Donate now to give hope to people facing homelessness

Give someone like Omar hope for a happier new year

For people facing winter on the streets, it’s never been more dangerous to be homeless.

Omar is 21-years-old. He’s studying international politics and is in his last year of university. He is passionate about changing our world for the better.

Omar’s life unravelled suddenly. He was made homeless at the start of the pandemic and since then, he’s been in limbo.

For months, Omar alternated between staying on friends’ floors and sleeping on the streets. Sofa surfing was better than nothing, but he constantly felt like a burden – as though he was in the way. When Omar couldn’t get in touch with any of his friends, he’d be forced to spend the night outside, feeling exposed and unsafe. He’d find a park bench or a station and try to sleep.

Sadly, Omar is not alone. Last year, more than 4,000 people slept on the streets in England on any given night.

Omar is desperate to graduate, but it’s almost impossible to study when you’re homeless. All he wants is to build a better future for himself.

Right now, Omar is staying at a friend’s house – but it’s only a bed for the night, and he has no security. We’re helping Omar to stay hopeful. Our caseworkers are supporting him to find a safe, affordable home where he can finally focus on his studies. Watch Omar’s story below.

Your support changes lives

Last year, supporters like you meant our emergency helpline could give advice to 34,051 households desperately in need of our housing expertise. Our outreach workers could be there for people worried about spending winter on the streets, helping them on the path to a home and a brighter future. And thanks to you, we continue to lobby the government to build more affordable housing – tackling one of the root causes of homelessness.

But as the temperature drops, we're anticipating a surge in urgent requests for help from people like Omar.

Please donate today. Your generosity could give someone like Omar hope for a happier New Year. Give home. Give hope.

Donations won’t be restricted to any single project but will be used by Shelter wherever they’re most needed in our fight to end bad housing and homelessness.

Donate now

I’ve had to pick between studying and having a roof over my head, and I’ve picked studying.

A man sitting on a bench looking away from the camera, wearing a black hooded jumper which is covering his face

Our Vision

We strive every day to give people the help they need, and we campaign relentlessly to achieve our vision of a safe, secure, affordable home for everyone.

How we help

No-one needs to face bad housing or homelessness alone. Last year over 5 million people turned to Shelter for advice.

Phone advice


unique callers to our helpline each week

Our free national helpline is available 365 days a year and provides expert housing advice to anyone struggling with problems related to housing and homelessness.

Personal advice


of people who sought help with their financial situation saw an improvement

We have advice centres up and down the country so people can get face-to-face support from one of our housing experts.

Online advice


people sought help through our live chat advice last year

Our website provides over 400 pages of advice on housing, homelessness and related issues - featuring videos, audio guides and other tools to help give straight-forward support. In 2015 we launched a live chat advice service, offering real-time online help from our trained advisers.

How your money is spent

For every £1 you donate, 79p goes towards helping people struggling with bad housing and homelessness.



  • 79% spent on helping people through advice, support and campaigning  
  • 21% spent on fundraising