Housing advice helpline
This content applies to England only.
Housing laws vary between England and Scotland. This page applies to England only. Get advice relating to Scotland
Housing problems can affect anyone. But many people can find it hard to go for advice or just don't know what help is available.
Shelter provides a free, national telephone advice line staffed by trained housing advisers. We have helped thousands of people, from finding them a place to sleep to suggesting how to handle mortgage arrears.
Ring 0808 800 4444
Supported by:
8am-8pm Monday-Friday
8am-5pm Saturday-Sunday
Calls are free from UK landlines.
Typetalk calls to the helpline are welcome.*
We will answer your call as quickly as we can and treat it confidentially. The helpline gets very busy at times, but please keep trying. Calls are recorded for training purposes.
Our advisers can:
- give you immediate, practical assistance
- explain your rights
- offer advice and guidance
- suggest specialist or local support services to help you longer term.
* Typetalk enables people with hearing difficulties to use a text phone to access telephone advice through a free operator service.
