How to get your deposit back
Evidence for a deposit dispute
The deposit protection schemes will ask for evidence if you ask them to resolve a dispute.
They look at evidence from you and your landlord to decide what happens to the deposit.
You usually only have one chance to submit your evidence. Check the scheme's online information to see when the deadline is.
It usually takes at least 1 month to get a decision and it could be longer.
The scheme's decision is final and cannot be challenged.
Before you gather your evidence, check what landlords can deduct from your deposit.
How to raise a dispute
You can raise a dispute through your scheme's website:
Deposit Protection Service (DPS) - 0330 303 0030
Tenancy Deposit Scheme (TDS) - 0300 037 1000
mydeposits - 0333 321 9401
0300 and 0333 numbers are not free to call but might be included in mobile packages.
Inventories and check out reports
Make sure you attend the check out inspection.
Compare the inventory from when you moved in with the check out report. This may help you show if charges are unreasonable.
Your deposit scheme or the court may not consider a check done by a landlord as reliable as one by a third party.
Photos and video
Take photos when you leave the property.
If you also have photos or video from when you moved in, they may help to show any change in condition of the property.
Make sure photos and video are clearly labelled or explained. Include details of:
what room or area they show
what date they were taken
what they prove
Dates of digital copies may be checked. The scheme may disregard undated photos.
Letters, emails and other messages
Emails and letters can be useful as evidence of things like:
repair issues you reported
any notice you gave to end the tenancy
agreements made between you and the landlord
Statements from other people
Statements from other people can be useful.
For example, previous tenants, neighbours or contractors.
Last updated: 7 July 2022