Pro Bono Triage Volunteer
We are looking for a volunteer to provide help and guidance to clients accessing Shelter Legal Pro Bono Service.
One or two day per week minimum suggested for around 6 months, but this is flexible
24 November 2018
Main Tasks to Include
- Undertake initial triage interviews with clients - a fact finding interview aimed at booking an appointment with the appropriate adviser / service.
- Inputting information on to our case management system
- Making telephone calls to gain information / update clients
- Assisting Pro Bono Lawyers to undertake research
- General basic admin, such as photocopying, scanning, creating client files and filing
Skills and Abilities Required
- Experience of working with the public
- Interest in social welfare law e.g. housing; welfare benefits; debt; community care
- Effective communication skills and the ability to understand the needs of our customers
- Ability to organise your own work, manage your time and work on your own initiative
- Confident using computers and programs such as Word and Excel to a good standard
- Willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity & confidentiality
Please download the role profile for more information about this role.
Why get involved with Shelter?
More than one million people a year come to us for advice and support via our website, help lines, and national network of services. We help people to find and keep a home in a place where they can thrive, and we tackle the root causes of bad housing by campaigning for new laws, policies and practice.
Benefits of volunteering with Shelter
- Supporting and learning about the work of a large National charity
- Developing transferable skills
- Enhances your CV, we can help you to update this and will provide references when you leave our services
- Please complete application process and if you’re suitable for the role, we will arrange a brief interview to find out more about you.
- If this role is client facing we are obliged to carry out a CRB check. Further details on this process will be provided to the successful applicant(s).
This is a voluntary position that supports the work of Shelter and is not replacing the work of a paid member of staff. This role description does not form part of any contract of employment.