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Casework skills for prevention and advice services

Learn the key skills required to manage your caseload effectively.

Course summary

This course covers effective caseload management skills. You’ll learn how to set realistic targets, identify deadlines, and overcome the difficulties associated with long-term casework.

You’ll learn how to overcome issues around shared work on case files, the importance of note taking, and the effective closure of cases.

Course information

Level: Introductory (Level 3)

Face to face training

  • Available for: Individuals, groups
  • Duration: One day
  • CPD points: 6

Live webinar

  • Available for: Individuals, groups
  • Duration: Half day
  • CPD points: 3

Individual bookings

DateDuration and timeDelivery and locationCost
Eligibility and discounts
Booking guidance
Wednesday 02 October 2024Half day 10am – 1pmWebinar£105+VAT | £95+VATBook
Thursday 12 December 2024Half day 9:30am – 12:30pmWebinar£105+VAT | £95+VATBook

Group bookings

You can book this course for groups.

Contact us about group bookings

What this course covers

Face to face and webinar training includes:

  • the skills of an effective adviser

  • identifying and agreeing priority tasks with clients

  • key stages in the case management process

  • managing barriers to casework progression

  • working towards outcomes and case closure

What you'll learn

At the end of this training, you'll be able to:

  • understand prevention and advice work

  • develop good practice when recording case notes and information

Who this training is for

You might be a homelessness officer, adviser, or in another role where you provide casework.

Continuing Professional Development

Gain points towards your professional development from the CPD Certification Service with Shelter training and events.

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