Our impact report
Read our 2026 impact report to find out how we've made progress in the fight for home this year.
Our impact
Last year we gave information, support and advice to millions of people facing homelessness and experiencing unfit and unsafe housing.
An overview of our impact in 2025/26
12,672 households received advice from our emergency helpline
11,373 households came to our local hubs in England for advice and support
4,346 households received support from our legal services
We helped people defend their housing rights
We've worked tirelessly to uphold and defend the right to a safe home, through:
face-to-face support at local hubs
our emergency helpline and webchat service
online advice pages, which millions of people have turned to
For families facing the sharp end of the housing emergency, Shelter's services have offered vital support during difficult times. We've helped families like Iona's navigate challenges and find a way forward.
We fought to change the housing system
Peer researchers with lived experience led groundbreaking research into how racism affects Black and Black Mixed heritage people's access to social housing. Their report shed light onto systemic barriers and set out solutions for change.
This formed part of our Racism in Housing campaign, calling on the government to make the changes needed to create a fair and equitable housing system with anti-racism at its core.
While have seen important steps forward and responses from the government, our work is far from finished. We continue our fight to create a housing system which works for everyone.
What we do
Find out more about the fight for home
We have big plans to defend the right to a safe home.
There are so many ways you can take action to help the fight for home
Your involvement in our campaigns forces those in power to take notice