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England

Report methodology

Find out how we created our impact report.

This report is informed by the following:

  • government official statistics on homelessness; rents, lettings and tenancies

  • research conducted by the Office for National Statistics and the Institute for Fiscal Studies

  • published research conducted, commissioned or jointly commissioned by Shelter

  • Shelter analysis of government figures on the private rented sector and housing benefit

  • Shelter Advice and Support Outcomes Survey for England 2023/24. The Outcomes Survey is a quantitative telephone and online survey that was carried out with approximately 2,000 clients from England by research agency BMG Research

  • Shelter internal management records provide the figures on how many people we help each year through our emergency helpline, digital, face-to-face and legal services and engagement figures for campaigns

  • Shelter project data was also gathered from a number of projects that collect routine information on outcomes and outputs throughout their delivery

Read how we created our impact report

Stand with us in the fight for home

There's no way we can fix the broken housing system on our own. So we're deeply grateful to our community of supporters. By funding our work and adding your voice to our calls for systemic change, you're defending the right to a safe home for everyone.

'Our fight has never been more important. Together we can help to change the housing system, so that everyone has access to a home.'

Four campaigners wearing Shelter T-shirts stand in front of Shelter campaign banners.

Contact us

To discuss supporting Shelter or to hear more about the projects and services in this report, please get in touch:

For corporate partners:

corporate@shelter.org.uk

For trusts and foundations:

trusts@shelter.org.uk

For general enquiries:

info@shelter.org.uk

For philanthropic partners:

philanthropy@shelter.org.uk

For information on leaving a gift in your will:

legacies@shelter.org.uk