Advice by email

This content applies to England only.

Housing laws vary between England and Scotland. This page applies to England only. Get advice relating to Scotland

Looking for a solution to a housing problem? If you can't find what you're looking for on our advice pages, you can ask Shelter's advisers a question about your housing problem and we will respond within five working days.

Step 1

Answer three simple questions about your housing problem.

Step 2

Our search will find links to information that's relevant to your situation.

Step 3

If the information on our website doesn't help, fill in the email advice form to send your question to Shelter's advisers.

Go to Step 1

We’re very sorry but we can’t provide advice by email at the moment because of technical problems. We hope to have email advice up and running again as soon as possible. In the meantime:


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