Professional boundaries
Learn to effectively manage boundaries with your service users, colleagues and managers.
Course summary
This course covers what boundaries are and the risks and benefits of having strong or weak boundaries. You'll find out the warning signs of someone attempting to cross boundaries and how to implement methods of good practice.
You’ll learn about situations that increase the risk of compromised boundaries plus how to begin and end working relationships within your boundaries.
Course information
Level: Introductory (Level 3)
Face to face training
- Available for: Groups
- Duration: One day
- CPD points: 6
Live webinar
- Available for: Individuals, groups
- Duration: Half day
- CPD points: 3
Individual bookings
| Date | Duration and time | Delivery and location | Cost Eligibility and discounts | Book Booking guidance |
| Tuesday 09 December 2025 | Half day 1:30pm – 4:30pm | Webinar | £110+VAT | £100+VAT | Book |
| Thursday 15 January 2026 | Half day 1:30pm – 4:30pm | Webinar | £110+VAT | £100+VAT | Book |
| Wednesday 04 March 2026 | Half day 9:30am – 12:30pm | Webinar | £110+VAT | £100+VAT | Book |
| Thursday 30 April 2026 | Half day 1:30pm – 4:30pm | Webinar | £110+VAT | £100+VAT | Book |
| Thursday 18 June 2026 | Half day 9:30am – 12:30pm | Webinar | £110+VAT | £100+VAT | Book |
What this course covers
Face to face and webinar training covers implementing boundaries in general, including foundation strategies to stay in ‘the zone’.
You'll learn about implementing boundaries in key areas, including:
transactions, including gifts and compliments
physical contact
in writing and online
good practice with clients, service users, tenants and customers
Face to face training also covers active practice around testing boundaries.
What you'll learn
At the end of this training, you'll be able to:
understand what boundaries are and why we need them
use strategies for working in 'the zone'
identify at least five warning signs and situations that increase the risk of compromised boundaries
implement ways of beginning and ending relationships within clear boundaries
use good practice to manage boundaries within five key areas
Who this training is for
You don’t need any knowledge of housing or homelessness for this course.
You might be in a role where you deliver housing or support services to the public or manage those who do.
Continuing Professional Development
Gain points towards your professional development from the CPD Certification Service with Shelter training and events.
