FAQs

Here you can find answers to some of the most common queries we get asked about the Shelter Lottery. If you can't find the answer you're looking for, then please get in touch.



  1. What is Shelter’s Weekly lottery?

    Shelter has partnered with Unity Lottery, the nation’s charity lottery, to offer you the chance to win up to £25,000 every Saturday for only £1 a week. From every £1 you play, 50p is guaranteed to go straight towards Shelter’s vital work. The remaining 50p will be used to provide prizes and cover administration costs.

  2. How your support helps

    When you play the Shelter Lottery, you’re helping us raise the essential funds we need to continue our vital working – supporting thousands of families facing bad housing and homelessness. Your donations make a difference:

    • £5 could pay for a webchat
    • £10 could pay for a call to our helpline
    • £15 could help pay for a face-to-face advice session
  3. How does the lottery work?

    Each week your personal six-digit lottery number (issued by Unity Lottery when you sign-up) is entered into a draw and the winning numbers are chosen at random.

    You can purchase as many numbers as you wish for £1 each, giving you even more chances to win a number of great prizes.

    Any prizes you win are issued and posted directly to you; there's no need for you to claim.

    You can cancel at any time if you don’t want to remain in the draw.

  4. How to enter

    You can enter as many times as you like for only £1 per entry and you can pay by Direct Debit or cheque.

    Start playing by signing up online or by completing an application form and returning it to:

    The Unity Lottery
    Freepost RLZR-GSYJ-KSZA
    Furness Business Park,
    Barrow-in-Furness,
    Cumbria, LA14 2PE

  5. Who can enter?

    Anyone in Britain who is 16 or over can play. The law states that lottery tickets must not be sold to, or by, those under the age of 16 and in accordance with our license, we must abide by this law.

    The Gambling Commission has published codes of practice which help to ensure gambling is operated in a responsible manner. For further information on the Gambling Commission and the Gambling Act, please visit www.gamblingcommission.gov.uk.

    Due to Gambling Commission legislation we are unable to offer this opportunity to people living outside of mainland Britain, including Northern Ireland.

  6. How do you know if you’re a winner?

    All our lucky winners will be contacted directly, and we will publish the winning numbers on our website weekly.

  7. Who can I speak to if I’ve got any questions?

    If you have any queries or need help signing up, call the Unity Lottery’s helpline on 0370 050 9240 or Shelter’s Supporter Helpdesk on 0300 330 1234 (Monday-Friday, 9am-6pm).

  8. Useful links

    You can find our Key Events Policy here.

    Shelter is committed to ensuring we approach any gambling activities in a socially responsible way. For more information, read our Social Responsibility Policy here.

    We will take all reasonable steps to prevent an individual who has entered a self-exclusion agreement with ourselves from participating in our lottery. Read our Self Exclusion Policy here.

    To raise any issues or concerns, please follow our Complaints Procedure, here.