Your donations make a difference

Your support will transform lives

People don’t become homeless for no reason. In the space of a year, Paddy’s nan died, he broke his leg, and lost his job. He ended up on the streets, dependent on alcohol and heroin.

Colette is a Shelter Peer Mentor. They support people like Paddy to find a way forward. Colette could help because she’d been in the same position. She told him how similar their stories were, and helped him realise that he could change his future too.

How we helped

Colette never gave up. She found Paddy temporary accommodation, and within three months got him into rehab. She supported him every step of the way, even when things got tough, and helped to unlock his aspirations and potential.

Paddy now has a home, a partner, and a baby on the way, and he’s working as a Peer Mentor too. He’s out there helping the next person who needs our support to get off the streets.

Our work isn’t just about getting people homes. It’s about empowering them to find a new path, paid work, purpose, choices – a future.

This is what your support means. Please, donate to Shelter and help us keep a good thing going.

If it wasn’t for Shelter and Colette I’d be dead. I’m so grateful.



Our Vision

We strive every day to give people the help they need, and we campaign relentlessly to achieve our vision of a safe, secure, affordable home for everyone.

How we help

No-one needs to face bad housing or homelessness alone. Last year over 5 million people turned to Shelter for advice.

Phone advice


unique callers to our helpline each week

Our free national helpline is available 365 days a year and provides expert housing advice to anyone struggling with problems related to housing and homelessness.

Personal advice


of people who sought help with their financial situation saw an improvement

We have advice centres up and down the country so people can get face-to-face support from one of our housing experts.

Online advice


people sought help through our live chat advice last year

Our website provides over 400 pages of advice on housing, homelessness and related issues - featuring videos, audio guides and other tools to help give straight-forward support. In 2015 we launched a live chat advice service, offering real-time online help from our trained advisers.

Today's donations

How your money is spent

For every £1 you donate, 79p goes towards helping people struggling with bad housing and homelessness.



  • 79% spent on helping people through advice, support and campaigning  
  • 21% spent on fundraising