Professional skills training
Learn about professional skills at a live online webinar or in person.
Professional skills courses cover casework skills, mediation, handling challenging situations, and more.
Professional skills elearning
Develop your professional skills at your own pace with online elearning.
Most of our elearning is free for eligible organisations. Funded by the UK Government's Ministry of Housing, Communities and Local Government.
Find out how our work is funded.
Explore professional skills elearningLive webinars and face to face training
Course levels
Introductory (Level 3)
You'll find it useful to have some prior knowledge for these courses.
Webinars, elearning and in person training to develop your understanding.
Available to book and buy now.
Handling challenging situations
- Level: Introductory (Level 3)
- For individuals: Live webinar
- For groups: Live webinar | Face to face
- Available to buy
Safeguarding for housing and support staff
- Level: Introductory (Level 3)
- For groups: Live webinar | Face to face
- Available to buy
Motivational interviewing skills
- Level: Introductory (Level 3)
- For groups: Live webinar | Face to face
- Available to buy
Maximising your negotiation and influencing skills
- Level: Introductory (Level 3)
- For individuals: Live webinar
- For groups: Live webinar | Face to face
- Available to buy
Time management
- Level: Introductory (Level 3)
- For individuals: Live webinar
- For groups: Live webinar | Face to face
- Available to buy
Customer care and telephone skills
- Level: Introductory (Level 3)
- For individuals: Live webinar
- For groups: Live webinar | Face to face
- Available to buy
Casework skills for prevention and advice services
- Level: Introductory (Level 3)
- For individuals: Live webinar
- For groups: Live webinar | Face to face
- Available to buy
Introduction to mediation skills
- Level: Introductory (Level 3)
- For groups: Live webinar | Face to face
- Available to buy
Safeguarding for call handlers
- Level: Introductory (Level 3)
- For individuals: Live webinar
- For groups: Live webinar | Face to face
- Available to buy
Assertiveness
- Level: Introductory (Level 3)
- For individuals: Live webinar
- For groups: Live webinar | Face to face
- Available to buy
Professional writing
- Level: Introductory (Level 3)
- For groups: Live webinar | Face to face
- Available to buy
Mental health awareness
- Level: Introductory (Level 3)
- For groups: Live webinar | Face to face
- Available to buy
Emotional labour and resilience
- Level: Introductory (Level 3)
- For groups: Live webinar | Face to face
- Available to buy
Client interviewing and negotiation skills
- Level: Introductory (Level 3)
- For groups: Live webinar | Face to face
- Available to buy
Professional boundaries
- Level: Introductory (Level 3)
- For individuals: Live webinar
- For groups: Live webinar | Face to face
- Available to buy
Using reflective practice
- Level: Introductory (Level 3)
- For groups: Live webinar | Face to face
- Available to buy
Intermediate and Advanced (Level 4)
You'll need some prior knowledge for these courses.
Webinars and in person training for a deep dive into the subject, suitable for experienced practitioners.
Available to book and buy now.
Training for trainers
- Level: Intermediate and Advanced (Level 4)
- For groups: Face to face
- Available to buy