This section explains how and when it may be appropriate to make a complaint, and gives tips on what to say. It covers complaints about all types of landlords, lenders, freeholders, solicitors and agents.
Explains when a complaint is the best option, and who you should send your complaint to.
Outlines how complaints procedures usually work and gives tips on what to say.
How to complain if you are not satisfied with the services you have received from your local council. Includes complaints by council tenants.
You can complain about a housing association using the association’s formal complaints procedure. If you are not satisfied, the Housing Ombudsman Service may consider your complaint.
Complaints about private landlords can be made in a number of ways. Use our information to see how you can make a complaint about a private landlord.
How to complain to your lender and, if necessary, the Financial Ombudsman Service.
Flat owners and other leaseholders can complaint direct to their freeholder, contact the environmental health officer or use their legal rights.
Explains the different ways in which you may be able to make a complaint about a solicitor or licensed conveyancer.
Explains how to complain to the Trading Standards Officer or the Office of Fair Trading.
Complaints about letting agencies can be made to your landlord, trade bodies or ombudsman. Find out more about how to complain about letting agents.
Leaseholders can complain about a managing agent in a number of ways.
If you are unhappy with an estate agent, letting agent or managing agent, there may be a professional membership association that you can complain to.