There are steps you can take to get repairs done to your home if your landlord ignores your requests, or takes too long to complete the work.
1. Get advice about eviction
Get advice if you're worried about being evicted over repairs.
Use Shelter's directory to find a local advice centre.
Find out more about the risk of eviction.
2. Tell your landlord that repairs are needed
Landlords are normally only responsible for repairs that they've been told about. You'll need to give them a reasonable time to start doing the repairs.
Use Shelter's letter template to write to your landlord to ask for repairs.
3. Contact your landlord again
If your landlord doesn't reply to your first request for repairs, contact them again.
4. Gather information about repairs needed
Keep a record of the repairs and your efforts to get the landlord to sort them. Having as much information as possible will help if you need to make a complaint.
This could include:
- photographs of what needs repairing
- copies of letters or emails you've sent to your landlord
- receipts for any items you've had to buy to replace damaged items, for example furniture or curtains
- doctors' notes, if the disrepair is bad for your health or the health of someone else in your household
- other professional reports or bills if you have them, for example if you've had to pay for pest control or get a surveyor to check for damp
5. Tell your landlord you're contacting the council
If a reasonable amount of time has passed, and your landlord is refusing to do repairs, write again to say that you'll be asking the council to check if your home is safe to live in.
6. Ask the council for help to get repairs done
If your landlord ignores or refuses your request to carry out necessary repairs, contact your local council to request an inspection. The council should be able to offer help and advice, and may tell the landlord to do repairs.
Find out more about asking the council for help.
Get advice if the council has told you it can't help you. Use Shelter's directory to find a local advice centre.
7. Do the repairs yourself and deduct the cost from your rent
You do not have the right to withhold the rent, even if your landlord refuses to do repairs. If you don't pay your rent, the landlord might try to evict you.
However, in certain circumstances, and if you have strong tenancy rights (for example if you are an assured or regulated tenant) it may be possible for you to arrange for the repairs to be done and then deduct the cost from your rent.
If the landlord has failed to do the repairs that they are legally required to do, and as long as you follow the correct procedure, you can do the repair yourself and deduct the cost from rent payments.
You could be evicted and still be liable for the rent if you do not follow the correct procedure.
You are responsible for putting right any repairs that are badly carried out.
8. Ask about a reduction to your rent
You may be able to claim a discount in your rent if the work to your home has been very disruptive.
Find out more about what to expect during repair work.
9. Take legal action
It may be possible to take legal action against your landlord. The court may be able to order your landlord to:
- carry out the necessary repair work
- pay you compensation (this could be for the inconvenience and any damage to your personal property or your health that is a direct result of the disrepair or your landlord's failure to carry out the repairs)
Get legal advice about taking legal action against your landlord.