Training at your venue or via webinar
We are delivering all the housing, benefits and skills webinars featured on this page to groups of 6-20 staff.
Group training provide staff with time and a safe environment to develop alongside their colleagues, is a cost-effective option and allows the content to be tailored to your specific requirements.
Scroll down for details of the group webinars currently ready for delivery. Please contact us if you are interested in a topic that does not feature on this list.
Prefer face-to-face delivery?
Face-to-face training sessions are longer and more indepth than our webinar equivalents, allowing more time for interactive groupwork, activities and questions.
Delegates will also receive a detailed course handbook to revisit when back at their desk. If you would prefer face-to-face delivery please enquire or visit training for groups.
Find out about our scheduled training for individuals.
Homelessness
This webinar explores the causes of homelessness, the housing options available and is ideal as part of an induction process.
The training provides an overview of the housing system and explores the main duties owed to homeless people by local authorities (including those brought in by the Homelessness Reduction Act 2017).
This is an introductory level webinar suitable for people working for a housing organisation who have limited contact with housing work such as administrators or fundraisers. It is not suitable for those required to give housing advice as part of their role.
Delivery to a group of 6-20 staff: £420+VAT
Three hour webinar
Enquire for a full course outline or to discuss dates and any tailoring required.
A comprehensive introduction to the principles, processes and duties in homelessness legislation including the Homelessness Reduction Act.
You will develop a systematic approach to homelessness law, an understanding of who is homeless and in priority need, knowledge of key duties and how those duties can end.
This is an introductory level webinar suitable for people with little or no existing knowledge.
Delivery to a group of 6-20 staff: £840+VAT
Two three-hour webinars
Enquire for a full course outline or to discuss dates and any tailoring required.
Sleeping rough is risky for anyone but for women, the risks increase due to several factors such as their age, mental health, and experiences with abuse.
This webinar explores the causes of homelessness for women; the risks for women sleeping rough; the impact of homelessness on their mental health; how they can be supported in accessing homelessness services and find suitable accommodation.
Delivery to a group of 6-20 staff: £390+VAT
Two hour webinar
Enquire for a full course outline or to discuss dates and any tailoring required.
This webinar examines the links between UK immigration status and housing rights. It considers how a person's eligibility for housing assistance is determined by their immigration status, including duties owed to homeless applicants and access to social housing.
The training includes changes to relevant legislation affecting EEA nationals after 1 January 2021.
This is an advanced level webinar for people with significant existing knowledge of housing law.
Delivery to a group of 6-20 staff: £420+VAT
Three hour webinar
Enquire for a full course outline or to discuss dates and any tailoring required.
This webinar helps local authority decision-makers meet their legal obligations to homeless applicants and helps other people consider how to challenge homelessness decisions.
The training covers the inquiries and evidence in homelessness applications, and the duties under the Homelessness Reduction Act 2018. It includes detailed information of the internal review process and how it must be conducted, including the basics of judicial review.
This is an intermediate level webinar suitable for people with some existing housing law knowledge and experience.
Delivery to a group of 6-20 staff: £840+VAT
Two three-hour webinars
Enquire for a full course outline or to discuss dates and any tailoring required.
This webinar provides an update on important case law developments in homelessness in the last two years. It will focus on significant or new issues which impact on the substance of decisions or the way they need to be made.
This is an advanced level webinar suitable for people with significant existing knowledge and experience.
Delivery to a group of 6-20 staff: £420+VAT
Three-hour webinar
Enquire for a full course outline or to discuss dates and any tailoring required.
Housing options
This adapted version of our long-running popular training course provides an introduction to the most important aspects of housing aid and advice work. Our webinar series will provide you with the legal knowledge and practical skills you need to determine a person's housing status.
You will learn the principles, processes and duties in homelessness legislation, including the Homelessness Reduction Act.
This webinar series is ideal for new advisers and anyone who wants to broaden or refresh their housing knowledge.
Delivery to a group of 6-20 staff: £1,640+VAT
Four three-hour webinars
Enquire for a full course outline or to discuss dates and any tailoring required.
This training equips delegates with advanced skills in dealing with a range of housing problems by using a practical approach to more complex housing issues. Topics covered can be tailored to meet your needs (for a small fee).
The training will explore landlord and tenant law, challenging homelessness decisions, disrepair, harassment, illegal eviction, and domestic abuse.
This intermediate level webinar is suitable for advisers who have completed the 'foundation in housing law and advice: part A' training or have experience in the areas covered.
Delivery to a group of 6-20 staff: £1,520+VAT
Four two and a half-hour webinars, plus four two-hour self-guided learning sessions
Enquire for a full course outline or to discuss dates and any tailoring required.
Aimed at local authority staff working in housing services, this webinar provides basic information about the Care Act 2014.
The course covers well-being and the importance of suitable living accommodation and housing as part of an integrated care, support and health service. You'll learn about the housing provider's duty of co-operation, obligations towards carers, safeguarding, and the relevant human rights and equalities legislation.
This is an intermediate level webinar for people who have some existing knowledge and experience in housing law.
Delivery to a group of 6-20 staff: £420+VAT
Three-hour webinar
Enquire for a full course outline or to discuss dates and any tailoring required.
This webinar explores housing problems resulting from domestic abuse. We will explore housing rights of people affected by domestic abuse, civil and criminal legal options, homelessness, legal aid and access to public funds.
The training covers the relevant legislation and regulations including family law, criminal law, homelessness legislation and the Domestic Abuse Act 2021.
This is an intermediate level webinar that requires some existing knowledge of housing law.
Delivery to a group of 6-20 staff: £735+VAT
Two two-hour webinars
Enquire for a full course outline or to discuss dates and any tailoring required.
This training provides delegates with an understanding of what economic abuse is and how it can impact sufferers within a domestic abuse context. It will improve participants’ ability to identify and respond to clients suffering from economic abuse.
The webinar covers the definitions of economic abuse, different forms of financial and economic abuse, potential impacts of economic abuse, and practical ways to safely support clients experiencing economic abuse.
This intermediate level webinar is suitable for voluntary and statutory sector staff.
Delivery to a group of 6-20 staff: £390+VAT
Two hour webinar
Enquire for a full course outline or to discuss dates and any tailoring required.
This training looks at the different forms of inter-generational abuse, forced marriage and honour-based abuse, elder abuse, adolescent to parent abuse, and parricide.
Delegates will increase their understanding of the legal rights, options, and support services available to those affected. Differences in legal options available to these clients will be explored (compared with those experiencing intimate partner/ex-partner abuse).
This intermediate level webinar is suitable for frontline voluntary, statutory, and sector staff working with those who may be suffering from inter-generational abuse.
Delivery to a group of 6-20 staff: £420+VAT
Three hour webinar
Enquire for a full course outline or to discuss dates and any tailoring required.
This webinar provides a comprehensive update for experienced practitioners.
The course includes information about: The Homes (FfHH) Act 2018 and MHCLG guidance; benefit cap cases in the Supreme Court; bedroom tax case law; various homelessness topics; allocation of social housing; The Children Act 1989.
This is an advanced level webinar suitable for people with significant housing law knowledge.
Delivery to a group of 6-20 staff: £420+VAT
Three hour webinar
Enquire for a full course outline or to discuss dates and any tailoring required.
Housing conditions
This webinar covers the rules for landlords introduced by legislation in March 2019 to keep their property fit for habitation, and the rights of tenants to take legal action when the landlord fails.
The training covers the non-statutory guidance issued by MHCLG to help tenants, landlords and local authorities understand the Act.
This is an intermediate level webinar suitable for people with some knowledge and experience of housing conditions.
Delivery to a group of 6-20 staff: £360+VAT
90 minute webinar
Enquire for a full course outline or to discuss dates and any tailoring required.
Possession proceedings and eviction
Learn about the rules and processes for mortgage possession claims by lenders.
This course will cover how to negotiate with mortgage lenders and support clients during court proceedings for mortgage possession.
This is an advanced level webinar. It is suitable for housing advisers, paralegals and lawyers with a good understanding of the court possession process.
Delivery to a group of 6-20 staff: £735+VAT
Two two-hour webinars
Enquire for a full course outline or to discuss dates and any tailoring required.
Benefits and debt
This webinar covers the main welfare benefits and their qualifying conditions. It explains how the various benefits fit together to provide financial support.
This is an introductory webinar suitable for people with little or no existing knowledge of the benefits system.
Delivery to a group of 6-20 staff: £390+VAT
Two hour webinar
Enquire for a full course outline or to discuss dates and any tailoring required.
This webinar is for anyone who needs to know the basic principles of universal credit.
You'll learn the primary qualifying conditions, how it relates to other welfare benefits, and how it is calculated and paid.
This is an introductory level webinar aimed at people with little or no knowledge of universal credit.
Delivery to a group of 6-20 staff: £390+VAT
Two hour webinar
Enquire for a full course outline or to discuss dates and any tailoring required.
This webinar covers the rules relating to the assessment, calculation and payment of the housing costs element of universal credit.
This is an introductory level webinar suitable for new advisers and people who want to expand their benefits knowledge.
Two hour webinar
Enquire for a full course outline or to discuss dates and any tailoring required.
This webinar details which classes of accommodation are still eligible for housing benefit (rather than Universal Credit), and details the assessment process that local authorities undertake.
The training covers: distinctions between supported, specified and exempt accommodation; the criteria for exempt accommodation; the unreasonably high rent criteria; local authority rent restrictions; service charge eligibility; the local authority subsidy position, revisions, and appeals.
This introductory level webinar is suitable for experienced benefits advisors and specialists.
Delivery to a group of 6-20 staff: £390+VAT
Two hour webinar
Enquire for a full course outline or to discuss dates and any tailoring required.
This webinar explains the basics of money management and personal budgeting to people who are not debt specialists. It covers the pros and cons of all the options for debt relief.
This is an introductory level webinar for people with no existing knowledge of debt advice.
Delivery to a group of 6-20 staff: £420+VAT
Three hour webinar
Enquire for a full course outline or to discuss dates and any tailoring required.
Learn about the breathing space scheme for debts, launched on 4 May 2021.
This course covers how the scheme works, eligibility criteria for standard and mental health crisis moratoriums, which debts are included and how it effects debts. We will cover the effect of breathing space on creditor action, and look the rules for benefit and government debts.
This is an introductory level webinar aimed at people who are not debt specialists.
Delivery to a group of 6-20 staff: £360+VAT
90 minute webinar
Enquire for a full course outline or to discuss dates and any tailoring required.
The end of the EU transition period has led to a major change in the way Universal Credit can be awarded to nationals of the European Economic Area.
This webinar examines the rules for EEA Nationals, the new requirements for EU settlement status, and the rules for recently arrived people.
This intermediate level webinar is suitable for advisors with a basic knowledge of social security legislation.
Delivery to a group of 6-20 staff: £390+VAT
Two hour webinar
Enquire for a full course outline or to discuss dates and any tailoring required.
This webinar explores the impact of economic abuse and outlines the welfare benefit available to support victims in leaving domestic abuse situations.
Participants will gain clarity about the impact of economic abuse, how it can be used to control victims and reduce their ability to escape domestic abuse.
The training covers: Universal Credit and the two-child limit; housing benefit; child tax credit, help with childcare costs for working parents; property, and savings.
This intermediate level webinar is suitable for those with existing knowledge and experience on the subject.
Delivery to a group of 6-20 staff: £360+VAT
90 minute webinar
Enquire for a full course outline or to discuss dates and any tailoring required.
This workshop will help you to support your clients to plan ahead and minimise the impact of the pandemic on their financial situation.
We will cover information about government grants to support tenants, support for rent and council tax, creditor support for consumer debt and emergency budget planning.
This is an intermediate level webinar suitable for people with some knowledge and experience.
Delivery to a group of 6-20 staff: £420+VAT
Three hour webinar
Enquire for a full course outline or to discuss dates and any tailoring required.
This webinar covers: how the Breathing Space scheme works; eligibility criteria for the standard and mental scheme; which debts are covered, and how this affects the enforcement of those debts; how creditors have to behave in relation to those debts; and the effect of Breathing Space on benefit and government debts.
This training will finish with a session on various housing scenarios where Breathing Space could be helpful.
This intermediate level webinar is suitable for housing specialists.
Delivery to a group of 6-20 staff: £390+VAT
Two hour webinar
Enquire for a full course outline or to discuss dates and any tailoring required.
This webinar is a chance to consolidate your benefits knowledge and keep abreast of the latest developments in welfare benefits.
The training covers the main changes to welfare benefits legislation over the last 12 months, including a recap of existing rules.
This is an advanced level course suitable for people with significant existing knowledge of welfare benefits.
Delivery to a group of 6-20 staff: £390+VAT
Two hour webinar
Enquire for a full course outline or to discuss dates and any tailoring required.
Professional skills
This webinar equips delegates with key skills to manage their caseload effectively. Participants will learn how to identify deadlines and set realaisitc targets. Delegates will explore issues around shared work on case files, the importance of note-taking, and the effective closure of cases.
The training covers: understanding prevention and advice; skills of an effective caseworker; identifying and agreeing on priority tasks with clients; identifying key stages in the case management process; identifying and managing barriers to casework progression; developing good practice in recording case notes and information; working towards outcomes and case closure.
Delivery to a group of 6-20 staff: £420+VAT
Three hour webinar
Enquire for a full course outline or to discuss dates and any tailoring required.
Learn to effectively manage difficult conversations and diffuse situations before they escalate.
This course covers identifying reasons for anger and spotting the early signs that indicate an escalating situation, techniques for handling difficult situations, and strategies to gain control. You will learn diffusing and de-escalating skills and good working practices for protecting yourself.
Delivery to a group of 6-20 staff: £890+VAT
Three 90-minute webinars
Enquire for a full course outline or to discuss dates and any tailoring required.
Professionalism, codes of conduct and principles of data protection and confidentiality apply when working from home as well as in the office. This webinar explores the importance of maintaining professional boundaries when working remotely and considers the impact of taking a distressing call at home rather than in the office.
The workshop provides useful strategies to support staff in separating out work from personal responsibilities.
Delivery to a group of 6-20 staff: £420+VAT
Three hour webinar
Enquire for a full course outline or to discuss dates and any tailoring required.
This training enables participants to effectively manage boundaries between themselves and their clients.
The training covers what boundaries are, the risks of strong and weak boundaries, reasons and strategies for working in the middle ground, warning signs of someone attempting to cross boundaries, recognising situations that increase the risk of compromised boundaries, ways to begin and end working relationships, and implementing methods of good practice managing boundaries.
Delivery to a group of 6-20 staff: £420+VAT
Three hour webinar
Enquire for a full course outline or to discuss dates and any tailoring required.
The recent social distancing and isolation regulations have created the perfect environment for domestic abuse to escalate and present challenges for those who need support to escape their situation.
This workshop style webinar looks at the definition of domestic abuse, the Care Act 2015 guidance, common signs and symptoms of domestic abuse and how to identify it over the phone, supporting customers to identify an abusive relationship, responding to disclosures and requests for help, and updates on services available.
Delivery to a group of 6-20 staff: £420+VAT
Three hour webinar
Enquire for a full course outline or to discuss dates and any tailoring required.
This webinar supports delegates in understanding the issues surrounding hoarding behaviours, and the skills to refer concerns appropriately in order to get support.
The training covers: an insight into hoarding behaviour and the reasons behind it; identifying the signs and symptoms of hoarding behaviours; risks associated with hoarding; how legislation including Safeguarding and the Care Act 2014 are relevant to hoarding behaviours; how to report suspected cases of hoarding (according to internal organisation policy).
Delivery to a group of 6-20 staff: £360+VAT
90 minute webinar
Enquire for a full course outline or to discuss dates and any tailoring required.
This webinar will help develop your negotiation skills to achieve the best outcomes for the people you support.
The training covers research on the psychology of negotiation, and provides you with strategies to get the most positive outcomes in different situations
Delivery to a group of 6-20 staff: £390+VAT
Two hour webinar
Enquire for a full course outline or to discuss dates and any tailoring required.
The legal requirements for housing providers to train staff in safeguarding, and have clear reporting pathways are heightened due to the enforcement of social distancing.
This workshop style webinar will update staff on the importance of remaining vigilant to safeguarding concerns and how to respond appropriately during these extraordinary times.
The training covers: legislation regarding safeguarding for housing providers; categories, signs, and symptoms of adult and child abuse; identifying possible abuse over the phone; approaches to handling a distress call; how to respond to disclosures using the internal reporting process; what to do if you are worried about a customer (including guidance for responding to immediate danger); sharing information in line with GDPR, confidentiality, and consent; supporting customers to keep themselves safe.
Delivery to a group of 6-20 staff: £420+VAT
Three hour webinar
Enquire for a full course outline or to discuss dates and any tailoring required.
Building and maintaining strong partnerships with clients is an essential element of providing services. It is particularly important in this time of uncertainty and fear.
Many staff and tenants will feel isolated and anxious about the impact on their wellbeing whilst they are staying at home more than usual.
This workshop style webinar provides a range of strategies to support staff and customers to remain positive and hopeful.
Topics covered include: suitable channels of communication; supporting the most vulnerable tenants; maintaining a professional approach to telephone calls; professional and personal responses in a home environment; how to respond to, and manage personal responses to a distressed caller.
Delivery to a group of 6-20 staff: £420+VAT
Three hour webinar
Enquire for a full course outline or to discuss dates and any tailoring required.
This short webinar will enable participants to develop and adapt their communication skills to provide effective and empathetic telephone advice.
It covers: using a structured approach when carrying out a telephone interview; using active listening skills in order to help your client explore their situation; showing empathy to your client in order to help them understand their situation; using questioning and summarizing skills in order to profess the interview; giving information clearly within the constraints of a telephone call; understanding and abiding by the service boundaries; and ending a call assertively.
Delivery to a group of 6-20 staff: £360+VAT
90 minute webinar
Enquire for a full course outline or to discuss dates and any tailoring required.
This webinar will help participants appraise and improve their professional writing style to communicate effectively with customers and colleagues.
The training covers the five Cs of effective business writing: setting a clear purpose; structuring letters, emails, and reports to ensure clarity and coherence; writing in a consistent professional voice; avoiding common mistakes in grammar, punctuation, and language; proofreading to ensure consistency and consideration.
Delivery to a group of 6-20 staff: £420+VAT
Three hour webinar
Enquire for a full course outline or to discuss dates and any tailoring required.
Aimed at workers who offer interviewing or coaching services to clients. Also relevant to those wishing to develop and enhance their client working skills.
This webinar series enables delegates to learn and implement the four elements of motivational interviewing so they can empower others to facilitate change and take future action.
The course covers the definition of motivational interviewing and its four elements: engaging with clients by avoiding traps and roadblocks to communication; focusing on issues that clients want/need to change; evoking change talk; planning, and implementing change with the client. Understanding the five stages of the changes process, knowing what to do with clients in each stage, and assisting the person if they fail to take action will also be covered.
Delivery to a group of 6-20 staff: £840+VAT
Two three-hour webinars
Enquire for a full course outline or to discuss dates and any tailoring required.
This webinar will focus on managing remote working and using available time effectively for maximum productivity and efficiency.
The training covers identifying personal barriers to effective time management, how to plan work tasks and prioritise them efficiently, managing your workload and deadlines for minimal stress.
Delivery to a group of 6-20 staff: £360+VAT
90 minute webinar
Enquire for a full course outline or to discuss dates and any tailoring required.
