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Seven problems with private renting

Examples of common problems from when your tenancy starts to after it's ended.

Your landlord hasn't protected your deposit

Your landlord must protect your tenancy deposit in an approved tenancy deposit protection scheme if you are an assured shorthold tenant.

If your deposit isn't protected and you aren’t provided with information about the scheme used within 30 days from when it's paid, you can take your landlord to court to claim compensation.

Find out more about tenancy deposit protection rules.

Your home is leaking or squeaking

From roofs to rodents, the things that can go wrong in a rented home can seem endless.

Find out which repair problems are your landlord's responsibility.

Housing benefit is delayed

Rent arrears can lead quickly to eviction. The housing benefit department should deal with your claim within 14 days. They should make a payment on account if you've provided the information needed to process your claim.

A payment on account should help prevent rent arrears caused by housing benefit delays.

Housing benefit won't cover the rent

Housing benefit won't always cover all your housing costs. If you're struggling to pay the rent, ask the council about a discretionary housing payment to top up your housing benefit until you can sort out a long term solution.

Your partner has left you to manage alone

Taking on a joint tenancy means you are both responsible for paying the rent but if one of you leaves, the landlord can ask either one or both of you for the money.

Whoever is left behind risks being evicted if the rent isn't paid.

Your landlord asks you to leave

Assured shorthold tenants can be evicted with just two months' notice and a court order. But this can't happen during a fixed period of your tenancy – unless you've broken the terms of your agreement.

Check your landlord follows the rules on eviction.

Your landlord won't return your deposit

You cleaned up properly, didn't break anything and paid all your rent but your landlord still won't refund your tenancy deposit.

Find out how to get your tenancy deposit back.

Video: What makes a good landlord?


Last updated 12 Sep 2015 | © Shelter

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