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Where to get help with debts

Your local Shelter advice centre may be able to help if you're worried about debt. Many of our local services provide specialist help with debt and welfare benefits issues as well as housing.

Help from Shelter advice services

Many Shelter advice services offer specialist debt advice for people on low incomes who qualify for legal aid.

You may qualify for legal aid if you claim benefits such as income support, jobseeker's allowance, employment and support allowance or pension credit, or your income is assessed as being low.

Contact Civil Legal Advice on 0345 345 4345 for more information

Shelter's debt advice services may be able to help you with debt problems including:

  • rent arrears
  • mortgage arrears
  • utility bill debts – gas, electricity and water
  • debt collection companies or creditors
  • hire purchase, credit card or loan arrears

Other debt advice services

Debt advice services are also available from:

These agencies all provide free services and their websites have useful information about what to do if you get into debt. Their specialist debt advisers can make a full financial assessment and help you work out a plan to clear your debts and cover your living expenses.

You can also get face-to face debt advice from agencies such as Citizens Advice and independent advice agencies.

Get advice immediately if you are a homeowner with mortgage arrears or facing repossession.

Use Shelter's advice services directory to find a local adviser

How an adviser can help

The best option for dealing with your debts will depend on your personal circumstances. A specialist debt adviser may be able to help you to:

  • manage your income and expenditure and work out your options
  • explain the steps you have to take to keep your debts to a minimum
  • produce a detailed summary of your finances to show that you have very little money available to repay the debt
  • organise and prioritise payments of any other debts you have

An adviser can also explain the reasons for your financial problems to your lender (and/or insurer if you have an endowment mortgage), and negotiate with the lender to make the debt more manageable.

Online help

Try the Debt Remedy tool from StepChange. This is a free and confidential debt counselling service that enables you to deal with debt problems online.

Use AdviceGuide's budget tool to help you manage your money.

Problems with loans advertised on TV or online

Some advertisements by private companies sound too good to be true, and they usually are.

Avoid companies that say they offer an immediate, easy solution or target customers aggressively. Their loans usually involve very high interest rates.

You could be asked to secure these loans against your home, putting your home at risk if you can't keep up the payments.

Find out more from StepChange about problems with payday loans.

Last updated 01 Jan 2015 | © Shelter

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