Complaints and legal action
This content applies to England only.
Housing laws vary between England and Scotland. This page applies to England only. Get advice relating to Scotland
This section provides information about different options for resolving disputes about your home. Which of these options is most most appropriate will depend on what the problem is, who is at fault, and what has already been done to put it right.
Advice and representation
Taking action to enforce your rights is often complicated and can be stressful. Getting proper legal advice and help at court could increase your chances of getting the outcome you want. Read more 
Legal costs
Getting legal advice and representation costs money and can be expensive. However, you might be entitled to financial help. Read more
Alternative dispute resolution (ADR)
Negotiation, mediation arbitration, and third party determination are all forms of alternative dispute resolution (ADR). These methods can help to resolve disputes without the costs involved in going to court. Read more
Complaints
Explains how to make a complaint, with tips on what to say. Covers complaints about councils, housing associations and private landlords, agents, lenders, freeholders, and solicitors. Read more
Tribunals
A tribunal is a special kind of court that deals with certain types of disagreement, which cannot be taken to a regular court. The main housing-related tribunals are part of he Residential Property Tribunal Service (RPTS). Read more
Court action
Information about what's involved in going to court, whether you're responding to someone else's claim, or want to start one yourself. Read more
Discrimination in housing
What the law says about discrimination on the grounds of race, colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation, disability or age. Read more
