Your donations make a difference

Your support can transform lives

Last year, Rhys spent winter sleeping rough in the freezing cold.

Rhys grew up with his grandma. He remembers their home as warm and welcoming.

But when his grandma passed away, Rhys was left with nowhere to go. He managed to get a place in temporary housing, but without the permanent address he needed to get a job, the costs became too much. With no family or friends to call on for help, Rhys had no choice left but to live on the streets.

Life was tough and when the freezing winter hit, it was unbearable. Rhys would often walk around until he physically couldn’t go any further, just to avoid sleeping on the ground. He knew that other homeless people were dying from the cold and was terrified he’d lose his life too.

With your help, more people like Rhys can rebuild their lives

After almost two years of sleeping rough, Rhys felt like there was no way out. But then a drop-in centre suggested that he contact Shelter and his life began to change for the better.

Thanks to Shelter supporters like you, we were able to help Rhys find a safe, warm flat. His caseworker has also helped him build up his CV so that he can start looking for jobs. After such dark times, Rhys is beginning to feel like himself again.

This winter, thousands of people like Rhys urgently need our support. Please donate to Shelter and help us get them back to a good place.


Story image - Rhys
The winters are the worst. People don’t wake up in those temperatures, they go to sleep and they’s something I’m still trying to get over.


Our Vision

We strive every day to give people the help they need, and we campaign relentlessly to achieve our vision of a safe, secure, affordable home for everyone.

How we help

No-one needs to face bad housing or homelessness alone. Last year over 5 million people turned to Shelter for advice.

Phone advice


unique callers to our helpline each week

Our free national helpline is available 365 days a year and provides expert housing advice to anyone struggling with problems related to housing and homelessness.

Personal advice


of people who sought help with their financial situation saw an improvement

We have advice centres up and down the country so people can get face-to-face support from one of our housing experts.

Online advice


people sought help through our live chat advice last year

Our website provides over 400 pages of advice on housing, homelessness and related issues - featuring videos, audio guides and other tools to help give straight-forward support. In 2015 we launched a live chat advice service, offering real-time online help from our trained advisers.

Today's donations

How your money is spent

For every £1 you donate, 79p goes towards helping people struggling with bad housing and homelessness.



  • 79% spent on helping people through advice, support and campaigning  
  • 21% spent on fundraising