Assertiveness
Learn to stay assertive when faced with challenges to have more impact in the workplace.
Course summary
This course will provide staff with the skills needed to confidently ask for what they want and disagree with others all while staying assertive.
You’ll learn practical strategies to increase the effectiveness of working relationships by becoming more assertive.
Course information
Level: Introductory (Level 3)
Live webinar
- Available for: Individuals, groups
- Duration: Half day
- Cost: £105+VAT | £95+VAT
- CPD points: Pending
Face to face training
- Available for: Individuals, groups
- Duration: One day
- Cost: £180+VAT | £160+VAT
- CPD points: Pending
Individual bookings
| Date | Duration and time | Delivery and location | Cost Eligibility and discounts | Book Booking guidance |
| Thursday 13 June 2024 | Half day 9:30am – 12:30pm | Webinar | £105+VAT | £95+VAT | Book |
| Thursday 14 November 2024 | Half day 9:30am – 12:30pm | Webinar | £105+VAT | £95+VAT | Book |
Group bookings
You can book this course for groups of five or more people.
Contact us about group bookingsWhat this course covers
Face to face and webinar training includes:
the four actions of assertive behaviour
body language, tone and words when making requests and disagreeing
three techniques to say ‘no’
five techniques to be assertive when it’s challenging
What you'll learn
At the end of this training, you'll be able to:
define assertiveness
recognise non-assertive behaviours
implement practical strategies to move away from non-assertive behaviours and toward more consistent assertiveness
Who this training is for
Anyone seeking to behave more assertively in the workplace.
Continuing Professional Development
Gain points towards your professional development from the CPD Certification Service with Shelter training and events.
