How we spend your money

Last year, our supporters helped us raise an incredible £36,928,000 in voluntary income.

For every £1 you donate:

  • 79p is spent directly on helping people through advice, support and campaigning  
  • 21p is spent on fundraising  

Our 2018/19 annual report

Our annual report shows the different ways weʼve helped over the past financial year. It details how weʼve made progress against our strategic aims, how Shelter is organised and how weʼve funded our work.


Our promise to you

Our supporter charter is a series of pledges from us to you. It outlines exactly what you can expect from Shelter.

Weʼll use your donations carefully and responsibly.
Weʼll respect your wish to assign a gift to a particular aspect of our work.
Weʼll thank you for your support, and let you know what your donations do.
We’ll fund work with a demonstrable, positive impact on people’s lives, while keeping support costs to a minimum.
Weʼll keep your personal details and donations secure, and never share your personal data with other organisations.
Weʼll follow the Institute of Fundraising Codes of Fundraising Practice, ensuring our activities are open, fair, honest and legal.
We’ll use your preferred communication channels. If these change, we’ll adapt them swiftly to suit your needs.
Weʼll acknowledge any queries and complaints within three working days, and respond fully within ten working days.
Our face-to-face fundraisers receive in-depth training.

Fair Fundraising

Because we’re committed to fair, honest and open fundraising, we are a member of the Institute of Fundraising and follow their Codes of Fundraising Practice

Itʼs also very important to us that our face-to-face fundraisers follow the guidelines set out by the fundraising regulator. These include:

  • having legible identification that’s prominently displayed
  • identifying and terminating conversations with potentially vulnerable members of the public
  • never deliberately misleading or confusing a member of the public.

How we raise money:

  • Donations and legacies
  • Shelter shops
  • Advice and support
  • Training and publications

Read our 2017/18 annual report