Face to face training for groups

This course explores the causes of homelessness, the housing options available and is ideal as part of an induction process.

It provides an overview of the housing system and explores the main duties owed to homeless people by local authorities including assessment, prevention, and relief, and how those duties can end.

This very introductory level training is suitable for those who work for a housing organisation but have limited contact with housing work e.g. receptionists, administrators, or fundraisers. Not suitable for those required to give housing advice as part of their role.

One day course

CPD points: 6

Enquire for a full course outline or to discuss dates and any tailoring required.

This course provides a comprehensive introduction to the principles, processes, and duties inherent in homelessness legislation.

Delegates will develop a systematic approach to homelessness law, an understanding of who is homeless and in priority need, knowledge of key duties, including assessment, prevention, and relief, and how those duties can end.

This introductory level course is suitable for anyone who is likely to come into contact with (or needs to give housing advice to) people in housing need.  No prior knowledge of the legislation is needed.

Two day course

CPD points: 12

Enquire for a full course outline or to discuss dates and any tailoring required.

This course aims to provide delegates with a general understanding of eligibility for homelessness assistance. It covers eligibility as it applies in the post-Brexit landscape as well as the rules that apply to British citizens and non-EEA nationals and their family members. The course covers relevant legislation and case law. Delegates will have the opportunity to test their knowledge and understanding of the subject.

This introductory level course is suitable for all housing advice and support workers including local authority housing officers and people working in the area of housing and homelessness. The course is highly recommended to new housing and homelessness advisers as well as more established advisers seeking to refresh/update their knowledge.

Two day course

CPD points: 12

Enquire for a full course outline or to discuss dates and any tailoring required.

This training will provide an understanding of how to access services under the Care Act 2014 (community care services) and the Mental Health Act 1983.

It will consider how best to assist people in the context of (threatened) homelessness and how to challenge adverse decisions in order to deal with homelessness more effectively and access related services.

This introductory level course is suitable for advisers, support workers and social workers who work with people experiencing mental health difficulties.

Please note: this training is very much focused on the housing law aspects related to mental health. We also offer a ‘Mental Health Awareness’ course which looks at mental health issues and conditions. In addition, the awareness course works on developing delegates’ confidence, skills and sensitivity when working with people with mental health issues. Please enquire for a full course outline.

One day course

CPD points: 6

Enquire for a full course outline or to discuss dates and any tailoring required.

This course specifically focusses on providing delegates the opportunity to explore the legal principles against which homeless decisions are judged by the court. It looks in detail at which decisions can be reviewed under Part VII of the Housing Act 1996 (as amended by the Homelessness Reduction Act). Appeals on a point of law under s204 1996 Housing Act and the role of Judicial Review in the High Court will also be covered.

Attending this course helps decision makers fulfil their legal obligations to homeless applicants and helps other staff consider how to challenge homelessness decisions.

This intermediate level course is suitable for homelessness officers, housing options officers, housing advisers and housing support workers. Good working knowledge of the basic definition of the sections and duties contained in Part VII of the Housing Act 1996 would be beneficial.

One day course

CPD points: 6

Enquire for a full course outline or to discuss dates and any tailoring required.

This course explores the assessment of the prevention and relief duties including a detailed examination of eligibility, homelessness, priority need, intentionality and local connection. Participants will also examine the duties, provision, and suitability of accommodation under Part 7 Housing Act 1996 (as amended).

It also covers case law on allocations, the current statutory framework and focus on the process of homelessness decision-making and challenging decisions.

Two day course

CPD points: 12

Enquire for a full course outline or to discuss dates and any tailoring required.

This course explores important recent cases on suitability, affordability, intentional homelessness, discharge of duties, priority need, eligibility, repeat applications or homelessness prevention.

Priority will be given to homelessness cases from the past two years involving significant or novel issues which impact on the substance of decisions or the way they need to be made.

This advanced level training is suitable for staff with at least six months experience.

One day course

CPD points: 6

Enquire for a full course outline or to discuss dates and any tailoring required.

This training examines the links between the UK immigration system and housing rights. It covers how a person’s eligibility for housing assistance under the Housing Act 1996 (in terms of duties owed to people who are homeless and access to social housing) is determined by their immigration status.

This advanced level training is for people with a good working knowledge of homelessness and/or allocations law. It is strongly advised that delegates have completed Shelter's homelessness law introductory training prior to attending.

One day course

CPD points: 6

Enquire for a full course outline or to discuss dates and any tailoring required.

This course explores the law as it applies to the provision, management and termination of temporary accommodation.

This intermediate level course is suitable for those involved in temporary accommodation. This includes local authority homelessness and housing options officers, allocations officers, housing managers, housing association staff, not-for-profit and private landlords, housing lawyers and advisers. Delegates require some existing knowledge of homelessness legislation.

One day course

CPD points: 6

Enquire for a full course outline or to discuss dates and any tailoring required.

This training course is suitable for local authority workers making homelessness decisions and writing decision letters. It specifically addresses the more difficult decisions like when accommodation is reasonable to continue to occupy, vulnerability and intentional homelessness.

The emphasis will be on ensuring delegates fully understand how decisions should be made and then communicated to the applicant, and the importance of record keeping to support the decision.

One day course

CPD points: 6

Enquire for a full course outline or to discuss dates and any tailoring required.

This course explores the basics of social housing allocations - how it works, what a local authority’s duties are, and what powers they have in order to decide who gets housing.

This introductory level training is suitable for local authority housing managers and allocations officers; generalist and housing specific advisers; housing lawyers. Suitable for those with little or no existing knowledge, as well as more experienced staff who want to refresh their understanding.

One day course

Enquire for a full course outline or to discuss dates and any tailoring required.

This course provides delegates with a better understanding of assured shorthold tenancies (ASTs) which are the most common form of tenure in the private rented sector and are used in the social rented sector. It examines homelessness prevention and housing advice interventions.

Delegates will explore the features of ASTs to better advise people entering and ending them. This will include how and when they can be used in the discharge of homelessness duties; how to achieve homelessness prevention, and early housing advice interventions when a client has an AST.

This is an intermediate level course suitable for: local authority housing options, homelessness and homelessness prevention staff; private sector landlord liaison officers; PRPSH/housing association staff; resettlement officers; student accommodation advisers; private landlords; housing lawyers, and advisers. Basic knowledge of tenancy status would be helpful but not essential.

One day course

CPD points: 6

Enquire for a full course outline or to discuss dates and any tailoring required.

This training provides an understanding of the occupation rights, legal and housing options available to clients experiencing domestic abuse. Delegates will improve their understanding of domestic abuse, homelessness legislation and practice. The training covers the relevant legislation and regulations including family law, criminal law, homelessness legislation, and the Domestic Abuse Act 2021.

This intermediate level course is suitable for people who give advice and support to those who have (or who are) experiencing domestic abuse. Previous training in domestic abuse awareness would be an advantage.

One day course

CPD points: 6

Enquire for a full course outline or to discuss dates and any tailoring required.

Our popular foundation series uses material from our Homelessness Law Introductory and Tenancy Status and Rights programmes.

The first two sessions provide a comprehensive introduction to the law as it relates to security of tenure in the public and private sectors, outlining the legal knowledge and practical skills required to determine housing status.

The second two sessions provide a comprehensive introduction to the principles, processes, and duties inherent in homelessness legislation.

Delegates will develop a systematic approach to homelessness law, an understanding of who is homeless and in priority need, knowledge of key duties, including assessment, prevention, and relief, and how those duties can end.

Ideal training for new advisers and anyone who wants to broaden or refresh their housing knowledge.

Four day course

CPD points: 24

Enquire for a full course outline or to discuss dates and any tailoring required.

This training equips delegates with advanced skills to deal with a range of housing problems, applying a practical approach to more complex issues.

The training explores landlord and tenant law; challenging homelessness decisions; disrepair; harassment; illegal eviction; domestic abuse and housing.

This course is suitable for advisers who have completed Shelter's 'housing law and advice a foundation - part A', or who have experience in the areas covered (homelessness, tenancy status and rights).

Four day course

CPD points: 24

Enquire for a full course outline or to discuss dates and any tailoring required.

Provides experienced staff with an update regarding key developments in housing law, with an emphasis on recent case law decisions and their implications for housing advice and casework.

Housing law is vast and multifaceted. While we have distilled the most critical information, not every possible case can be covered. Instead, we have focussed on key case law, legislative and policy updates that will provide the knowledge and insights advanced practitioners require.

Due to time constraints, some prioritisation of content may be required. However, delegates are provided with our roundup booklet which contains helpful summaries of recent cases and other content for review after the training.

This advanced level course is suitable for housing advisers, lawyers, and local authority staff with a good working knowledge of housing law.

One day course

CPD points: 6

Enquire for a full course outline or to discuss dates and any tailoring required.

This training is a general introduction to landlord and tenant law covering common tenancy types and tenant rights in both the private and social housing sectors.

This includes notice requirements and how the courts decide whether to make an order for possession. Delegates will also learn how to establish whether a sole or joint tenancy has come to an end following a surrender or valid notice and whether a tenancy has been transferred via an assignment or succession.

This introductory level training is suitable for housing advisers and housing workers.

One day course

CPD points: 6

Enquire for a full course outline or to discuss dates and any tailoring required.

This course will provide an understanding of how various aspects of housing law apply to students, in particular their rights as tenants and how they can gain access homeless service assistance.

It will explore how best to assist people in the context of (threatened) homelessness and how to defend people’s homes and challenge adverse homeless decisions.

This introductory level training is suitable for advisers, support workers and student union officers who want to know more about dealing effectively with threatened homelessness and accessing related services.

One day course

CPD points: 6

Enquire for a full course outline or to discuss dates and any tailoring required.

This training provides a comprehensive introduction to security of tenure in the public and private sectors, including security of tenure across sole and joint tenancies regulated by the Rent Act 1977, Housing Act 1985, Housing Act 1988, Housing Act 1996; as well as tied accommodation, licences and occupiers who fall outside of mainstream protection.

We also discuss which notices are used in possession proceedings and the impact that an order for possession has on an occupier’s security of tenure, including the basic defences and counterclaims available.

Two day course

CPD points: 12

Enquire for a full course outline or to discuss dates and any tailoring required.

This course enables delegates to develop an understanding of youth homelessness and the legislative frameworks available to assist young people. It provides an understanding of how the legislation can be used as a platform to develop better integrated services for all young people in housing need.

This introductory level training is suitable for anyone who gives housing advice to young people and needs to understand their rights and the legislative basis for service provision.

One day course

CPD points: 6

Enquire for a full course outline or to discuss dates and any tailoring required.

Following the tragic death of Awaab Ishak in 2022, the government announced plans to make major changes to the law on damp and mould for both the private and social sector.

This training covers current housing law provisions in relation to disrepair and housing conditions. It focuses on landlord’s legal obligations, tenants’ rights and the different methods of enforcement. Future reform, and what the sector can expect when it comes to tackling disrepair and poor housing conditions, are also covered.

This is an intermediate level course suitable for housing and homelessness officers, advisers, lawyers, and others working with private and social sector tenants.

**For delivery after 5 January 2024**

One day course

Enquire for a full course outline or to discuss dates and any tailoring required.

This course supports delegates in understanding the issues surrounding hoarding behaviours, and the skills to refer concerns appropriately in order to get support.

The training covers: an insight into hoarding behaviour and the reasons behind it; identifying the signs and symptoms of hoarding behaviours; risks associated with hoarding; how legislation including Safeguarding and the Care Act 2014 are relevant to hoarding behaviours; how to report suspected cases of hoarding (according to internal organisation policy).

One day course

CPD points: 6

Enquire for a full course outline or to discuss dates and any tailoring required.

This course covers key elements of the Care Act and examines the complicated legal relationship between the Care Act and housing. Those who lack capacity or who cannot have access to public funds may need to rely on the Care Act for housing.

Knowledge of the Care Act is integral to giving homelessness advice as well as the prevention and relief functions of local authorities. This training explains how an applicant can access Care Act assistance.

This intermediate level course is aimed primarily, but not exclusively, at local authority staff working in housing services. Relevant to anyone giving advice to those with physical or mental health problems whether in the statutory or voluntary sector.

One day course

CPD points: 6

Enquire for a full course outline or to discuss dates and any tailoring required.

Interactive training in workshop format, covering all of the essentials contained in
the Mental Capacity Act (MCA). Delegates will leave knowing more about the MCA, feeling confident about working within this legal framework

Suitable for staff at all levels who need to know more about the Mental Capacity Act and its
implementation.

One day course

Enquire for a full course outline or to discuss dates and any tailoring required.

Trauma Informed Care is a working approach housing organisations can take to improve awareness of how trauma impacts individuals and how service staff can work with those individuals so as not to re-traumatise those accessing services.

This training aims to equip professionals with the knowledge and skills necessary to provide sensitive, effective and supportive care to individuals impacted by trauma.

This training is suitable for frontline staff, managers, social workers, mental health professionals and lone working housing support workers working in housing and homelessness organisations.

One day course

Enquire for a full course outline or to discuss dates and any tailoring required.

This course provides a practical understanding of the court’s powers to assist mortgage borrowers in arrears. It looks at practical and legal issues that arise in defending mortgage possession proceedings in court and the court’s powers to allow borrowers to remain in their homes.

This course will cover what the lender must do, pre-action protocol for mortgage possession claims, warrant suspension applications, mortgage shortfalls, breathing space and more.

This advanced level course is suitable for housing advisers, solicitors, debt/money advice workers, homelessness prevention officers, and homelessness officers.

One day course

CPD points: 6

Enquire for a full course outline or to discuss dates and any tailoring required.

This practical, face-to-face training provides a detailed overview of the procedural rules governing possession claims. It also covers Pre-Action Protocol and Civil Procedure Rules. A pragmatic approach to possession hearings will prepare delegates when appearing for landlords or tenants. Delegates must be familiar with notice rules and grounds for possession.

This intermediate course is suitable for housing advisers, debt workers and housing officers who are familiar with security of tenure who wish to appear in county court possession claims, either for the landlord or the tenant, at either the first possession hearing or subsequent hearings. Delegates must be familiar with notice rules and grounds for possession.

Two day course

CPD points: 12

Enquire for a full course outline or to discuss dates and any tailoring required.

This course offers a detailed look at notices in the context of requirements and rules, correct forms, and grounds for possession. Delegates will gain confidence in reviewing notices and identifying where there is scope for early prevention of homelessness.

This intermediate level course is suitable for homelessness and housing staff, and anyone concerned with helping clients who receive a notice or in the prevention of homelessness. Participants will need a basic knowledge of tenancy status and rights.

One day course

CPD points: 6

Enquire for a full course outline or to discuss dates and any tailoring required.

This course will equip delegates with practical and legal remedies to help tackle illegal eviction and harassment in the private rented sector, in the context of the government's drive for homelessness prevention and Shelter's campaign against rogue landlords.

This intermediate level course is suitable for local authority officers (with responsibility for dealing with illegal evictions), tenancy relations officers, and housing advisers who have a basic knowledge of security of tenure. Also suitable for legal advisors responding to claims of illegal eviction and harassment.

One day course

CPD points: 6

Enquire for a full course outline or to discuss dates and any tailoring required.

Incorporating elements of our ‘Breathing space: an introduction’ and ‘Breathing space and housing’ webinars this half-day course will cover all aspects of how the scheme works and look at housing scenarios where it might be helpful.

Half day course

CPD points: 2

Enquire for a full course outline or to discuss dates and any tailoring required.

This course introduces non-specialist advisors to the basics of good money management and personal budgeting support. It covers the pros and cons of all the options for debt relief, and government assistance in response to the cost-of-living crisis.

This introductory level course is suitable for housing officers, income officers, care and support workers, and anyone supporting people with debt, welfare benefit, or related problems.

One day course

CPD points: 6

Enquire for a full course outline or to discuss dates and any tailoring required.

This course trains advisers/staff to understand the complex regulations which apply to housing benefit awarded for supported housing. It is designed for advisers/staff that work in the supported sector, those who set rents for the schemes, and local authority decision-makers.

This introductory level course is suitable for housing officers, income officers, care and support workers, or anyone advising or supporting people with debt, welfare benefits, or related problems.

One day course 

CPD points: 6

Enquire for a full course outline or to discuss dates and any tailoring required.

One of the most complex aspects of Universal Credit (UC) is the assessment and calculation of the housing costs element.

This training looks at qualifying criteria; payments of rent; service charges; liability conditions; occupancy conditions; additional bedroom allocations; non-dependents; people under 35; local housing allowances; under-occupancy; rent arrears; overpayments and more.

This introductory level course is suitable for advice workers and housing officers that assist and advise tenants with the housing cost element.

One day course

CPD points: 6

Enquire for a full course outline or to discuss dates and any tailoring required.

This course examines the structure of PIP and the assessment process. It enables participants to identify potential entitlement and make the most effective applications.

This introductory level training is suitable for anyone working with working-age adults who have a physical, mental, learning or sensory disability or health problem.

One day course

CPD points: 6

Enquire for a full course outline or to discuss dates and any tailoring required.

A comprehensive introduction to the principles, processes, and tactics to be employed to secure the best chance of a favourable outcome when making an appeal in resect of PIP.

Key aspects of PIP regulations and caselaw will be considered in detail. Much of the learning will be practical – in the form of several case studies. Delegates will leave with confidence in their ability to assist claimants to achieve the best available outcomes.

This intermediate-level course is suitable for anyone who is likely to give welfare benefit advice and assistance helping people with their appeals. Have no prior knowledge of PIP? You may want to consider going on Shelter Training's PIP: claims and mandatory reconsideration course – which provides an understanding of PIP legislation and case law.

One day course (5 CPD hours)

Enquire for a full course outline or to discuss dates and any tailoring required.

A comprehensive introduction to the principles, processes, and tactics to be employed to secure the best chance of a favourable outcome when applying for PIP and when requesting a mandatory reconsideration.

Key aspects of PIP regulations and caselaw will be considered in detail. Much of the learning will be practical – in the form of several case studies. Delegates will leave with confidence in their ability to assist claimants to achieve the best available outcomes.

This introductory-level course is suitable for anyone who is likely to give welfare benefit advice and assistance. No prior knowledge of the legislation is needed.

One day course (5 CPD hours)

Enquire for a full course outline or to discuss dates and any tailoring required.

Delegates with little/no knowledge of Universal Credit will learn how Universal Credit is calculated and the basis of entitlement and payment.

This training includes the basic principles of Universal Credit and its role in the welfare state; the migration process and the end of legacy benefits; primary qualifying conditions; the application process; an explanation and calculation of the allowances and elements; the benefit cap; vulnerability factors; and sanctions.

One day course

CPD points: 6

Enquire for a full course outline or to discuss dates and any tailoring required.

This training is a chance for advisors to consolidate their existing knowledge of welfare benefits and keep abreast of the latest developments in the sector over the last 12 months.

After attending delegates will have a full understanding of the current rules affecting claimants, knowledge of welfare benefit developments and an insight into the welfare state's trajectory.

The training contains information on recent legislative amends to the major welfare benefits; recent caselaw developments; the Universal Credit migration programme; proposed and anticipated legislation; and media reporting on benefit issues.

The course is suitable for advisors/staff that give general advice, and for those advisors who have a good working knowledge of benefits and wish to keep that up to date.

One day course

CPD points: 6

Enquire for a full course outline or to discuss dates and any tailoring required.

This training covers the main welfare benefits including the distinction between contributory, means-tested and health-tested benefits - exploring how various benefits fit together to provide financial support.

Content includes an overview of the main benefits and their qualifying criteria; the distinction between the working-age and pension-age systems; the relationship between Universal Credit and other benefits.

This introductory level course is suitable for people with little or no existing knowledge of the benefits system. Useful for those who give general advice and those seeking an introduction to benefits.

One day course

CPD points: 6

Enquire for a full course outline or to discuss dates and any tailoring required.

This practical course helps delegates to develop their confidence and gain the skills to ask for what they want, disagree with others, and stay assertive when faced with challenges in order to have more impact in the workplace.

Participants will be equipped with practical, implementable strategies to move away from non-assertive behaviours and toward more consistent assertiveness.

The course is suitable for people in all working environments who want to communicate more consistently and improve their relationships and effectiveness.

One day course

Enquire for a full course outline or to discuss dates and any tailoring required.

This course equips delegates with the key skills to manage their caseload effectively. Participants will be enabled to set targets, identify deadlines and overcome the difficulties associated with long-term casework. Delegates will explore the issues around shared work on case files, the importance of note-taking, and the effective closure of cases.

The training is suitable for homelessness and housing officers, housing advisers, and others whose day-to-day work involves managing and progressing prevention and advice casework.

One day course

CPD points: 6

Enquire for a full course outline or to discuss dates and any tailoring required.

This course explores strategies to quickly build rapport and conduct productive interviews. It examines the needs of clients/service-users and how the interviewer can adapt their own style to better manage the process and deal with (or prevent) unwelcome reactions.

Suitable for housing officers, housing support workers, new or experienced advisers who need strategies to effectively build relationships and negotiate with their clients and manage a range of situations.

One day course

Enquire for a full course outline or to discuss dates and any tailoring required.

This training looks at the most common things that annoy people when they are experiencing poor customer service. Delegates will examine the seven basic needs of clients so they can implement strategies in order to meet those needs.

From building rapport to structuring a conversation in order to reach a satisfactory outcome for the customer, this webinar explores common ways that staff working in customer care can get ‘hooked’ by a challenging customer. Methods of avoiding those hooks will be examined as well as strategies for telling customers what they don’t want to hear.

One day course

CPD points: 6

Enquire for a full course outline or to discuss dates and any tailoring required.

Explains the different definitions, myths, stereotypes and forms of domestic abuse. Delegates learn how to spot the signs and indicators of domestic abuse and the reasons behind why clients may remain in, or return to, abusive relationships. 

The course also explores honour based abuse; risk assessment; high risk support services; and gives an overview of civil law legal rights and options. It also covers Non-Molestation Orders and occupation order injunctions; the Protection from Harassment Act; and sanctuary project provisions by local authorities.

This course is suitable for anyone working with clients or the public within frontline statutory or voluntary sector services.

One day course

CPD points: 6

Enquire for a full course outline or to discuss dates and any tailoring required.

Emotional labour is the personal energy it takes for the purpose of addressing people’s feelings, making people comfortable, or living up to social expectations. It’s called “emotional labour” because it ends up using – and often draining – our emotional resources.

This course is suitable for staff working with people at risk of homelessness who require high levels of social skills and emotional intelligence. This course will help delegates consider the impact of emotional labour, skills to enhance their resilience, and models of reflective practice. The training also serves as an excellent reminder of ‘why I do this job’ and can assist in avoiding ‘job burnout’.

One day course

CPD points: 6

Enquire for a full course outline or to discuss dates and any tailoring required.

This course supports participants to handle challenging situations using a range of strategies developed through psychological theories.

Suitable for housing officers; housing support workers; new or experienced advisers; and those who need effective strategies to manage difficult conversations and be able to diffuse situations before they escalate.

One day course

CPD points: 6

Enquire for a full course outline or to discuss dates and any tailoring required.

This training helps participants develop their negotiation skills to achieve the best outcomes for the people they support. It covers research on the psychology of negotiation and provides delegates with strategies to get the most positive outcomes in different situations

This course is suitable for anyone who wants to get better results from their communications and negotiations with others.

One day course

CPD points: 6

Enquire for a full course outline or to discuss dates and any tailoring required.

This course looks at effective motivational interviewing and coaching skills. Participants will learn new approaches to take their skills to a higher level including: identifying and tapping into people's sources of motivation and self-confidence; a step-by-step interviewing and coaching framework; listening and noticing skills and techniques; the art of asking smart questions; key elements for recording.

This course is suitable for people who offer interviewing and coaching services to clients and staff and would like to develop their skills to a higher level.

Two day course

CPD points: 12

Enquire for a full course outline or to discuss dates and any tailoring required.

This course allows delegates to have fun as they actively test their boundaries, share good and poor practice examples, and are guided through establishing the difference between professional and other relationships. Content can be tailored to address any problems that participants identify with current working practices.

This course is suitable for any worker delivering housing or support services to the public in any setting and their managers. The course is particularly useful for merging or transferring staff with different boundary backgrounds, new multi-disciplinary or partnership-based services, and for teams who wish to challenge and refresh their thinking.

One day course

CPD points: 6

Enquire for a full course outline or to discuss dates and any tailoring required.

This course will help participants appraise and improve their professional writing style to communicate effectively with customers and colleagues.

The training covers the five Cs of effective business writing: setting a clear purpose; structuring letters, emails, and reports to ensure clarity and coherence; writing in a consistent professional voice; avoiding common mistakes in grammar, punctuation, and language; proofreading to ensure consistency and consideration.

One day course

CPD points: 6

Enquire for a full course outline or to discuss dates and any tailoring required.

An introduction to coercive control in the context of domestic abuse.

The training covers the legal definition of coercive control; how to identify it; how to implement effective questioning and case recording; determining what to do next.

Suitable for local authority housing options staff including housing officers, homelessness officers, and prevention staff who are required to give advice on housing options inquiries. It is also suitable for voluntary agency advisers engaged in delivering housing/homelessness advice and public authorities who have a duty to refer under homelessness legislation.

Not intended for experienced staff who provide specialist services for those experiencing domestic abuse.

One day course

CPD points: 6

Enquire for a full course outline or to discuss dates and any tailoring required.

This course aims to improve awareness of safeguarding in housing and support services and to understand the role of housing in Safeguarding under the Care Act 2014. The course can be flexed to focus on child or adult safeguarding. We ensure examples are relevant to day-to-day working experiences.

The training covers awareness, legislation, and how to report concerns. Delegates will leave with an understanding of how vital their role can be in safeguarding adults and children at risk.

This course is suitable for all types of housing and support workers including those operating at strategic and management levels. The course is highly recommended for housing providers who have not yet developed their response to the Care Act 2014 and are looking to develop a policy towards effective safeguarding.

One day course

CPD points: 6

Enquire for a full course outline or to discuss dates and any tailoring required.

An introduction to staff supervision by defining the role and responsibilities of a supervisor and making the transition to the role.

This course is suitable for new and aspiring supervisors, and team leaders, who are looking for an introduction into the key principles of modern supervision practice.

Two day course

Enquire for a full course outline or to discuss dates and any tailoring required.

The purpose of this course is to help delegates deal with the leadership and interpersonal side of supervision.

This course is suitable for existing supervisors and team leaders who want to develop themselves in their role and achieve better results from their staff. Suitable for delegates who have completed Shelter's ‘Supervisor and team Leader - introduction’ course.

Two day course

Enquire for a full course outline or to discuss dates and any tailoring required.

This course focuses on managing and using available time effectively for maximum productivity and efficiency (both remotely and in the office).

The training covers identifying personal barriers to effective time management; how to plan work tasks and prioritise them efficiently; manage workloads and deadlines for minimal stress.

One day course

CPD points: 6

Enquire for a full course outline or to discuss dates and any tailoring required.

Intensive training which takes both new or experienced trainers through the process of delivering an informative, engaging and participative training course.

The training encompasses every aspect of planning and delivery including unique and innovative methods for ensuring that participants on any training course learn the content and remain motivated to learn and apply theories and methods.

Delegates will be equipped with strategies for overcoming those dreaded nerves and take a look at evaluation methods that can be used throughout training delivery to assess how well a session is going.

The course is suitable for new and existing trainers who require a thorough grounding in the theoretical dimension of the training function together with a practical understanding of the planning and delivery framework.

Two day course

CPD points: 12

Enquire for a full course outline or to discuss dates and any tailoring required.