This content applies to England only.

Housing laws vary between England and Scotland. This page applies to England only. Get advice relating to Scotland

When send us your question for email advice, we need to gather some personal information to help us give you the right advice for your situation.

Mobile phone number

If you give us your mobile phone number, we can text you to let you know when we have sent you a reply, so you won't have to keep checking your email. We won't use your mobile number for any other reason, and we won't pass it on to anyone else. You don't have to provide a mobile phone number if you don't want to.

Email address

We need to know your email address so we can send you a reply to your question. If you share an email address or computer, other people may see the reply. If you don't want this to happen, you can set up a free personal email address with a web-based provider, such as www.hotmail.com or www.yahoo.co.uk.

Date of birth

The law is often different depending on how old you are. If we know your age, we can give you a clearer idea of your rights and options.

Gender

Knowing whether you are male or female may help us find appropriate local organisations for you to contact. Some organisations are only set up to help people of a specific gender.

Country

The law varies depending on whether you are in England, Scotland, Wales or Northern Ireland. We need to know where you are staying in order to give you the right advice.