We review and improve housing and homelessness services, drawing on decades of frontline experience across local authorities, legal practice, and service delivery.
Why choose Shelter's Consultancy Services?
Shelter has focused on housing and homelessness since its foundation in the 1960s. Our team combines decades of frontline advice experience with deep expertise in housing law and policy, turning this knowledge into practical, evidence‑informed recommendations your service can act on.
Mystery shopping
Find out what clients actually experience when they contact your service. We can tailor scenarios to address the most common issues your clients present with.
The service is suitable for local authority housing and homelessness departments, housing associations, and other housing providers.
To understand the quality of the service we focus on:
ease of access and initial contact quality
effective and appropriate information gathering
accuracy of advice, guidance, and information
customer service
You can read more about our mystery shopping services here.
Quality audits
Our specialist audits provide a structured, evidence-based review of your service. We assess samples of your recently closed housing files using Shelter's Quality Standards Framework, focusing on cases where the authority decide that applicants were:
owed a prevention, relief or main housing duty
not homeless or not eligible for assistance
not in priority need or intentionally homeless
Contact us
Shelter's Homelessness and Housing Advice Consultancy Services are competitively priced, offering the best deal for a top-quality service.
Call us on 0344 515 1155 to discuss your requirements, and we'll be happy to provide you with a quote. Alternatively email training@shelter.org.uk.