Maximising your negotiation and influencing skills

Develop your negotiation skills to positively influence outcomes for service users.

Course summary

This course covers research on the psychology of negotiation and provides delegates with strategies to achieve positive outcomes in different situations.

You’ll learn how to manage a successful negotiation and deal with difficult situations.

Course information

Level: Introductory (Level 3)

Live webinar

Available for: Individuals, groups
Duration: Two hours
Cost: £95+VAT | £80+VAT
CPD points: 2

Face to face training

Available for: Individuals, groups
Duration: One day
Cost: £180+VAT | £160+VAT
CPD points: 6

Individual bookings

Date	Duration and time	Delivery and location	Cost Eligibility and discounts	Book Booking guidance
Wednesday 19 June 2024	Two hours 10am – 12pm	Webinar	£95+VAT \| £80+VAT	Book
Wednesday 02 October 2024	Two hours 2pm – 4pm	Webinar	£95+VAT \| £80+VAT	Book

Group bookings

You can book this course for groups of five or more people.

What this course covers

Face to face and webinar training includes:

a model for planning and structuring a negotiation
the importance of verbal and non-verbal communication
barriers when negotiating
workable solutions for dealing with a range of housing issues using objective criteria
good practice relating to recording behaviour agreements

What you'll learn

At the end of this training, you'll be able to:

follow the five stages of the negotiation process
understand the principles of a successful negotiation
use the six principles of the ‘psychology of influence’ to achieve a successful negotiation
deal with difficult situations, specifically objections and anger
successfully begin and end a negotiation and record it

Who this training is for

Anyone who wants to get better results from their communications and negotiations with others.

Continuing Professional Development

Gain points towards your professional development from the CPD Certification Service with Shelter training and events.