Our impact report
Read our 2025 impact report to find out how we've made progress in the fight for home this year.
Our impact
Last year we gave information, support and advice to millions of people facing homelessness and experiencing unfit and unsafe housing.
An overview of our impact in 2024/25
16,721 households received advice from our emergency helpline
13,130 households came to our local hubs in England for advice and support
4,950 households received support from our legal advice services
We helped people defend their housing rights
We've worked tirelessly to uphold and defend the right to a safe home, through:
face-to-face support at local hubs
our emergency helpline and webchat service
online advice pages, which millions of people have turned to
For families facing the sharp end of the housing emergency, Shelter's services have offered vital support during difficult times. We've helped families like Belinda's navigate challenges and find a way forward.
We fought to change the housing system
We challenged proposed amendments to the Renters' Rights Bill that would have weakened its impact. And now, the bill is about to be turned into law.
We've also called on the government to build more social homes that will tackle the root causes of the housing emergency. In June, Rachel Reeves announced a £39 billion investment over 10 years for social and affordable housing. At least 60% of the homes built with this investment will be social rent homes.
What we do
Find out more about the fight for home
We have big plans to defend the right to a safe home.
There are so many ways you can take action to help the fight for home
Your involvement in our campaigns forces those in power to take notice