What we do

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

We help people in need with our expert advice and support

Face-to-face services

Our advice and support services across the UK give people one-to-one, personalised help with all of their housing issues.

National helpline

Our free emergency helpline is open 365 days a year and is often the first port of call for people facing a housing crisis.

Online advice

You can find expert information about everything from reclaiming your deposit to applying as homeless, and you can talk to an adviser over webchat.

Legal support

Our solicitors provide free legal advice and attend court to help people who’ve lost their homes or are facing eviction.

If you’re facing housing issues or homelessness, you can get help.

We give people a voice

Research and policy

We carry out ground-breaking research to understand more about the UK’s housing problem and then develop policies that offer solutions.



With the support of our campaigners, we call on the government and others to tackle the causes and consequences of the housing crisis.



We work with the media to ensure that the voices of those affected by the housing crisis are always heard.

Press Releases