Last year, we gave information, support and advice to millions of people facing homelessness or experiencing housing issues. And we won’t stop until there’s a safe, secure and affordable home for everyone.
In 2017/18, people came to Shelter for the following reasons:
needed help dealing with the poor conditions of their home
were struggling to cope on a day-to-day basis
were having trouble with a tenancy, landlord or letting agent
needed help with their finances
lived in an unsafe house or area
were facing eviction or repossession
were looking for somewhere new to live
Our advice and legal staff gave
'face-to-face' help to
Our prison services also worked with 13,212 people
In 2017/18, our helpline team
gave advice to
Our online advice pages
5 million visits last year
In 2017/18, thanks to our help: 36,000 households saw a positive change in their housing situation
halted their eviction or repossession proceeding and kept their homes
that needed to move home, found somewhere to live
who were having an issue with their landlord or tenancy saw an improvement
households found somewhere to live
saw their poor conditions improve
are now coping or managing better on a day-to-day basis
improved their financial situation
Since 1966, we’ve fought tirelessly to give people a voice. Last year was no exception with our campaigns work influencing the policies of government and other organisations.
£400 million pledged
by the government to remove dangerous cladding in the wake of the Grenfell Tower fire. However, as this money is currently due to be taken from the Affordable Homes Programme, our work here is not done.
Lettings Fees to be banned
after a long campaign, the ban is due to come into effect in 2019, a move which will save renters an average of £200.
£125 million increase
to local housing authority rates in areas of the country hit hardest by the welfare freeze. This will help more families who are struggling to pay the rent, to stay in their homes.