Learning Pathways

New Homelessness Officer Learning Pathway

For professionals who are new to the homelessness officer role and need a foundation in homelessness law, housing duties and casework practice.

Tenancy Relations Officer Learning Pathway

This Pathway covers housing status, homelessness duties, possession, housing conditions and the changes brought by the Renters' Rights Act 2025.

Tailored Learning Pathways

Tailored Learning Pathways offer a flexible approach to staff development.

Pathways can be tailored to meet the needs of groups of professionals according to their roles and experience.

Shelter will help you to create a Tailored Learning Pathway to meet your organisation's needs.

To enquire about Tailored Learning Pathways for your organisation, please email training@shelter.org.uk or use our contact form.

Assessment of organisational goals

Shelter will work with you to understand your organisational and strategic priorities.

You might prefer a short term plan to achieve a specific outcome or a longer term plan to develop the knowledge of your staff.

Analysis of job functions

We can help you identify the type and level of advice and support your staff provide to clients.

We can adapt Pathways to meet the needs of different teams, making sure your staff feel supported to develop their skills.

Mapping learning needs

Learning needs will be investigated and mapped, with a focus on areas that require a specialist level of knowledge.

This could include subjects such as:

• housing and homelessness law

• debt and welfare

• professionals skills

Mapping needs means your staff can give the right support to the client groups they work with.

A tailored training programme

We will suggest training tailored to your organisation's needs.

Our blended approach can combine trainer led courses, bitesize eLearning, and self directed reflective learning.

What other people said about our training

The North London Housing Partnership launched a Training Academy for new starters last year, which is now an embedded platform to help fast track officer development. Shelter is one of our main partners, chosen as it offers a wide range of different courses which can be tailored to meet needs.

The trainers we used are not only experienced in their fields, but also very approachable. This is now the third time that Shelter Training has supported our Academy. Highly recommended. 

- North London Housing Partnership Co-ordinator, London Borough of Islington

Sector practice in homelessness services

Learning Pathways form part of our sector practice work.

Our team takes a systems approach to working with organisations, focusing on the root causes of homelessness.

Find out more about how the Sector Practice team can help your organisation.