We successfully challenged letting agency fees
What was the problem?
When we rented our home we were charged £540 in purely administration fees – and expected to pay a £1,440 deposit and £900 up front. We never really received justification for these sky-high fees. They were very blasé about the whole thing.
Angelique, renter, Basingstoke
People like Angelique turned to us to take action after being charged ridiculous fees by letting agents.
We found that one in seven private renters had paid more than £500 in letting agency fees – that’s on top of advance rent and deposits. More worryingly, tenants on lower incomes were being charged higher fees on average.
What did we do about it?
We’ve been campaigning to end this unfair practice since 2013. Huge numbers of you spoke out, with 22,415 of you signing a petition to ban letting agency fees.
You also came forward with vital evidence of the extortionate or misleading fees you’ve been charged. We highlighted your examples in our response to the government, to make sure the scale of the problem was understood.
What have we achieved together?
In November 2016, the government announced a ban on letting agency fees in their Autumn Statement. We need to keep the pressure on to make sure they follow through on their commitment. But this is a bold step forward for renters.