Introduction to mediation skills

Learn to support individuals to address personal difficulties and develop more harmonious future relationships.

Course summary

This course provides a foundational overview of mediation skills. It explores what mediation is and how mediation skills can be applied.

You’ll learn how to support clients to rebuild relationships where conflict has occurred, and learn strategies based on counselling approaches to reduce further conflict.

Course information

Level: Introductory (Level 3)

Live webinar

Available for: Groups
Duration: Half day
Cost: £105+VAT | £95+VAT
CPD points: 3

Face to face training

Available for: Groups
Duration: One day
Cost: £180+VAT | £160+VAT
CPD points: Pending

Group bookings

You can book this course for groups of five or more people.

What this course covers

Face to face and webinar training includes:

what is meant by conflict and mediation
when mediation is used
the role of a mediator and the benefits of mediation
confidentiality
preparing for mediation
effective communication and having focused conversations
possible outcomes

What you'll learn

At the end of this training, you'll be able to:

explain what is meant by the term mediation
describe how the skills of mediation can be applied
use communication, listening, and questioning skills to facilitate participants in stating their case
identify elements of good practice in mediation that support participants to move towards a resolution
evaluate your own skills and further development through self-assessment and action planning

Who this training is for

Perhaps you’re a manager, supervisor, HR staff, housing or hostel staff, youth worker or anyone involved in conflict or dispute resolution.

Continuing Professional Development

Gain points towards your professional development from the CPD Certification Service with Shelter training and events.