Webinars for groups

Attending this webinar series helps decision makers fulfil their legal obligations to homeless applicants and helps other staff consider how to challenge homelessness decisions.

The training covers inquiries and evidence in homelessness applications and the duties brought in by the Homelessness Reduction Act. It includes detailed information on the internal review process and how it must be conducted, including the basics of judicial review.

This intermediate level webinar series is suitable for people with some existing housing law knowledge and experience.

Delivery to a group of 6-20 staff: £925+VAT

2 x 3 hour webinars

Enquire for a full course outline or to discuss dates and any tailoring required.

For more in-depth, interactive training, check out our full day face-to-face challenging prevention & homelessness decisions session.

This webinar explores if a disabled occupier can be evicted for arrears or anti-social behaviour as a result of disability, and when the Equality Act can be used as a defence. The training will cover when a claim can be defended if the landlord is acting in an unlawful and discriminatory way.

This training deals with some potential defences available when an occupier cannot argue about the reasonableness of eviction. In these cases, arguments around the Equality Act and public law duties often arise. It will also consider the duty to have regard to the best interests of children and how this impacts lawful decision making by social landlords.

This advanced level webinar is suitable for homelessness officers, housing advisers, housing officers and solicitors. Also suitable for those involved in defending possession claims or trying to recover possession of temporary accommodation. The course assumes an existing understanding of security of tenure and the various grounds for possession.

Delivery to a group of 6-20 staff: £460+VAT

3 hour webinar

Enquire for a full course outline or to discuss dates and any tailoring required.

This webinar explores the Equality Act, particularly the Public Sector Equality Duty, and how it applied to local authorities. From the initial stage of assessment, and personal housing plans through to decisions about suitability – the process of decision making is affected by the duty. Failure to comply with the Equality Act frequently features in homelessness appeals, leading to successful legal challenges.

Local authorities must consider the interests of children under s11 of the Children Act. Decisions on the suitability of offers of accommodation and out-of-area placements will be covered in the training. The duty to regard the best interests of children and the extent to which this impacts lawful decision-making will also be explored.

This advanced level webinar is suitable for local authority homelessness and housing options staff; review officers; voluntary sector advisers and solicitors who advise homeless people. Delegates should have an existing understanding of the fundamentals of homelessness law.

Delivery to a group of 6-20 staff: £460+VAT

3 hour webinar

Enquire for a full course outline or to discuss dates and any tailoring required.

This training covers homelessness law and new case law developments. Participants will examine case law on allocations and the current statutory framework. The process of homelessness decision-making, including duties brought in by the Homelessness Reduction Act will also be given.

Additional content will be provided to delegates pre and post-webinar. The pre-webinar reading introduces important aspects of the subject areas covered. Post-webinar content will support delegates by encouraging them to consolidate and reflect on their learning.

This advanced level webinar series is suitable for homeless officers, housing advisers, and solicitors with previous training in homelessness legislation. This course assumes that delegates will be familiar with the basic definition sections of Part 7 of the Housing Act 1996.

Delivery to a group of 6-20 staff: £925+VAT

2 x 3 hour webinars

Enquire for a full course outline or to discuss dates and any tailoring required.

For more in-depth, interactive training, check out our two day face-to-face homelessness and allocations law advanced course.

This webinar provides an update on important case law developments in homelessness over the last two years. The training focusses on significant, and new issues which impact the substance of decisions, or the way they need to be made.

This advanced level webinar is suitable for people with significant existing knowledge and experience.

Delivery to a group of 6-20 staff: £460+VAT

3 hour webinar

Enquire for a full course outline or to discuss dates and any tailoring required.

For more in-depth, interactive training, check out our full day face-to-face homelessness case law update session, or our two day homelessness and allocations law advanced course.

This webinar provides a comprehensive introduction to the principles, processes, and duties inherent in homelessness legislation. The training covers the assessment, prevention, and relief duties brought in by the Homelessness Reduction Act.

Delegates will develop a systematic approach to homelessness law, an understanding of who is homeless and in priority need, knowledge of key duties, and how those duties can end.

This is an introductory level webinar series suitable for people with little or no existing knowledge.

Delivery to a group of 6-20 staff: £925+VAT

2 x 3 hour webinars

Enquire for a full course outline or to discuss dates and any tailoring required.

For more in-depth, interactive training, check out our two day face-to-face homelessness law introductory course.

This webinar examines the links between UK immigration status and housing rights. It considers how a person's eligibility for housing assistance is determined by their immigration status, including duties owed to homeless applicants and access to social housing.

The training includes changes to relevant legislation affecting EEA nationals after 1 January 2021.

This advanced level webinar is for people with significant existing knowledge of housing law.

Delivery to a group of 6-20 staff: £460+VAT

3 hour webinar

Enquire for a full course outline or to discuss dates and any tailoring required.

For more in-depth, interactive training, check out our one day face-to-face immigration status and eligibility for housing course, or our two day face-to-face introduction to eligibility for homelessness assistance course.

This webinar explores the causes of homelessness, the housing options available and is ideal as part of an induction process.

The training provides an overview of the housing system and explores the main duties owed to homeless people by local authorities, including those brought in by the Homelessness Reduction Act.

This introductory level webinar is suitable for people working for a housing organisation who have limited contact with housing work such as administrators or fundraisers. It is not suitable for those required to give housing advice as part of their role.

Delivery to a group of 6-20 staff: £460+VAT

3 hour webinar

Enquire for a full course outline or to discuss dates and any tailoring required.

For more in-depth, interactive training, check out our full day face-to-face introduction to housing and homelessness session.

This training will provide an understanding of how to access services under the Care Act 2014 (community care services) and the Mental Health Act 1983.

It will consider how best to assist people in the context of (threatened) homelessness and how to challenge adverse decisions in order to deal with homelessness more effectively and access related services.

This introductory level webinar series is suitable for advisers, support workers and social workers who work with people experiencing mental health difficulties.

Delivery to a group of 6-20 staff: £810+VAT

2 x 2 hour webinars

Enquire for a full course outline or to discuss dates and any tailoring required.

For more in-depth, interactive training, check out our full day face-to-face mental health and housing course.

Sleeping rough is risky for anyone but for women, the risks increase due to several factors such as their age, mental health, and experiences with abuse.

This webinar explores the causes of homelessness for women; the risks for women sleeping rough; the impact of homelessness on their mental health; how they can be supported in accessing homelessness services and finding suitable accommodation.

Delivery to a group of 6-20 staff: £430+VAT

2 hour webinar

Enquire for a full course outline or to discuss dates and any tailoring required.

This webinar series explores housing problems resulting from domestic abuse. Delegates will examine the housing rights of people affected by domestic abuse, civil and criminal legal options, homelessness, legal aid, and access to public funds.

The training covers the relevant legislation and regulations including family law, criminal law, homelessness legislation, and the Domestic Abuse Act 2021.

This is an intermediate level webinar series that requires some existing knowledge of housing law.

Delivery to a group of 6-20 staff: £810+VAT

2 x 2 hour webinars

Enquire for a full course outline or to discuss dates and any tailoring required.

For more in-depth, interactive training, check out our full day face-to-face domestic abuse and housing session.

This training provides delegates with an understanding of what economic abuse is and how it can impact sufferers within a domestic abuse context. It will improve participants’ ability to identify and respond to clients suffering from economic abuse.

The webinar covers the definitions of economic abuse, different forms of financial and economic abuse, potential impacts of economic abuse, and practical ways to safely support clients experiencing economic abuse.

This intermediate level webinar is suitable for voluntary and statutory sector staff.

Delivery to a group of 6-20 staff: £430+VAT

2 hour webinar

Enquire for a full course outline or to discuss dates and any tailoring required.

Our popular foundation series uses material from our Homelessness Law Introductory and Tenancy Status and Rights programmes.

The first two sessions provide a comprehensive introduction to the principles, processes, and duties inherent in homelessness legislation. The training also covers the assessment, prevention, and relief duties brought in by the Homelessness Reduction Act.

Delegates will develop a systematic approach to homelessness law, an understanding of who is homeless and in priority need, knowledge of key duties, and how those duties can end.

The second two sessions provide a comprehensive introduction to the law as it relates to security of tenure in the public and private sectors, outlining the legal knowledge and practical skills required to determine housing status.

Ideal training for new advisers and anyone who wants to broaden or refresh their housing knowledge.

Delivery to a group of 6-20 staff: £1,805+VAT

4 x 3 hour webinars

Enquire for a full course outline or to discuss dates and any tailoring required.

For more in-depth, interactive training, check out our four day face-to-face housing law and advice a foundation – part A course.

This training equips delegates with advanced skills in dealing with a range of housing problems by using a practical approach to more complex housing issues. Topics covered can be tailored to meet participant needs (for a small fee).

The training will explore landlord and tenant law, challenging homelessness decisions, disrepair, harassment, illegal eviction, and domestic abuse.

This intermediate level webinar series is suitable for advisers who have completed the 'foundation in housing law and advice: part A' training or have experience in the areas covered.

Delivery to a group of 6-20 staff: £1,670+VAT

4 x 2.5 hour webinars (plus 4 x 2 hour self-guided learning sessions)

Enquire for a full course outline or to discuss dates and any tailoring required.

For more in-depth, interactive training, check out our four day face-to-face housing law and advice a foundation – part B course.

This webinar provides a comprehensive update for experienced practitioners.

Recent sessions have covered: The Homes (FfHH) Act 2018 and DLUHC guidance; benefit cap cases in the Supreme Court; bedroom tax case law; various homelessness topics; allocation of social housing; The Children Act 1989.

This advanced level webinar is suitable for people with significant housing law knowledge.

Delivery to a group of 6-20 staff: £460+VAT

3 hour webinar

Enquire for a full course outline or to discuss dates and any tailoring required.

For more in-depth, interactive training, check out our full day face-to-face housing law update session.

This training looks at the different forms of inter-generational abuse, forced marriage and honour-based abuse, elder abuse, adolescent to parent abuse, and parricide.

Delegates will increase their understanding of the legal rights, options, and support services available to those affected. Differences in legal options available to these clients will be explored (compared with those experiencing intimate partner/ex-partner abuse).

This intermediate level webinar is suitable for frontline voluntary, statutory, and sector staff working with those who may be suffering from inter-generational abuse.

Delivery to a group of 6-20 staff: £460+VAT

3 hour webinar

Enquire for a full course outline or to discuss dates and any tailoring required.

This webinar series provides a comprehensive introduction to the law as it relates to security of tenure in the public and private sectors, outlining the legal knowledge and practical skills required to determine housing status.

This introductory level training is suitable for housing workers and people interested in housing issues. Aimed at those with little or no experience of security of tenure, and those looking to update or consolidate their knowledge.

Delivery to a group of 6-20 staff: £925+VAT

2 x 3 hour webinars

Enquire for a full course outline or to discuss dates and any tailoring required.

For more in-depth, interactive training, check out our two day face-to-face tenancy status and rights course.

This webinar provides basic information about the Care Act 2014.

The training covers the interface between homelessness, housing, and community care provision under the Care Act 2014; when and if housing can or should be provided under the Care Act; why a failure to advise on Care Act provision could impact adversely on assessment; what is a need for care and support; ordinary residence; well-being principle; lack of capacity; no recourse to public funds and more.

This intermediate level webinar is aimed primarily, but not exclusively, at local authority staff working in housing services. Also relevant to anyone giving advice to those with physical or mental health problems.

Delivery to a group of 6-20 staff: £460+VAT

3 hour webinar

Enquire for a full course outline or to discuss dates and any tailoring required.

For more in-depth, interactive training, check out our full day face-to-face Care Act and housing session.

This webinar explores when a social services duty to house a young person arises, housing authority duties to house a young person, the relationship between child poverty and intentional homelessness, and how to challenge a decision to not house or assist a young person.

This introductory level training is suitable for anyone advising young people and care leavers/former looked after young adults about their housing rights and options.

Delivery to a group of 6-20 staff: £430+VAT

2 hour webinar

Enquire for a full course outline or to discuss dates and any tailoring required.

This webinar covers the rules for landlords introduced by legislation in March 2019 to keep their property fit for habitation, and the rights of tenants to take legal action when the landlord fails.

The training covers the non-statutory guidance issued by DLUHC to help tenants, landlords and local authorities understand the Act.

This intermediate level webinar is suitable for people with some knowledge and experience of housing conditions.

Delivery to a group of 6-20 staff: £395+VAT

90 minute webinar

Enquire for a full course outline or to discuss dates and any tailoring required.

For more in-depth, interactive training, check out our half day face-to-face Homes (Fitness for Human Habitation) Act 2018 session.

Learn about the rules and processes for mortgage possession claims by lenders.

This course will cover how to negotiate with mortgage lenders and support clients during court proceedings for mortgage possession.

This advanced level webinar is suitable for housing advisers, paralegals, and lawyers with a good understanding of the court possession process.

Delivery to a group of 6-20 staff: £810+VAT

2 x 2 hour webinars

Enquire for a full course outline or to discuss dates and any tailoring required.

For more in-depth, interactive training, check out our full day face-to-face defending mortgage possession proceedings session.

This training covers how the breathing space scheme works, eligibility criteria for standard and mental health crisis moratoriums, which debts are included, and how it affects debts. It also explores the effect of breathing space on creditor action and looks at the rules for benefit and government debts.

This is an introductory level webinar aimed at people who are not debt specialists.

Delivery to a group of 6-20 staff: £395+VAT

90 minute webinar

Enquire for a full course outline or to discuss dates and any tailoring required.

This webinar covers how the breathing space scheme works; eligibility criteria for the standard and mental scheme; which debts are covered, and how this affects the enforcement of those debts; how creditors have to behave in relation to those debts; and the effect of breathing space on benefit and government debts.

This training will finish with a session on various housing scenarios where Breathing Space could be helpful.

This intermediate level webinar is suitable for housing specialists.

Delivery to a group of 6-20 staff: £430+VAT

2 hour webinar

Enquire for a full course outline or to discuss dates and any tailoring required.

This webinar explores the impact of economic abuse and outlines the welfare benefit available to support victims in leaving domestic abuse situations.

Participants will gain clarity about the impact of economic abuse, how it can be used to control victims and reduce their ability to escape domestic abuse.

The training covers: Universal Credit and the two-child limit; housing benefit; child tax credit, help with childcare costs for working parents; property, and savings.

This intermediate level webinar is suitable for those with existing knowledge and experience on the subject.

Delivery to a group of 6-20 staff: £395+VAT

90 minute webinar

Enquire for a full course outline or to discuss dates and any tailoring required.

The end of the EU transition period has led to a major change in the way Universal Credit can be awarded to nationals of the European Economic Area.

This webinar examines the rules for EEA Nationals, the new requirements for EU settlement status, and the rules for recently arrived people.

This intermediate level webinar is suitable for advisors with a basic knowledge of social security legislation.

Delivery to a group of 6-20 staff: £430+VAT

2 hour webinar

Enquire for a full course outline or to discuss dates and any tailoring required.

This webinar explains the basics of money management and personal budgeting to people who are not debt specialists. It covers the pros and cons of all the options for debt relief.

This is an introductory level webinar for people with no existing knowledge of debt advice.

Delivery to a group of 6-20 staff: £460+VAT

3 hour webinar

Enquire for a full course outline or to discuss dates and any tailoring required.

For more in-depth, interactive training, check out our full day face-to-face financial capability for advisers session.

This webinar details which classes of accommodation are still eligible for housing benefit (rather than Universal Credit), and details the assessment process that local authorities undertake.

The training covers: distinctions between supported, specified and exempt accommodation; the criteria for exempt accommodation; the unreasonably high rent criteria; local authority rent restrictions; service charge eligibility; the local authority subsidy position, revisions, and appeals.

This introductory level webinar is suitable for experienced benefits advisors and specialists.

Delivery to a group of 6-20 staff: £430+VAT

2 hour webinar

Enquire for a full course outline or to discuss dates and any tailoring required.

For more in-depth, interactive training, check out our full day face-to-face housing benefit for supported housing session.

This webinar covers the rules relating to the assessment, calculation, and payment of the housing costs element of universal credit.

This is an introductory level webinar suitable for new advisers and people who want to expand their benefits knowledge.

Delivery to a group of 6-20 staff: £430+VAT

2 hour webinar

Enquire for a full course outline or to discuss dates and any tailoring required.

For more in-depth, interactive training, check out our full day face-to-face housing costs in universal credit session.

This webinar is for anyone who needs to know the basic principles of universal credit.

Delegates will learn about primary qualifying conditions, how it relates to other welfare benefits, how it is calculated and how it is paid.

This introductory level webinar is aimed at people with little or no knowledge of universal credit.

Delivery to a group of 6-20 staff: £430+VAT

2 hour webinar

Enquire for a full course outline or to discuss dates and any tailoring required.

For more in-depth, interactive training, check out our full day face-to-face universal credit overview session.

This webinar covers the main welfare benefits and their qualifying conditions. It explains how the various benefits fit together to provide financial support.

This is an introductory webinar suitable for people with little or no existing knowledge of the benefits system.

Delivery to a group of 6-20 staff: £430+VAT

2 hour webinar

Enquire for a full course outline or to discuss dates and any tailoring required.

For more in-depth, interactive training, check out our full day face-to-face introduction to welfare benefits session.

This webinar is a chance for delegates to consolidate their benefits knowledge and keep abreast of the latest developments in welfare benefits.

The training covers the main changes to welfare benefits legislation over the last 12 months, including a recap of existing rules.

This is an advanced level course suitable for people with significant existing knowledge of welfare benefits.

Delivery to a group of 6-20 staff: £430+VAT

2 hour webinar

Enquire for a full course outline or to discuss dates and any tailoring required.

This webinar equips delegates with key skills to manage their caseload effectively. Participants will learn how to identify deadlines and set realistic targets. Delegates will explore issues around shared work on case files, the importance of note-taking, and the effective closure of cases.

The training covers understanding prevention and advice; skills of an effective caseworker; identifying and agreeing on priority tasks with clients; identifying key stages in the case management process; identifying and managing barriers to casework progression; developing good practice in recording case notes and information; working towards outcomes and case closure.

Delivery to a group of 6-20 staff: £460+VAT

3 hour webinar

Enquire for a full course outline or to discuss dates and any tailoring required.

For more in-depth, interactive training, check out our full day face-to-face casework skills session.

This webinar identifies good working practices when working with people who have experienced domestic abuse and complex needs.

The training covers complex needs in the context of domestic abuse, good working practices, and appropriate responses including joint working.

This introductory level webinar is aimed at local authority housing options staff including housing officers, homelessness officers, and prevention staff who are required to give advice on housing options inquiries. It is also suitable for voluntary agency advisers engaged in delivering housing/homelessness advice and public authorities who have a duty to refer under homelessness legislation.

This webinar is not intended for specialists in the field of domestic abuse and/or complex needs.

Delivery to a group of 6-20 staff: £395+VAT

90 minute webinar

Enquire for a full course outline or to discuss dates and any tailoring required.

The Domestic Abuse Act 2021 aims to increase the awareness and responses to domestic abuse to support victims and survivors to achieve resolution and recovery from the devastating impact of this type of abuse.

The information in this workshop will help delegates recognise the signs and symptoms of domestic abuse and the services available to gain support for clients and their families.

Delivery to a group of 6-20 staff: £460+VAT

3 hour webinar

Enquire for a full course outline or to discuss dates and any tailoring required.

For more in-depth, interactive training, check out our full day face-to-face domestic abuse awareness session.

This webinar series supports participants to handle challenging situations using a range of strategies developed through psychological theories.

This course is suitable for housing officers; housing support workers; new or experienced advisers; and those who need effective strategies to manage difficult conversations and be able to diffuse situations before they escalate.

Delivery to a group of 6-20 staff: £865+VAT

2 x 2.5 hour webinars

Enquire for a full course outline or to discuss dates and any tailoring required.

For more in-depth, interactive training, check out our full day face-to-face handling challenging situations session.

This webinar supports delegates in understanding the issues surrounding hoarding behaviours, and the skills to refer concerns appropriately in order to get support.

The training covers: an insight into hoarding behaviour and the reasons behind it; identifying the signs and symptoms of hoarding behaviours; risks associated with hoarding; how legislation including Safeguarding and the Care Act 2014 are relevant to hoarding behaviours; how to report suspected cases of hoarding (according to internal organisation policy).

Delivery to a group of 6-20 staff: £395+VAT

90 minute webinar

Enquire for a full course outline or to discuss dates and any tailoring required.

Building and maintaining strong partnerships with clients is an essential element of providing services. It is particularly important in this time of uncertainty and fear.

Many staff and tenants will feel isolated and anxious about the impact on their wellbeing whilst they are staying at home more than usual. This workshop style webinar provides a range of strategies to support staff and customers to remain positive and hopeful.

Topics covered include suitable channels of communication; supporting the most vulnerable tenants; maintaining a professional approach to telephone calls; professional and personal responses in a home environment; how to respond to, and manage personal responses to a distressed caller.

Delivery to a group of 6-20 staff: £460+VAT

3 hour webinar

Enquire for a full course outline or to discuss dates and any tailoring required.

For more in-depth, interactive training, check out our full day face-to-face emotional labour and resilience session.

Addressing employee wellbeing is good for both staff and the organisation. Promoting wellbeing to help prevent stress and create positive working environments where individuals and the organisation can prosper.

Attention to health and wellbeing can be a fundamental enabler of employee engagement, retention, and organisational performance. Managers can develop high-functioning teams by taking a holistic and equitable view of staff wellbeing by ensuring that the support available addresses individual needs.

This training is aimed at managers and supervisors wishing to develop an understanding of wellbeing and its importance to both staff and their organisation.

Delivery to a group of 6-20 staff: £460+VAT

3 hour webinar

Enquire for a full course outline or to discuss dates and any tailoring required.

This webinar helps participants develop their negotiation skills to achieve the best outcomes for the people they support.

The training covers research on the psychology of negotiation, and provides delegates with strategies to get the most positive outcomes in different situations.

Delivery to a group of 6-20 staff: £430+VAT

2 hour webinar

Enquire for a full course outline or to discuss dates and any tailoring required.

For more in-depth, interactive training, check out our full day face-to-face maximising your influencing and negotiation skills session.

Aimed at workers who offer interview or coaching services to clients. Also relevant to those wishing to develop and enhance their client working skills.

This webinar series enables delegates to learn and implement the four elements of motivational interviewing so they can empower others to facilitate change and take future action.

The course covers the definition of motivational interviewing and its four elements: engaging with clients by avoiding traps and roadblocks to communication; focusing on issues that clients want/need to change; evoking change talk; planning, and implementing change with the client. Understanding the five stages of the changes process, knowing what to do with clients in each stage, and assisting the person if they fail to take action will also be covered.

Delivery to a group of 6-20 staff: £925+VAT

2 x 3 hour webinars

Enquire for a full course outline or to discuss dates and any tailoring required.

For more in-depth, interactive training, check out our full day face-to-face motivational interviewing skills session.

This training enables participants to effectively manage boundaries between themselves and their clients.

It covers what boundaries are, the risks of strong and weak boundaries, reasons and strategies for working in the middle ground, warning signs of someone attempting to cross boundaries, recognising situations that increase the risk of compromised boundaries, ways to begin and end working relationships, and implementing methods of good practice managing boundaries.

Delivery to a group of 6-20 staff: £460+VAT

3 hour webinar

Enquire for a full course outline or to discuss dates and any tailoring required.

For more in-depth, interactive training, check out our full day face-to-face professional boundaries session.

Professionalism, codes of conduct and principles of data protection and confidentiality apply when working from home as well as in the office. This webinar explores the importance of maintaining professional boundaries when working remotely and considers the impact of taking a distressing call at home rather than in the office.

The workshop provides useful strategies to support staff in separating out work from personal responsibilities.

Delivery to a group of 6-20 staff: £460+VAT

3 hour webinar

Enquire for a full course outline or to discuss dates and any tailoring required.

For more in-depth, interactive training, check out our full day face-to-face professional boundaries session.

This webinar will help participants appraise and improve their professional writing style to communicate effectively with customers and colleagues.

The training covers the five Cs of effective business writing: setting a clear purpose; structuring letters, emails, and reports to ensure clarity and coherence; writing in a consistent professional voice; avoiding common mistakes in grammar, punctuation, and language; proofreading to ensure consistency and consideration.

Delivery to a group of 6-20 staff: £460+VAT

3 hour webinar

Enquire for a full course outline or to discuss dates and any tailoring required.

This webinar provides an introduction to coercive control in the context of domestic abuse.

The training covers the legal definition of coercive control; how to identify it; how to implement effective questioning and case recording; determining what to do next.

This introductory level webinar is aimed at local authority housing options staff including housing officers, homelessness officers, and prevention staff who are required to give advice on housing options inquiries. It is also suitable for voluntary agency advisers engaged in delivering housing/homelessness advice and public authorities who have a duty to refer under homelessness legislation.

This webinar is not intended for experienced staff who provide specialist services for those experiencing domestic abuse.

Delivery to a group of 6-20 staff: £395+VAT

90 minute webinar

Enquire for a full course outline or to discuss dates and any tailoring required.

The legal requirements for housing providers to train staff in safeguarding, and have clear reporting pathways are heightened due to the enforcement of social distancing.

This workshop style webinar will update staff on the importance of remaining vigilant to safeguarding concerns and how to respond appropriately during these extraordinary times.

The training covers: legislation regarding safeguarding for housing providers; categories, signs, and symptoms of adult and child abuse; identifying possible abuse over the phone; approaches to handling a distress call; how to respond to disclosures using the internal reporting process; what to when worried about a customer (including guidance for responding to immediate danger); sharing information in line with GDPR, confidentiality, and consent; supporting customers to keep themselves safe.

Delivery to a group of 6-20 staff: £460+VAT

3 hour webinar

Enquire for a full course outline or to discuss dates and any tailoring required.

For more in-depth, interactive training, check out our full day face-to-face safeguarding for housing & support staff session.

This short webinar will enable participants to develop and adapt their communication skills to provide effective and empathetic telephone advice.

This training covers using a structured approach when carrying out a telephone interview; using active listening skills in order to help the client explore their situation; showing empathy to the client in order to help them understand their situation; using questioning and summarising skills in order to progress the interview; giving information clearly within the constraints of a telephone call; understanding and abiding by the service boundaries; and ending a call assertively.

Delivery to a group of 6-20 staff: £395+VAT

90 minute webinar

Enquire for a full course outline or to discuss dates and any tailoring required.

For more in-depth, interactive training, check out our full day face-to-face customer care and telephone skills session.

This webinar focuses on managing and using available time effectively for maximum productivity and efficiency (both remotely and in the office).

The training covers identifying personal barriers to effective time management; how to plan work tasks and prioritise them efficiently; manage workloads and deadlines for minimal stress.

Delivery to a group of 6-20 staff: £395+VAT

90 minute webinar

Enquire for a full course outline or to discuss dates and any tailoring required.