What we do
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support, and legal services.
And we campaign to make sure that, one day, no one will have to turn to us for help.
What we do
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support, and legal services.
And we campaign to make sure that, one day, no one will have to turn to us for help.
We help people in need with our expert advice and support
Face-to-face services
Our advice and support services across the UK give people one-to-one, personalised help with all of their housing issues.
National helpline
Our free emergency helpline is open 365 days a year and is often the first port of call for people facing a housing crisis.
Online advice
You can find expert information about everything from reclaiming your deposit to applying as homeless, and you can talk to an adviser over webchat.
Legal support
Our solicitors provide free legal advice and attend court to help people who’ve lost their homes or are facing eviction.
If you’re facing housing issues or homelessness, you can get help
We give people a voice
Research and policy
We carry out ground-breaking research to understand more about the UK’s housing problem and then develop policies that offer solutions.
Campaigning
With the support of our campaigners, we call on the government and others to tackle the causes and consequences of the housing crisis.
Press
We work with the media to ensure that the voices of those affected by the housing crisis are always heard.
Have your say
We listen to what our service users have to say, so we can improve the work we do based on their feedback.
Itʼs hard to breathe in the mornings. Each time I have a shower, I come back out and I feel dirty again. I went on Shelter’s website – I just started writing what I felt, sent some photos and that was it. From there, the whole thing just blew right open. They’ll do everything in their power to help you.
Last year, Shelter helped millions of people like Andrew
Read more about our impactFor every £1 you donate:
79p is spent directly on helping people through advice, support and campaigning
21p is spent on fundraising
See how we spend your money and read our annual report
