You may need legal advice and representation if you're going to court because of a housing problem. Find out where you can go to get help.
There are steps to follow with most complaints procedures. See how complaints procedures usually work and tips on what to say to complain effectively.
It's often cheaper and easier to sort out disputes without going to court. Find out how negotiation, mediation and arbitration work, and when to use them.
Taking a case to court can be complicated and is not always appropriate. Find out what's involved if you decide to take court action
If there is a hearing involving your case you should always go to court. If you don’t attend the court hearing decisions can be made in your absence.