Emotional labour and resilience
Develop your understanding of emotional labour and how to build resilience personally and professionally.
Course summary
This course covers the concept of emotional labour and its effects, the six key characteristics of resilience and communication skills to support resilience in the workplace.
You’ll learn how emotional labour is relevant and strategies to strengthen your resilience.
Course information
Level: Introductory (Level 3)
Live webinar
- Available for: Groups
- Duration: Half day
- Cost: £105+VAT | £95+VAT
- CPD points: 3
Face to face training
- Available for: Groups
- Duration: One day
- Cost: £180+VAT | £160+VAT
- CPD points: 6
Group bookings
You can book this course for groups of five or more people.
Contact us about group bookingsWhat this course covers
Face to face and webinar training includes:
what emotional labour, the different types, and its hidden stress
empowering communication skills with clients
reframing and positive self-talk
reflective practice and how we learn from it
critical reflection
an introduction to mindfulness and looking after yourself
What you'll learn
At the end of this training, you'll be able to:
describe the concept of emotional labour and consider the relevance of this to your role
use reflective practice to manage your own emotional well-being
consider ways to support resilience in yourself and others
identify support services available
Who this training is for
Staff, and their managers, who deliver housing or support services to the public in any setting.
Perhaps you’re a homeless services worker, night shelter staff, hostel worker, YMCA worker, day centre worker, rolling shelter worker or floating support service staff.
Continuing Professional Development
Gain points towards your professional development from the CPD Certification Service with Shelter training and events.
