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Health and safety standards for rented homes (HHSRS)

All rented homes must meet certain standards so they are safe and fit to live in. Councils use the Housing Health and Safety Rating System (HHSRS) to assess these standards.

What is the HHSRS?

A hazard is a problem in your home that could harm the health or safety of anyone living there.

Local councils use the Housing Health and Safety Rating System (HHSRS) to assess if your rented home has hazards that could put your health at risk. The HHSRS assessment identifies who's responsible for doing any work that's needed.

If the assessment shows your home isn't safe, the council can take action against your landlord. In some cases, the council can do the work and recover the cost from your landlord.

Tenants who can complain using the HHSRS

The HHSRS covers any rented home. You can complain if you are a private, housing association or council tenant.

The HHSRS can help you if you rent a house, flat or a room in a shared home.

Find out how to complain to your council's environmental health department.

Types of hazards you can complain about


Common hazards that affect health in the home include:

Common hazards that affect safety in the home include:

They also include the risk of falling on stairs, floors or paths leading to your home.

How hazards are assessed

The hazards in your home are rated according to how serious they are and how likely it is that someone will be badly affected by them. The HHSRS takes into account any extra risk to young children or older people.

A category 1 hazard is the most serious.

Category 1 hazards

A category 1 hazard is a hazard that poses a serious threat to the health or safety of people living in or visiting your home.

Examples of category 1 hazards can include:

  • exposed wiring or overloaded electrical sockets
  • dangerous or broken boiler
  • bedrooms that are very cold
  • leaking roof
  • mould on the walls or ceiling
  • rats or other pest or vermin infestation
  • broken steps at the top of the stairs
  • lack of security due to badly-fitting external doors or problems with locks

The council must take action if its assessment shows that there is category 1 hazard in your home.

Action the council can take

The council decides what action to take against your landlord if repairs or essential works are needed to improve health and safety in your home

They can serve your landlord with a notice or order that sets out what your landlord should do. You should be given a copy.

The council can only serve one type of notice or order at any time.

The council can also provide advice to tenants on any problems they can deal with themselves.

Hazard awareness notice

A hazard awareness notice warns your landlord that the council is aware of a problem in your home and that it will take no further action at the moment.

Contact the council again if nothing is done or the problem gets worse.

Improvement notice

An improvement notice tells your landlord to carry out repairs or improvements that are needed to remove or reduce the risk to your health and safety. The notice gives a time limit for your landlord to do the work.

Your landlord can be prosecuted or fined if they don't comply.

Emergency remedial action

If it's likely that you'll suffer serious harm in the near future if conditions in your home don't improve, the council can take emergency action.

The council can do the work itself and charge your landlord for it.

Prohibition order

A prohibition order puts restrictions on access to all or part of your home or places a limit on the number of people living there.

The council can suspend the prohibition order so that people currently living there don't have to move out but new people can't move in.

These orders are not common.

Demolition order

In extreme cases the council can order that the building is demolished.

What the council can do

If you rent your home from a private landlord, the council can take enforcement action against them.

How to deal with problems with poor conditions in private rented homes.

The council can also take enforcement action against a housing association landlord.

If you rent your home from the council, environmental health can't take enforcement action against your landlord but they should inspect your home. They should tell your housing office what needs to be done to fix the problem.

How to deal with poor conditions in council or housing association homes.

If your landlord doesn't do what the council orders

Contact the council again if your landlord doesn't improve the conditions in your home.

You can ask the council to take further action.

If you have to move out of your home

You can make a homeless application to the council's housing department if you have to move out of your home because it's:

  • no longer safe for you to live there
  • being demolished

The council may have a duty to rehouse you if you are homeless.

More about how a council decides you are homeless.

If you have to leave because the council made a prohibition or demolition order, you can claim a home loss payment of £5,300 from the council if you've lived in the property for at least one year.

If the council won't help

If you rent privately, you may be able to take your landlord to court if the council's environmental health department doesn't take action.

If you are a council tenant, find out more about taking action if your landlord won't do repairs.

Eviction if you complain about conditions

If your tenancy started or was renewed on or after October 1st 2015, you might have some extra protection from eviction after you complain about repairs.

Find out more about the eviction if you complain about repairs or conditions in your home.

Get more advice from Shelter

Get advice if your home is not fit to live in and you are not sure what to do.

Contact the Civil Legal Advice helpline on 0345 345 4 345.

Contact a Shelter advice centre, Citizens Advice, your local council or other local advice centre.

Use Shelter's directory to find a local advice centre.

Call Shelter's free national helpline on 0808 800 4444.

Last updated 07 Jan 2016 | © Shelter

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