How to make a complaint

This section explains how and when it may be appropriate to make a complaint, and gives tips on what to say. It covers complaints about councils, landlords, lenders, freeholders and agents.

When to complain

If you have a complaint it's best to complain promptly. You may forget facts and lose papers, and there may also be time limits for taking further action.

How to complain

There are steps to follow with most complaints procedures. See how complaints procedures usually work and tips on what to say to complain effectively.