time to get off site due to the public exiting the campsites and the heavy traffic around the festival site and surrounding area. Traffic conditions are out of our control and we cannot guarantee you will be able to leave site or arrive at the coach destination point for a specific time.
- You must camp in the Avalon Bars staff campsite. Campervans or live-in vehicles are not permitted in the Avalon Bars campsite and cannot be accommodated.
- The Avalon Bars staff campsite has access to hot showers, a subsidised bar and catering tent and can only be accessed with an Avalon Bars wristband.
- Each volunteer will receive two meal vouchers per eight-hour shift (or equivalent split shifts) on arrival, to cover the days that they are volunteering. These can be exchanged for meals in the catering tent in the Avalon Bars staff campsite – lost vouchers will not be replaced so keep your vouchers safe.
Personal possessions and lost property
- Avalon Bars & Events cannot provide any secure facilities for valuables you bring to site and cannot safeguard your personal and/or valuable possessions. Glastonbury Festival provides secure property lockups around the festival site; this facility is not run by, affiliated with or endorsed by Avalon Bars & Events in any way. More information can be found on the official Glastonbury website.
- Avalon Bars & Events accepts no responsibility for any personal belongings lost or stolen at any time while on site.
- Any lost property found inside the non-public part of bars or inside the Avalon Bars campsite will be handed into Lost Property in the staffing area in the Avalon Bars campsite. This will be held until Wednesday 29 June in the staffing office, after which time all unclaimed items will be given to Glastonbury Lost Property. Avalon Bars does not accept any responsibility for the condition, damage, loss or subsequent problems that can be associated with providing this Lost Property service. We operate this service purely on a no-blame basis as to any goods we happen to be given, accept or receive and hold onto with the aim trying to re-unite with their owner.
- If you are not a UK resident you must check your eligibility to volunteer. If you are not sure, please email firstname.lastname@example.org and we can check this with you.
- You will need to be available from Tuesday 25 June to Monday 1 July 2019 inclusive.
- All volunteers must be aged 18 years or over on 25 June 2019.
- You will need to bring a photocopy of photo ID (either passport or driving licence) with you when you come to the festival.
- These guidelines set out Shelter’s reasonable expectations and standards of conduct for volunteers. It is not intended to create any contractual relationship for the provision of your labour or work services. It follows that you are free, at any time, to choose to cease volunteering and not to complete the shifts that have been allocated to you. However if you choose to cease volunteering, you will be required immediately to return your wristband and vacate the Avalon Bars secure campsite. You will have no further right to remain at the festival. You will need to make your own way home and you will not be entitled to the return of your deposit.
- Avalon Bars and Shelter reserve the right to stand down from shift and/or remove from site any volunteer who they believe have failed to meet reasonable expectations set out in these guidelines. Our decision in these circumstances will be final.
- In the course of providing your volunteer activities, you may have access to confidential information relating to Avalon Bars and Events, Shelter and Glastonbury Festival. We expect you not to use or disclose this information to any other person during or after the event.
- Read our privacy statement https://england.shelter.org.uk/contact_us/privacy.