Your donations make a difference

Some things should never become a Christmas tradition.

Julie's story

When Julie and her two children became homeless, the council placed them in an unsafe, rat-infested hostel that was dangerous for their health and left them feeling miserable.

‘My worst case scenario this time last year was to be in that place for Christmas. Then it became my reality. We didn’t even have space to put a Christmas tree up.’

Julie should’ve been leaving out mince pies on Christmas Eve. Instead, she was putting down rat traps.

Shelter’s housing advisers helped Julie to understand her legal rights and to complain to environmental health. Her family will be spending this Christmas in a safe, new home of their own.

How you can help

But right now, there are 65,000 homeless families in Britain and we need your support. Just £10 can pay to answer an urgent call to our helpline, and £30 can pay for face-to-face advice that could help a family keep their home.

This year, please make supporting Shelter your new Christmas tradition.

Donate to Shelter

Our Vision

We strive every day to give people the help they need, and we campaign relentlessly to achieve our vision of a safe, secure, affordable home for everyone.

How we help

No-one needs to face bad housing or homelessness alone. Last year over 5 million people turned to Shelter for advice.

Phone advice


unique callers to our helpline each week

Our free national helpline is available 365 days a year and provides expert housing advice to anyone struggling with problems related to housing and homelessness.

Personal advice


of people who sought help with their financial situation saw an improvement

We have advice centres up and down the country so people can get face-to-face support from one of our housing experts.

Online advice


people sought help through our live chat advice last year

Our website provides over 400 pages of advice on housing, homelessness and related issues - featuring videos, audio guides and other tools to help give straight-forward support. In 2015 we launched a live chat advice service, offering real-time online help from our trained advisers.

Today's donations

How your money is spent

For every £1 you donate, 79p goes towards helping people struggling with bad housing and homelessness.



  • 79% spent on helping people through advice, support and campaigning  
  • 21% spent on fundraising