Advice by email

Before you begin please bear in mind that our email advice service is:

  • A one off service - If you need further information after receiving our response, you will need to call our helpline
  • For general advice - If your query is complex you will need to speak to an adviser on our helpline
  • Not for emergencies - We aim to respond to your enquiry within 5 working days, if you need help sooner, then please call our helpline

This form is for housing queries relating to England and Wales only. Are you looking for housing advice in Scotland?

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Shelter advisers can answer your housing questions by email.

Send your query using the form below. You will receive a response within five working days.

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