Your donations make a difference

Shandor's story

When Shandor became disabled after an accident at work, he fell behind on rent and had to leave his home.

As well as worrying about a place to live, Shandor was terrified he'd lose access to his seven-year-old son Billy, who stays with him at weekends.

'I was just thinking "What happens now, where am I going to sleep? Where am I going to shower? Where's my son going to go? Am I still going to be able to have access to him?".'

After being passed from one council to another, Shandor was moved to a homeless shelter, where he spent last Christmas.

How we help

Shandor called our helpline, and received advice from a Shelter adviser. With our support and help from a housing association, he's now found a safe, secure place to live.

Read more about Shandor’s story.

But there are 128,000 homeless children in Britain right now, and our helpline receives a call every 30 seconds. Just £10 can pay to answer an urgent call, and £30 can pay for face-to-face advice that could help a family keep their home.

Your support is essential. We need your help so we can be there for everyone who needs us.

Your help is needed now, as much as ever.

Our Vision

We strive every day to give people the help they need, and we campaign relentlessly to achieve our vision of a safe, secure, affordable home for everyone.

How we help

No-one needs to face bad housing or homelessness alone. Last year over 5 million people turned to Shelter for advice.

Phone advice


unique callers to our helpline each week

Our free national helpline is available 365 days a year and provides expert housing advice to anyone struggling with problems related to housing and homelessness.

Personal advice


of people who sought help with their financial situation saw an improvement

We have advice centres up and down the country so people can get face-to-face support from one of our housing experts.

Online advice


people sought help through our live chat advice last year

Our website provides over 400 pages of advice on housing, homelessness and related issues - featuring videos, audio guides and other tools to help give straight-forward support. In 2015 we launched a live chat advice service, offering real-time online help from our trained advisers.

Today's donations

How your money is spent

For every £1 you donate, 79p goes towards helping people struggling with bad housing and homelessness.



  • 79% spent on helping people through advice, support and campaigning  
  • 21% spent on fundraising