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England

Professional skills training

Learn about professional skills at a live online webinar or in person. 

Professional skills courses cover casework skills, mediation, handling challenging situations, and more.

Explore our courses on other topics

Live webinars and face to face training

Course levels

Introductory (Level 3)

You'll find it useful to have some prior knowledge for these courses.

Webinars, elearning and in person training to develop your understanding.

Available to book and buy now.

Assertiveness

  • Level: Introductory (Level 3)
  • For individuals: Live webinar
  • For groups: Live webinar | Face to face
  • Available to buy
Assertiveness Find out more

Customer care and telephone skills

  • Level: Introductory (Level 3)
  • For groups: Live webinar | Face to face
  • Available to buy
Customer care and telephone skills Find out more

Client interviewing and negotiation skills

  • Level: Introductory (Level 3)
  • For groups: Live webinar | Face to face
  • Available to buy
Client interviewing and negotiation skills Find out more

Emotional labour and resilience

  • Level: Introductory (Level 3)
  • For groups: Live webinar | Face to face
  • Available to buy
Emotional labour and resilience Find out more

Casework skills for prevention and advice services

  • Level: Introductory (Level 3)
  • For individuals: Live webinar
  • For groups: Live webinar | Face to face
  • Available to buy
Casework skills for prevention and advice services Find out more

Handling challenging situations

  • Level: Introductory (Level 3)
  • For individuals: Live webinar
  • For groups: Live webinar | Face to face
  • Available to buy
Handling challenging situations Find out more

Introduction to mediation skills

  • Level: Introductory (Level 3)
  • For groups: Live webinar | Face to face
  • Available to buy
Introduction to mediation skills Find out more

Mental health awareness

  • Level: Introductory (Level 3)
  • For groups: Live webinar | Face to face
  • Available to buy
Mental health awareness Find out more

Professional boundaries

  • Level: Introductory (Level 3)
  • For individuals: Live webinar
  • For groups: Live webinar | Face to face
  • Available to buy
Professional boundaries Find out more

Safeguarding for call handlers

  • Level: Introductory (Level 3)
  • For individuals: Live webinar
  • For groups: Live webinar | Face to face
  • Available to buy
Safeguarding for call handlers Find out more

Safeguarding for housing and support staff

  • Level: Introductory (Level 3)
  • For groups: Live webinar | Face to face
  • Available to buy
Safeguarding for housing and support staff Find out more

Using reflective practice

  • Level: Introductory (Level 3)
  • For groups: Live webinar | Face to face
  • Available to buy
Using reflective practice Find out more

Maximising your negotiation and influencing skills

  • Level: Introductory (Level 3)
  • For individuals: Live webinar
  • For groups: Live webinar | Face to face
  • Available to buy
Maximising your negotiation and influencing skills Find out more

Time management

  • Level: Introductory (Level 3)
  • For individuals: Live webinar
  • For groups: Live webinar | Face to face
  • Available to buy
Time management Find out more

Professional writing

  • Level: Introductory (Level 3)
  • For groups: Live webinar | Face to face
  • Available to buy
Professional writing Find out more

Motivational interviewing skills

  • Level: Introductory (Level 3)
  • For groups: Live webinar | Face to face
  • Available to buy
Motivational interviewing skills Find out more

Intermediate and Advanced (Level 4)

You'll need some prior knowledge for these courses.

Webinars and in person training for a deep dive into the subject, suitable for experienced practitioners.

Available to book and buy now.

Training for trainers

  • Level: Intermediate and Advanced (Level 4)
  • For individuals: Face to face
  • For groups: Face to face
  • Available to buy
Training for trainers Find out more