Maximising your negotiation and influencing skills
Develop your negotiation skills to deal with difficult situations and positively influence outcomes for service users.
Course summary
This course covers research on the psychology of negotiation and provides delegates with strategies to achieve positive outcomes in different situations.
You’ll learn how to manage a successful negotiation and deal with difficult situations.
Course information
Level: Introductory (Level 3)
Face to face training
- Available for: Groups
- Duration: One day
- CPD points: 6
Live webinar
- Available for: Individuals, groups
- Duration: Two hours
- CPD points: 2
Individual bookings
| Date | Duration and time | Delivery and location | Cost Eligibility and discounts | Book Booking guidance |
| Tuesday 04 February 2025 | Two hours 2pm – 4pm | Webinar | £100+VAT | £85+VAT | Book |
| Wednesday 04 June 2025 | Two hours 10am – 12pm | Webinar | £100+VAT | £85+VAT | Book |
What this course covers
Face to face and webinar training includes:
a model for planning and structuring a negotiation
the importance of verbal and non-verbal communication
barriers when negotiating
workable solutions for dealing with a range of housing issues using objective criteria
good practice relating to recording behaviour agreements
What you'll learn
At the end of this training, you'll be able to:
follow the five stages of the negotiation process
understand the principles of a successful negotiation
use the six principles of the ‘psychology of influence’ to achieve a successful negotiation
deal with difficult situations, specifically objections and anger
successfully begin and end a negotiation and record it
Who this training is for
You don’t need any knowledge of housing or homelessness for this course.
You might be someone who needs to communicate or negotiate as part of your role and be looking to achieve better results.
Continuing Professional Development
Gain points towards your professional development from the CPD Certification Service with Shelter training and events.
