Shelter training

Learn about homelessness, housing and welfare, or further your professional skills – on our webinars or face-to-face.

  • 30 years providing training to the housing and charity sectors

  • 99% of delegates would use Shelter Training again

  • 37,000 delegates trained in 2022-23

CPD accreditation

Our courses and webinars are now CPD accredited by The CPD Certification Service.

Attending CPD-accredited training shows a commitment to ongoing learning and development, encourages looking forward and identifying opportunities to enhance your skills and keep up-to-date with the latest sector developments.

CPD Certification logo

Webinars for individuals and groups

Scheduled webinars for individual attendance, delivered via zoom by subject experts.

For groups or whole teams of staff online training can be delivered at a time of your choice.

View scheduled webinars for individuals.

View webinars for groups.

Face-to-face training

Face-to-face training sessions are longer and more in-depth than our webinar equivalents. This allows more time for interactive group work, activities and questions.

Find out more about face-to-face training for groups.

Find out more about face-to-face training for individuals.


E-learning sessions let you learn a new subject or refresh your knowledge at your own pace.

Courses can be completed in your own time and repeated if necessary.

Find out more about e-learning.

Our trainers

Shelter employs trainers from a wide range of backgrounds. They are all experts in their field and many have extensive experience in housing and homelessness frontline or advice roles.

Find out more about our trainers.

Find out about our training vacancies.


Our events let you learn about the latest developments in housing and homelessness, including new legislation and case law.

Find out the practical impact of legal changes on frontline advice work.

View upcoming events.

Learning pathways

Our Learning Pathways offer organisations a flexible, structured approach to training.

Pathways can be tailored to meet the needs of groups of professionals according to their roles and experience.

Find out more about Shelter's Learning Pathways.

Consultancy services

Shelter can help you to review the quality of your housing options and homelessness assessment services. We can also recommend ways of embedding good practice and quality assurance systems. Find out more about our consultancy services.

Get in touch

Contact us by phone on 0344 515 1155 or by email to

Write to us at:

88 Old Street,

Professional training enquiries only. For help with housing problems, visit our housing advice pages.

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