Donate now to our emergency coronavirus appeal

We must urgently help people facing housing issues because of coronavirus

An increase in cost

We’re working hard to increase the number of advisers able to deliver vital advice by telephone and on our online web chat – all so we can continue to be there for everyone who need us.

To be able to act quickly to meet the needs of households facing crisis, we’ve launched an emergency appeal. It will cost us £56.95 per month, per expert adviser for the software we need to answer the increasing number of urgent calls and online queries.

It’s only because of people like you that we can be there to meet the growing demand for our services in the weeks, and months ahead.

Donate now

An increase in calls

Our helpline has already seen a sharp rise in calls for help from people worried about losing their jobs, their homes, and keeping their family safe.

While we manage the response on the ground, we are also continuously pushing for protection for renters and homeless families in these unprecedented times.

With around 12 million people in the UK currently renting privately, one million people on zero-hours contracts, and many more in unstable employment, this is causing a huge amount of stress to many households. But we will do everything we can to help those most at risk to keep their homes.

Please donate to our emergency appeal. Together, we can help as many people as possible keep their homes safe.

Donate now

Quote image - Rob
We’re taking so many extra calls from people worried about losing their jobs, their homes and keeping their family safe.
Together, we can help people keep their homes safe.

Our Vision

We strive every day to give people the help they need, and we campaign relentlessly to achieve our vision of a safe, secure, affordable home for everyone.

How we help

No-one needs to face bad housing or homelessness alone. Last year over 5 million people turned to Shelter for advice.

Phone advice


unique callers to our helpline each week

Our free national helpline is available 365 days a year and provides expert housing advice to anyone struggling with problems related to housing and homelessness.

Personal advice


of people who sought help with their financial situation saw an improvement

We have advice centres up and down the country so people can get face-to-face support from one of our housing experts.

Online advice


people sought help through our live chat advice last year

Our website provides over 400 pages of advice on housing, homelessness and related issues - featuring videos, audio guides and other tools to help give straight-forward support. In 2015 we launched a live chat advice service, offering real-time online help from our trained advisers.

How your money is spent

For every £1 you donate, 79p goes towards helping people struggling with bad housing and homelessness.



  • 79% spent on helping people through advice, support and campaigning  
  • 21% spent on fundraising