Complaints and legal action
This content applies to England only.
Housing laws vary between England and Scotland. Get advice relating to Scotland
This section provides information about different options for resolving disputes about your home. Which of these options is most appropriate will depend on what the problem is, who is at fault, and what has already been done to put it right.
Taking action to enforce your rights is often complicated and can be stressful. Getting proper legal advice and help at court could increase your chances of getting the outcome you want.
Getting legal advice and representation costs money and can be expensive. However, you might be entitled to financial help.
It's often cheaper and easier to sort out disputes without going to court. Find out how negotiation, mediation and arbitration work, and when to use them.
Find out how and when to complain about councils, housing associations and private landlords, agents, lenders, freeholders, and solicitors.
You may be able to take your case to a tribunal, which deals with certain types of disagreement that cannot be taken to a regular court.
Find out about going to court, whether you're responding to someone else's claim, or want to start one yourself.
Discrimination on the grounds of race, colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation, disability or age - find out what the law says