Our year at a glance
Last year we supported 34,084 people through our emergency helpline and webchat, as well as through our 11 community hubs.
Across our services in England in 2023/24:
15,975 households
received advice from our emergency helpline
12,203 households
came to our local hubs in England for advice and support
4,673 households
were supported by our legal advice services
16,293 queries were responded to by our professional advice services, from other organisations needing our housing expertise
3,971 cases involving people in custody and in the community were assisted by our justice services
7.1 million visits were made to our Shelter England online advice and services pages
15,577 conversations were had on our webchat service
Top 10 online advice pages
This content is from our 2023/24 impact report. It covers our work between April 2023 and March 2024, and all information is accurate as of this period.