Simon Clifton

Simon joined Shelter over 15 years ago as an adviser on the helpline, supporting clients with housing problems. He also worked as a Housing and Debt Caseworker for Civil Legal Advice. Later, Simon managed a team of trainers and support consultancy, training development, and delivery at Shelter. Simon is interested in the principles of systems thinking having studied the Vanguard Model. From this, he gained an understanding of demand and purpose, demand capture, journey mapping, values and measures, systems condition, and thinking.