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England

Maximising your negotiation and influencing skills

Develop your negotiation skills to deal with difficult situations and positively influence outcomes for service users.

Course summary

This course covers research on the psychology of negotiation and provides delegates with strategies to achieve positive outcomes in different situations.

You’ll learn how to manage a successful negotiation and deal with difficult situations.

Course information

Level: Introductory (Level 3)

Live webinar

  • Available for: Individuals, groups
  • Duration: Two hours
  • CPD points: 2

Face to face training

  • Available for: Groups
  • Duration: One day
  • CPD points: 6

Individual bookings

DateDuration and timeDelivery and locationCost
Eligibility and discounts
Book
Booking guidance
Tuesday 04 February 2025Two hours 2pm – 4pmWebinar£95+VAT | £80+VATBook
Wednesday 04 June 2025Two hours 10am – 12pmWebinar£95+VAT | £80+VATBook

Group bookings

You can book this course for groups.

Contact us about group bookings

What this course covers

Face to face and webinar training includes:

  • a model for planning and structuring a negotiation

  • the importance of verbal and non-verbal communication

  • barriers when negotiating

  • workable solutions for dealing with a range of housing issues using objective criteria

  • good practice relating to recording behaviour agreements

What you'll learn

At the end of this training, you'll be able to:

  • follow the five stages of the negotiation process

  • understand the principles of a successful negotiation

  • use the six principles of the ‘psychology of influence’ to achieve a successful negotiation

  • deal with difficult situations, specifically objections and anger

  • successfully begin and end a negotiation and record it

Who this training is for

You don’t need any knowledge of housing or homelessness for this course.

You might be someone who needs to communicate or negotiate as part of your role and be looking to achieve better results.

Continuing Professional Development

Gain points towards your professional development from the CPD Certification Service with Shelter training and events.

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