Introduction to mediation skills
Learn to support clients address personal difficulties and develop more harmonious future relationships.
Course summary
This course provides a foundational overview of mediation skills. It explores what mediation is and how mediation skills can be put into practice.
You’ll learn how to support clients to rebuild relationships where conflict has occurred, and learn strategies based on counselling approaches to reduce further conflict.
Course information
Level: Introductory (Level 3)
Live webinar
- Available for: Groups
- Duration: Half day
- CPD points: 3
Face to face training
- Available for: Groups
- Duration: One day
- CPD points: 6
What this course covers
Face to face and webinar training includes:
what is meant by conflict and mediation
when mediation is used
the role of a mediator and the benefits of mediation
confidentiality
preparing for mediation
effective communication and having focused conversations
possible outcomes
What you'll learn
At the end of this training, you'll be able to:
explain what is meant by the term mediation and how mediation can be used
use communication, listening, and questioning skills to facilitate participants in stating their case
identify elements of good practice in mediation that support participants to move towards a resolution
evaluate your own skills and further development through self-assessment and action planning
Who this training is for
You might be a manager, supervisor, work in housing or homelessness or another role involved in conflict or dispute resolution.
Continuing Professional Development
Gain points towards your professional development from the CPD Certification Service with Shelter training and events.
