EnglandShelter exists to defend the right to a safe home. Join us in ending the devastating impact the housing emergency has on people and our communities.
If you are passionate, dedicated, and bring the skills to make a difference, we need you to help us achieve our vision of a safe, secure and affordable home for everyone.
You could find your new role at Shelter in advice and support services, campaigns and policy, or by using your experience in finance, digital or resources management.
The Shelter Helpline deals with thousands of calls and webchats from people in housing emergencies.
Housing advisers in hubs provide face to face advice to people in housing need, and our lawyers bring landmark cases in the courts.
Expert advisers and trainers deliver services to Shelter's professional audience.
Shelter's influential policy and campaigns teams make a real difference to the rights of people in housing need.
Researchers inform politicians, the media, and the whole sector through expert reports, and marketing and communications experts get Shelter's message out into the world.
Shelter receives generous donations and legacy gifts, builds corporate partnerships, and gets celebrity support thanks to the skills and enthusiasm of the income generation teams.
Use your background in operational support like finance, HR, digital or administration to help deliver our mission. Make a difference by bringing your skills to support Shelter's campaigning, policy and advice services.
Find out more about Shelter's mission to end the housing emergency.
Get the support you need to flourish alongside a generous package of pay and other benefits.
We are united by our purpose to defend the right to a safe home against the social injustice at the core of the housing emergency. To win that fight, we must represent the people we are here to help and who support our movement for change.
We have committed to combat racism both within and outside of Shelter, and welcome you on our journey to becoming a truly anti-racist organisation.
Every Shelter employee has the right to request flexible working. This includes changes to the number of hours worked, working patterns, or increased homeworking.
We will only refuse a request for flexible working where there is a recognised business ground. This can vary by role.
You'll be asked if you need any adjustments to help you attend an interview. If you are successful, Shelter will ensure reasonable adjustments that allow you to fulfil your role are met.
Find out more about the Disability Confident employer scheme on Gov.uk.
As well as your salary, you'll receive 30 days' annual leave each year. You'll get paid time off for home or family emergencies and to take up volunteering opportunities.
We offer a generous pension contribution, life assurance, occupational sick pay, and loans for transport or to pay a tenancy deposit.
Shelter is an accredited Living Wage Employer.
Find out more about the salary and other benefits you'll receive as a Shelter employee.
You don’t always need to meet every requirement to apply for a role at Shelter. We value transferable skills, fresh perspectives and a willingness to learn, because growth often comes from stepping into new challenges.
Our learning and development programmes, alongside clear performance goals, will support you to grow and achieve your career ambitions.
As an employee, you can join a Shelter Affinity Group to share your perspective, raise awareness of diversity and inclusion, and collaborate to promote intersectionality.
Shelter has Affinity Groups representing:
disability, neurodiversity and mental health
race equality
LGBTQ+
women and non-binary people
parents and carers
Shelter's Allies Network welcomes people who are not members of the communities they support, but want to add their voice to support minoritised groups.
Search for your new role by keyword, job title, location or department.
Once you have found a suitable role, follow the instructions in the job specification to apply. You'll need to log into your Shelter recruitment account or create a new one.
The job details in the applicant tracking system will give you more information about:
contract type (fixed term or permanent) and working hours
salary and other financial benefits, such as London weighting
location and hybrid (or home) working opportunities
job category, division and directorate
You'll find information about the role, the team it sits within, and our expectations for a successful candidate.
You'll be asked to supply details about your work history, skills and experience along with a supporting statement. Our applicant tracking system ensures your details are anonymous to the people carrying out shortlisting, helping to promote fairness in our recruitment.
Please ensure you address each point in 'about you' carefully, using examples from your work or volunteering. Shelter uses a STAR format for applications and interviews:
Situation: describe the background to the event you are using as your example
Task: explain the specific challenge, goal or responsibility you needed to address
Action: detail the steps you personally took to resolve the situation
Result: share the outcomes, impact or accomplishments, including what you learned
It's fine to use examples where things didn't go exactly to plan. Explain what you'd do differently next time to demonstrate learning and growth.
Your application must be authentic, honest, and reflect your real life experience.
You are not permitted to use AI to generate full answers, invent experience, or complete assessments.
You'll be given an opportunity to explain how you will support Shelter to achieve its aims in a way that aligns with our values using a behaviours framework.
The behaviours we could ask you to demonstrate include:
We work together to achieve our shared purpose
We prioritise diversity and have an inclusive mindset
We enable decision making
We drive change aligned to our strategy
We learn from our experiences and are open to risk
People working with children, young people and vulnerable adults are required to undertake a criminal record check through the Disclosure and Barring Service.
You can find out more about the Disclosure and Barring Service on Gov.uk.
Find out more about pay and benefits for Shelter employees.
Read our statement on modern slavery.
Find out more about the living wage on the Living Wage Foundation website.
Find out more about the Disability Confident scheme on Gov.uk.
If you can't find what you need, you can email us at recruitment@shelter.org.uk.