Safeguarding for call handlers
Learn how to recognise and response to safeguarding concerns.
Course summary
This course covers legislation regarding safeguarding, including key responsibilities for organisations working with children or vulnerable adults.
You’ll learn how to respond appropriately to disclosures and suspicions of abuse when working with customers or clients on the telephone.
Course information
Level: Introductory (Level 3)
Live webinar
- Available for: Individuals, groups
- Duration: Half day
- CPD points: 3
Individual bookings
| Date | Duration and time | Delivery and location | Cost Eligibility and discounts | Book Booking guidance |
| Tuesday 10 December 2024 | Half day 9:30am – 12:30pm | Webinar | £105+VAT | £95+VAT | Book |
| Tuesday 25 March 2025 | Half day 1:30pm – 4:30pm | Webinar | £105+VAT | £95+VAT | Book |
What this course covers
This webinar includes:
safeguarding legislation
categories, signs, and symptoms of abuse
how to identify possible abuse over the phone
approaches to handling a call of distress
what to do if you are worried about a customer and guidance for responding to immediate danger
sharing information in line with GDPR, confidentiality and consent
supporting customers to keep themselves safe
What you'll learn
At the end of this training, you'll be able to:
respond to disclosures
support clients to keep themselves safe
recognise the signs and symptoms of abuse
use different approaches when handling a call of distress
Who this training is for
You don't need any prior knowledge for this course.
You might work with clients or take enquiries by telephone.
Continuing Professional Development
Gain points towards your professional development from the CPD Certification Service with Shelter training and events.
