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England

Introduction to mediation skills

Learn to support clients address personal difficulties and develop more harmonious future relationships.

Course summary

This course provides a foundational overview of mediation skills. It explores what mediation is and how mediation skills can be put into practice.

You’ll learn how to support clients to rebuild relationships where conflict has occurred, and learn strategies based on counselling approaches to reduce further conflict.

Course information

Level: Introductory (Level 3)

Live webinar

  • Available for: Groups
  • Duration: Half day
  • CPD points: 3

Face to face training

  • Available for: Groups
  • Duration: One day
  • CPD points: Pending

Group bookings

You can book this course for groups.

Contact us about group bookings

What this course covers

Face to face and webinar training includes:

  • what is meant by conflict and mediation

  • when mediation is used

  • the role of a mediator and the benefits of mediation

  • confidentiality

  • preparing for mediation

  • effective communication and having focused conversations

  • possible outcomes

What you'll learn

At the end of this training, you'll be able to:

  • explain what is meant by the term mediation and how mediation can be used

  • use communication, listening, and questioning skills to facilitate participants in stating their case

  • identify elements of good practice in mediation that support participants to move towards a resolution

  • evaluate your own skills and further development through self-assessment and action planning

Who this training is for

You might be a manager, supervisor, work in housing or homelessness or another role involved in conflict or dispute resolution.

Continuing Professional Development

Gain points towards your professional development from the CPD Certification Service with Shelter training and events.

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