Help if you're on the streets: claim benefits

You can still claim benefits if you're sleeping on the streets or in a hostel, even if you don't have a fixed address or a bank account.

If you don't have a fixed address

You can usually claim certain benefits even if you don't have a fixed address.

If you're entitled to claim, you could use the address of a:

  • friend or family member
  • hostel you're staying in
  • day centre if you're sleeping on the streets

You may get less benefit if you have no accommodation at all and are sleeping on the streets.  

You can get help claiming benefits from some day centres.

Find out more about benefits on GOV.UK.

If you're from abroad you might not be entitled to claim benefits in the UK. Find out more from Citizens Advice about immigration restrictions when claiming benefits.

If you don't have a bank account

If you don't have a bank, building society or post office account you can use a Simple Payment card to get your benefits.

To find out more and get a card call:

Simple Payment helpline: 0845 600 0046

Once you have a card, it works like this:

  1. Your benefits are paid onto the card.
  2. You can get the money in certain local newsagents or shops – find a Simple Payment point near you.
  3. When you collect your money you need to bring:
  • your card
  • proof of who you are (for example, your passport or a letter from your benefits office).

Find out more about using the Simple Payment card to get benefits at GOV.UK.


Last updated - 06 Sep 2017

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