Our impact report
Read our 2024 impact report to find out how we've made progress in the fight for home this year.
Our impact
Last year we gave information, support and advice to millions of people facing homelessness and experiencing unfit and unsafe housing.
An overview of our impact in 2023/24
15,975 households received support from our emergency helpline
12,203 households came to our local hubs in England for support
4,673 households received support from our legal advice services
We helped communities defend their housing rights
At our Bournemouth Hub, housing rights workers advise people experiencing housing and homelessness issues. We provide support face-to-face at the hub, via telephone and at drop-in sessions in the community.
We also use our expertise to upskill workers at other organisations in the local community. For example, we delivered workshops at West Howe Community Enterprises with introductory advice for volunteers.
We held those in power to account
Local Housing Allowance (LHA) determines how much housing benefit private renters can receive. For many, LHA is a vital lifeline standing between them and homelessness.
Since 2020, the LHA rate had remained frozen, despite skyrocketing rents and the cost of living crisis.
We launched a campaign calling on the government to unfreeze housing benefit. After months of dedicated activism, the freeze was finally lifted in April 2024.
We supported families to fight for home
Together with supporters and partners, we fight the devastating impact of the housing emergency on families like Lily's. Lily and her two children were made homeless when their landlord decided to sell the flat they were renting.
They moved into temporary accommodation, five miles away from six-year-old Isiah's school and one-year-old Koby's childminder. Shelter supported the family through this difficult time, and last July they moved into a social home in their old area.
Lily told us: 'Being in our home is lovely. The best feeling is the security, knowing that we can always go back to the same place.'
What we do
Find out more about the fight for home
We have big plans to defend the right to a safe home.
There are so many ways you can take action to help the fight for home
Your involvement in our campaigns forces those in power to take notice