Your donations make a difference

When Kimberley and her family became homeless they spent Christmas in a single hostel room. All four of them. Kimberley, her husband Mark, their 3-year-old son Kai and baby daughter Mya.

The space was so small they had to eat dinner on the beds. They could only put up one decoration because there was no room for a tree. Little Kai couldn’t sleep and Kimberley and Mark were barely coping.

That’s when Kimberley called our helpline.

How we helped

‘It was the biggest relief. I had a whole team of experts on my side.’

Our helpline advisers supported Kimberley with each step of the process and every meeting with the council. The family moved from the hostel into temporary accommodation. And then, at last, into a permanent home. They spent last Christmas celebrating with family.

Across the UK thousands of other families are homeless right now, and their children are struggling like Kai did because they don’t have a home.

You can help. A donation of just £30 could help answer three urgent calls from families who desperately need our help. If we act now, we can change tomorrow for thousands facing homelessness.


Our Vision

We strive every day to give people the help they need, and we campaign relentlessly to achieve our vision of a safe, secure, affordable home for everyone.

How we help

No-one needs to face bad housing or homelessness alone. Last year over 5 million people turned to Shelter for advice.

Phone advice


unique callers to our helpline each week

Our free national helpline is available 365 days a year and provides expert housing advice to anyone struggling with problems related to housing and homelessness.

Personal advice


of people who sought help with their financial situation saw an improvement

We have advice centres up and down the country so people can get face-to-face support from one of our housing experts.

Online advice


people sought help through our live chat advice last year

Our website provides over 400 pages of advice on housing, homelessness and related issues - featuring videos, audio guides and other tools to help give straight-forward support. In 2015 we launched a live chat advice service, offering real-time online help from our trained advisers.

Today's donations

How your money is spent

For every £1 you donate, 79p goes towards helping people struggling with bad housing and homelessness.



  • 79% spent on helping people through advice, support and campaigning  
  • 21% spent on fundraising