Find out who counts as homeless and what help is on offer
Homeless now? Get help from an adviser or the council.
Immigration status and residency affect who can apply.
The default tenancy for private renters.
What you can do about hidden fees and poor service.
Options if your landlord hasn’t protected your deposit.
Your landlord is responsible for most.
Rules landlords must follow and steps you can take.
Find an adviser near you
Use our directory to find local advice services that can help you in person.
How we help
Shelter gives practical housing advice and support online, in person and by phone. Our expert advisers give free, confidential advice 365 days a year.