Examples of common problems from when your tenancy starts to after it's ended.
Your landlord hasn't protected your deposit
Your tenancy deposit must be protected with an approved tenancy deposit protection scheme if you are an assured shorthold tenant.
Your landlord has 30 days from when you pay to protect it and provide you with information about the scheme used.
You can take your landlord to court to claim compensation if they don't.
Your home is leaking or squeaking
From roofs to rodents, the things that can go wrong in a rented home can seem endless.
Housing benefit is delayed
A payment on account should help prevent rent arrears caused by housing benefit delays. Rent arrears can lead quickly to eviction.
Your council's housing benefit department should deal with your claim within 14 days.
The council should make a payment on account if you've provided the information needed to process your claim.
Housing benefit won't cover the rent
Housing benefit won't always cover all your housing costs.
Ask the council about a discretionary housing payment to top up your housing benefit If you're struggling to pay the rent.
Your partner has left you to manage alone
Taking on a joint tenancy means you are both responsible for paying the rent.
If one of you leaves, the landlord can ask either one or both of you for the money.
Whoever is left behind risks being evicted if the rent isn't paid.
Your landlord asks you to leave
Assured shorthold tenants can be evicted with just two months' notice and a court order. This can't happen during a fixed period of your tenancy – unless you've broken the terms of your agreement.
Your landlord won't return your deposit
You cleaned up properly, didn't break anything and paid all your rent but your landlord still won't refund your tenancy deposit.
Video: What makes a good landlord?
Last updated 05 May 2017 | © Shelter
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