How to get your deposit back
If your landlord does not respond
Your next steps depend on if your money is protected with a:
custodial scheme - where the scheme holds the deposit
insurance scheme - where your landlord holds the deposit
Deposits held in a custodial scheme
You can start a single claim process through your scheme.
You can do this if your tenancy ended at least 2 weeks ago and either:
you do not have an address for your landlord, or other way of contacting them
you wrote to your landlord at least 2 weeks ago to ask for a refund and they have not replied to say if they agree to a refund or not
How to start a single claim
Each scheme has a different form called a statutory declaration.
TDS will send you a form automatically
DPS ask you to use your online account
mydeposits ask you to contact them
You need to fill in the form and ask a solicitor to witness you sign it. The solicitor can only charge around £5 for this.
Getting the money back
Once the scheme gets your application, your landlord has another 2 weeks to respond.
If there's still no response, the scheme should pay your deposit back in full within 10 days.
If your landlord gets in touch with the scheme during the single claim process, the scheme will offer their dispute resolution service.
If you or your landlord cannot agree and refuse to use dispute resolution, you can only get your deposit back through court action.
Deposits protected in an insurance scheme
You need to apply to court for a money order that confirms how much should be paid to you.
This is sometimes called a small claim. It can take several months but could be much quicker.
You can ask for a judgment by default if your landlord does not respond to your claim within 14 days of getting a copy from the court.
If you get a money order, send a copy to the scheme. The scheme then refunds your money.
Last updated: 7 July 2022