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What if you faced eviction for complaining about a gas leak?

Tom’s shared house was never perfect — far from it. Not only did their landlord padlock the boiler in a cupboard so the heating only came on if it was freezing outside, but he’d let himself in and nose around while his tenants were out.

That would be intimidating for anyone, but for Tom, who’s on medication for anxiety, it made life really difficult.

Then, when Tom complained that the faulty oven was causing a gas leak, the landlord attempted to evict him by changing the locks and putting all his stuff in the shed when Tom was out.

That was when Tom called us.

How we helped

Our team of legal experts made sure Tom got the support he needed and helped him get a court order permitting his return to the property.

When his landlord got aggressive, we stepped in, and in July 2018 we went back to court with a discrimination case. We won, and Tom was awarded several thousand pounds in compensation.

Today, there are many more people just like Tom across the UK, facing bad housing, homelessness and rogue landlords. But unlike him, they’re struggling alone, without any legal advice or support.

A gift from you could pay for someone like Tom to get legal advice, and help them find safe, secure housing.

Help us reach more people like Tom now.

Donate now

Our Vision

We strive every day to give people the help they need, and we campaign relentlessly to achieve our vision of a safe, secure, affordable home for everyone.

How we help

No-one needs to face bad housing or homelessness alone. Last year over 5 million people turned to Shelter for advice.

Phone advice


unique callers to our helpline each week

Our free national helpline is available 365 days a year and provides expert housing advice to anyone struggling with problems related to housing and homelessness.

Personal advice


of people who sought help with their financial situation saw an improvement

We have advice centres up and down the country so people can get face-to-face support from one of our housing experts.

Online advice


people sought help through our live chat advice last year

Our website provides over 400 pages of advice on housing, homelessness and related issues - featuring videos, audio guides and other tools to help give straight-forward support. In 2015 we launched a live chat advice service, offering real-time online help from our trained advisers.

Today's donations

How your money is spent

For every £1 you donate, 79p goes towards helping people struggling with bad housing and homelessness.



  • 79% spent on helping people through advice, support and campaigning  
  • 21% spent on fundraising