Your donations make a difference

Denise’s story

When Denise first came to Shelter for help, she was living in temporary accommodation following a split from her husband. The local council had found her intentionally homeless, she was heavily pregnant, and terrified about being on the streets.

That’s when she came to us.

‘Going to the Shelter office made me feel that someone cared and that I was getting help. They said “yes, we can help you, we’ll assign someone to you”. They said they’d call me within two days, and they did.’

After her adviser Gregory put pressure on the council, they reversed their decision and Denise was no longer considered intentionally homeless. Although she’s still in temporary accommodation, the council now have a duty to house her and her daughter Zeza Mae. We won’t stop until she has a place to call home.

But Denise is not alone. 141 families become homeless every day in Britain. We need your support, so we can be there for everyone who needs us.

Our Vision

We strive every day to give people the help they need, and we campaign relentlessly to achieve our vision of a safe, secure, affordable home for everyone.

How we help

No-one needs to face bad housing or homelessness alone. Last year over 5 million people turned to Shelter for advice.

Phone advice


unique callers to our helpline each week

Our free national helpline is available 365 days a year and provides expert housing advice to anyone struggling with problems related to housing and homelessness.

Personal advice


of people who sought help with their financial situation saw an improvement

We have advice centres up and down the country so people can get face-to-face support from one of our housing experts.

Online advice


people sought help through our live chat advice last year

Our website provides over 400 pages of advice on housing, homelessness and related issues - featuring videos, audio guides and other tools to help give straight-forward support. In 2015 we launched a live chat advice service, offering real-time online help from our trained advisers.

Today's donations

How your money is spent

For every £1 you donate, 79p goes towards helping people struggling with bad housing and homelessness.



  • 79% spent on helping people through advice, support and campaigning  
  • 21% spent on fundraising