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Together, we can fight homelessness in these uncertain times

Our phones are ringing off the hook each day

Since the coronavirus (COVID-19) pandemic began, we’ve seen a steep rise in calls to our helpline. As we can no longer carry out face-to-face support, we’re working hard to increase the resources that will enable helpline advisers to work from home.

To do this, we need your help.

None of us know how the next few months will play out. But, with more than 11 million private renters in the UK and many on zero-hour contracts or in other unstable employment, there will be thousands more people facing months of fear and uncertainty.

You can help protect them. These are uncertain times. But together, we can prevent more people from losing their homes.

Please donate

Will you join the fight today?

Right now, we all know what it’s like to be separated from those we love. But imagine what it must be like to be facing that separation alongside the fear of becoming homeless.

Take one 20-year-old we helped recently. She shared a home with her grandmother, who urgently needed to self-isolate due to her vulnerability to coronavirus. But with nowhere else to go, she was faced with an impossible choice: move out and face homelessness or stay put and put her grandma’s health at risk.

No one should have to make a choice like that – and it’s only thanks to supporters like you that we were able to help her.

Your donation will be used where it is most needed to help people struggling with bad housing and homelessness. This means it may not just be used to fund our COVID-19 response, but could support any of our important work.

Donate now

Quote image - Rob

People are facing fear and uncertainty – but you can help us be there to protect their homes.

Our Vision

We strive every day to give people the help they need, and we campaign relentlessly to achieve our vision of a safe, secure, affordable home for everyone.

How we help

No-one needs to face bad housing or homelessness alone. Last year over 5 million people turned to Shelter for advice.

Phone advice


unique callers to our helpline each week

Our free national helpline is available 365 days a year and provides expert housing advice to anyone struggling with problems related to housing and homelessness.

Personal advice


of people who sought help with their financial situation saw an improvement

We have advice centres up and down the country so people can get face-to-face support from one of our housing experts.

Online advice


people sought help through our live chat advice last year

Our website provides over 400 pages of advice on housing, homelessness and related issues - featuring videos, audio guides and other tools to help give straight-forward support. In 2015 we launched a live chat advice service, offering real-time online help from our trained advisers.

How your money is spent

For every £1 you donate, 79p goes towards helping people struggling with bad housing and homelessness.



  • 79% spent on helping people through advice, support and campaigning  
  • 21% spent on fundraising