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Landlord responsibilities

Your landlord has legal obligations or duties. What your landlord must do varies depending on your tenancy type but certain basic rules are always the same.

Duty to check your right to rent

Before you can rent a home in England, a private landlord or letting agent must check your immigration status and the status of any adult who is living with you.

It's a criminal offence if they don't do right to rent immigration checks.

Duty to provide start of tenancy information

At the start of your tenancy the landlord must give you:

You should also be given details of your landlord’s name and address. If you rent through a letting agent, you can write to them to ask for your landlord's details. They can be fined if they don’t provide them within 21 days.

It will be harder for a landlord to evict an assured shorthold tenant if the information required isn't provided.

Duty to protect your tenancy deposit

If you're an assured shorthold tenant your landlord must protect your tenancy deposit with a UK government-approved deposit protection scheme.

If your deposit wasn't protected, you may be able to claim tenancy deposit scheme compensation.

If your deposit should have been protected but wasn't, it can be more difficult for your landlord to end your tenancy.

Lodgers deposits don't have to be protected. 

Tenants and lodger's deposits should be returned after you leave if you've paid all the rent and caused no damage.

Repairs obligations

Landlords are responsible for repairs to the exterior and structure of a property including problems with the roof, chimneys, walls, guttering and drains.

Landlords must make sure the equipment for supplying water, gas and electricity is kept in safe working order.

Your landlord may need access to the property to inspect it and do repairs. They should always give reasonable notice and arrange a suitable time to visit, unless there's an emergency. Your tenancy agreement may say how much notice they should give.

Find out more about responsibilities for repair.

If your assured shorthold tenancy started or was renewed on or after 1 October 2015, you may get  legal protection against revenge eviction if you complain about repairs.

Health and safety obligations

Landlords must:

Your landlord must install a smoke alarm on each floor of your home and carbon monoxide detectors in any room with a coal fire or wood- burning stove. This doesn’t apply if you have a resident landlord.

Find out more about fire safety in rented homes

Duty to follow rules on rent and rent increases

Your landlord must tell you when and how your rent should be paid. If you pay your rent weekly, your landlord must provide a rent book.

Your landlord can't refuse to accept your rent. If your landlord refuses to accept your rent, keep trying to pay it and keep the money separate, for example, in a separate bank account.

Rules on when and how your rent can be increased depend on the type of tenancy you have.

Duty to allow you to enjoy your home

Landlords must let you live in your home without unnecessary interference. Your landlord should not let themselves into your home without your permission.

Your landlord (or anyone employed by them) should not harass you in your home or make it difficult for you to stay there.

Duty to follow eviction rules

The legal procedure a landlord has to follow for the eviction of a tenant depends on your tenancy type. 

Most private tenants have an assured shorthold tenancy. Less common tenancy types are assured tenancies and regulated tenancies. Your landlord must give written notice and then get a court order before you can be evicted from these tenancy types.

Find out about the eviction of assured shorthold tenants.

Different rules apply for the eviction of lodgers. A court order isn't needed.

It's illegal eviction if a landlord tries to force you to leave without following the correct procedure. This is a criminal offence, which can lead to fines or imprisonment.


Last updated 16 Feb 2017 | © Shelter

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