How to check
There are 3 deposit protection scheme providers.
Your landlord or agent chooses which scheme to use. They must give you certain written information about where your deposit is protected.
Use the scheme websites to check your deposit is protected:
You need a postcode, surname, tenancy start date and deposit amount to search.
If you are having problems accessing your online account you can call your scheme:
Deposit Protection Service (DPS) - 0330 303 0030
Tenancy Deposit Scheme (TDS) - 0300 037 1000
Mydeposits - 0333 321 9401
What to do if you can't find your deposit
If you have a joint tenancy, try searching again using another tenant's surname.
Check the tenancy deposit protection rules to see when your deposit must be protected.
Find out what should happen if there's been a change of landlord or agent.
Last updated 22 August 2019 | © Shelter
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