Glastonbury Festival 2020 volunteer guidelines
Avalon Bars operate a number of public bars at Glastonbury Festival and work in conjunction with Shelter who provides volunteers to serve drinks to the public in these bars.
Throughout these guidelines, ‘you’/’your’ refers to the volunteer; ‘we’ refers to Avalon Bars & Events/Shelter.
Please read the following guidelines thoroughly. By registering to volunteer, you are confirming that you have read and understood these guidelines and that you agree to respect them.
These guidelines are intended to set out Avalon Bars and Shelter’s reasonable expectations and standards of conduct for volunteers. It is not intended to create any contractual relationship for the provision of your labour or work services. It follows that you are free, at any time, to choose to cease volunteering and not to complete the shifts that have been allocated to you. However, if you choose to cease volunteering, you will be required immediately to return your wristbands and vacate the Avalon Bars secure campsite. You will have no further right to remain at the festival. You will need to make your own way home and you will not be entitled to the return of your deposit.
Eligibility to Volunteer
- All volunteers must be aged 18 years or over on 23rd June 2020.
- If you are not a UK resident, you must check your eligibility to volunteer. If you’re not sure, please email email@example.com and we can check this with you.
- You will need to be available from Tuesday 23rd June to Monday 29th June 2020 inclusive.
- You will need to bring a photocopy of photo ID (either passport or driving licence) with you when you come to the festival.
- Volunteers are entitled to breaks during shifts, but shifts will require you to be on your feet and moving around for many hours at a time. In addition to this, some bars can be a considerable walking distance from the campsite. Glastonbury is big! If you have medical conditions that will make walking long distances and being on your feet difficult, please take this into consideration when deciding whether to volunteer.
- Volunteers who have volunteered in previous years, but who did not complete all their shifts satisfactorily or otherwise fail to meet the expectations set out in these guidelines will not be eligible to volunteer.
Registration, deposit and cancellations
- Volunteers will need to pay a refundable deposit of £300 to Shelter upon registration. The deposit scheme is designed to help us ensure that we recruit volunteers who intend to continue volunteering until the end of the festival and complete all of their allocated shifts. This deposit does not buy you a festival wristband.
- Our expectation is that you will focus on your volunteering activities during your allocated shifts but at all other times you are free to enjoy the festival.
- If you sign up to volunteer and then find you cannot attend, you must cancel your place by emailing firstname.lastname@example.org no later than 31 March 2020. Your deposit will then be returned to you by Shelter.
- Shelter will be unable to return deposits for places cancelled after 31 March 2020 except in extenuating circumstances, which will be looked at on a case by case basis.
- If you fail to turn up to the coach pick up points for travel to Glastonbury without a justifiable reason, your deposit will be forfeit and you will not be eligible to volunteer in future years.
- After the festival, deposits will be returned to volunteers by Shelter following successful completion of all shifts and compliance with all these guidelines. Partial completion of shifts will not result in partial return of deposit. Every effort will be made to return deposits within 60 days (times may differ slightly due to different banking systems beyond our control).
- Volunteers who do not satisfactorily complete all of their allocated shifts (and/or do not comply with expected standards of conduct and behaviour as set out in this Guidance) will forfeit their entitlement to remain within the Glastonbury Festival and the Avalon Bars secure campsite. They will be required to surrender their Glastonbury Festival and Avalon Bars wristbands; they will also forfeit their deposit and will need to make their own travel arrangements home.
- All volunteers who have not previously volunteered for Shelter to work at the Avalon bars at Glastonbury will be required to attend a pre-event training session to become Avalon Certified before they arrive at the event. Selection of volunteers to work at Avalon bars at Glastonbury Festival is conditional on volunteers having successfully completed the training and becoming Avalon Certified.
- Volunteers who received this training in 2019 and who completed all their shifts satisfactorily will not be required to repeat the training session.
- Training sessions have previously been held in London and Sheffield during May. Dates for 2020 have yet to be confirmed but you should expect it to be around this time again.
- You should make sure that you are available and able to attend one of the training sessions. Participation as a Shelter volunteer at Glastonbury is dependent on completion of the training.
- You are required to make your own travel arrangements to attend the training sessions. Unfortunately, Avalon Bars and/or Shelter cannot reimburse you for travel expenses to and from the training session.
- Volunteers agree to volunteer their time for 24 hours over the course of the festival, from Wednesday 24th to Sunday 28th June 2020. This will be in one of the following combinations:
- 3 days x 8 hours
- 4 days x 6 hours
- 2 days x 8 hours plus 2 days x 4 hours
- Please note bars are busiest on Friday, Saturday and Sunday – you are likely to be volunteering on at least two of these days.
- You will be given your shifts when you arrive on site. These are pre-allocated, and you will have no choice over the shifts that you are given.
- You cannot swap shifts with other volunteers.
- In order to be able to return your deposit, volunteers will be required to sign in with their bar manager at the beginning of every shift – it is your responsibility to make sure you do this, to avoid any later disputes over your attendance and the return of your deposit.
- If you are unable to complete your shift due to unforeseen circumstances such as illness, you must let us know first at the Staffing office in the Avalon Bars campsite or call the Staffing contact number that you will be given. You must contact Staffing before the start of your shift.
- If you are volunteering as a group of friends, Avalon Bars will attempt to put you on the same shift team at your request. However, we cannot accommodate requests for more than six friends to volunteer together. Please make sure that if you have requested to volunteer with your friend, that they have also requested to volunteer with you – we need to be able to match both requests up.
- All volunteers are entitled to a break during their shift. Breaks will be allocated or agreed with you by your Bar Manager. You must ensure you return from your break in time for the remainder of your shift. Returning late means that fellow volunteers are prevented from taking their break.
If you miss a shift and you have not followed the guidelines below, this will lead to your deposit being withheld by Shelter.
- If you are too ill to volunteer on a shift, you should ensure you contact the Staffing office in the Avalon Bars campsite as soon as possible and before the start of your shift. You will be given contact numbers for all key personnel on site so that you can get in touch – in some circumstances we may be able to swap your shift to another day. Supporting evidence such as a doctor’s note – which can be obtained from the Festival Medical Centre in Big Ground – may need to be produced in order to ensure the return of your deposit.
Behaviour and conduct
- Your priority at the festival is to serve drinks at Avalon Bars under the direction of the bar manager/s. You will be representing Shelter while you are doing this – you are expected to act in an appropriately responsible manner during shifts.
- Any behaviour during shifts which may bring Avalon Bars and Shelter into disrepute (including, but not limited to: being drunk; under the influence of illegal drugs or ‘legal highs’ while on duty; treating customers or others in a disrespectful, abusive, or unprofessional manner; any incidence of theft of any kind) is totally unacceptable and will result in the volunteer being removed from the bar. Avalon bars and shelter reserve the right to remove both Avalon Bars and Glastonbury Festival wristbands and escort the volunteer from the festival site.
- Volunteers will be provided with two t-shirts which should be worn while volunteering on your shifts. Volunteers should be aware that while wearing these t-shirts, either on OR off shift, they are representing Shelter and must behave in an appropriately responsible manner. Please do not cut of modify these t-shirts in any way.
- Volunteers are not permitted to drink alcohol, be under the influence of alcohol, or take or be under the influence of illegal drugs or ‘legal highs’ while on duty.
Failure to comply with these guidelines
- In the event that any volunteer is unable to comply with these guidelines, or otherwise fails to meet the expectations set out in these guidelines, Avalon Bars and Shelter reserve the right to remove both Avalon Bars and Glastonbury Festival wristbands, and/or withdraw coach travel home. Your deposit will also be withheld by Shelter.
- Volunteers who choose not to complete all shifts will not be allowed to volunteer in subsequent years.
- Avalon Bars and Shelter reserve the right to stand down from shift and/or remove from site any volunteer who they believe have failed to meet reasonable expectations set out in these guidelines. Our decision in these circumstances will be final.
- Do not bring drugs with you to the festival.
- UK laws are just as applicable at Glastonbury Festival as anywhere else in the country. You are liable to be searched at the entrances to the festival – as the Avalon Bars campsite is just outside of the festival perimeter, it is highly likely you may be searched as you go into the main festival site. Police are on site to deal with offenders.
- Drugs are absolutely not allowed in the Avalon Bars campsite. This also includes the use of nitrous oxide canisters and any so-called ‘legal highs’. If you are found to be using or in the possession of such substances in the Avalon Bars campsite, Avalon Bars and Shelter reserve the right to stand down volunteers from shift and/or remove from site anyone who they believe to be in breach of these guidelines. Our decision in these circumstances will be final.
- All volunteers must travel to and from the event on the coaches provided by Avalon Bars.
- Avalon Bars coaches will be departing to Glastonbury during the day on Tuesday 23rd June 2020 from various departure points around the country including Bristol, London and either Sheffield or Birmingham (tbc at a later date).
- The Avalon Bars coaches will be booked to travel back from the festival site on Monday 29th June 2020. Please be aware that it can take a very long time to get off site due to the public exiting the campsites and the heavy traffic around the festival site and surrounding area. Traffic conditions are out of our control and we cannot guarantee you will be able to leave site or arrive at the coach destination point for a specific time.
- You must camp in the Avalon Bars staff campsite. Campervans or live-in vehicles are not permitted in the Avalon Bars campsite and cannot be accommodated.
- You must bring your own camping equipment. Avalon and Shelter cannot provide tents, sleeping bags or any camping equipment.
- The Avalon Bars staff campsite has access to hot showers, subsidised off-sales and catering tent and can only be accessed with an Avalon Bars wristband.
- Each volunteer will receive two meal vouchers per 8-hour shift (or equivalent split shifts) on arrival, to cover the days that they are volunteering. These can be exchanged for meals in the catering tent in the Avalon Bars staff campsite – lost vouchers will not be replaced so keep your vouchers safe.
Personal Possessions and Lost Property
- Avalon Bars and Events cannot provide any secure facilities for valuables you bring to site and cannot safeguard your personal and/or valuable possessions. Glastonbury Festival provide secure property lockups around the festival site; this facility is not run by, affiliated with or endorsed by Avalon Bars and Events in any way. More information can be found on the official Glastonbury website.
- Avalon Bars and Events accepts no responsibility for any personal belongings lost or stolen at any time while on site.
- Any lost property found inside the non-public part of bars or inside the Avalon Bars Campsite, will be handed into Lost Property in the Staffing Area in the Avalon Bars campsite. This will be held until Wednesday 1 July in the staffing office after which time all unclaimed items will be given to Glastonbury Lost Property. Avalon Bars do not accept any responsibility for the condition, damage, loss or subsequent problems that can be associated with providing this Lost Property service. We operate this service purely on a no blame basis as to any goods we happen to be given, accept or receive and hold onto with the aim trying to re-unite with their owner.
- In the course of providing your volunteer activities, you may have access to confidential information relating to Avalon Bars and Events, Shelter, and Glastonbury festival. We expect you not to use or disclose this information to any other person during or after the event.
- Avalon Bars and Shelter must process your personal data for various reason associated with your volunteer at Glastonbury.
- Read our privacy statement to see how we may process your data.
- Photographs may be taken of the bar during operating hours for promotional, training, or marketing purposes. If you do not wish to be in any photographs that may be taken, please let us know.