Advice for council and housing association tenants, people on the housing register and those who want to apply.
Get on the housing register
How to apply for a council or housing association home - our guide tells you who can apply, how to apply, who gets priority and how long you might have to wait for a home.
How to move up the waiting list - if your situation has changed or you think the council has made a mistake about your priority.
Apply for a larger home if you live in overcrowded housing - you could be classed as overcrowded if you do not have enough bedrooms where you live now.
Ask for a review of a waiting list decision - if your application is refused, you think you should have more priority or a tenancy offer is unsuitable.
Immigration and habitual residence conditions - these rules could affect you if you've recently arrived in the UK.
Moving or swapping homes
Tenancy transfers - moving to a different council or housing association home.
Mutual exchanges - swapping homes with another council or housing association tenant.
Inheriting a tenancy
Paying rent and service charges
Complain about a council or housing association - complain to the council or housing association first. Complain to an ombudsman if you're not happy with the final response.
Check your tenancy rights
Council and housing association tenants often have strong tenancy rights.
Use our checker to find out about your rights based on your tenancy type.
Last updated: 7 December 2023