Report methodology

Find out how we created our impact report.

This report is informed by the following:

government official statistics on homelessness, rents, lettings and tenancies
research conducted by the Office for National Statistics and the Institute for Fiscal Studies
published research conducted, commissioned or jointly commissioned by Shelter
Shelter analysis of government figures on the private rented sector and housing benefit
Shelter Advice and Support Outcomes Survey for England 2024/25. The Outcomes Survey is a quantitative telephone and online survey that was carried out with approximately 2,000 clients from England by research agency BMG Research
Shelter internal management records provide the figures on how many people we help each year through our emergency helpline, digital, face-to-face and legal services and engagement figures for campaigns
Shelter project data was also gathered from a number of projects that collect routine information on outcomes and outputs throughout their delivery

Read how we created our impact report

Download methodology (Word document, 1.2MB)

Stand with us in the fight for home

None of this work would be possible without generous support from our partners and supporters. By standing with Shelter this year, you can help us to achieve our strategic goals and bring an end to the housing emergency. You'll also directly support thousands of people in immediate need of housing support.