Assertiveness
Learn to stay assertive when faced with challenges in the workplace.
Course summary
This course will provide staff with the skills needed to confidently ask for what they want and disagree with others while staying assertive.
You’ll learn practical strategies to increase the effectiveness of working relationships by becoming more assertive.
Course information
Level: Introductory (Level 3)
Face to face training
- Available for: Groups
- Duration: One day
- CPD points: Pending
Live webinar
- Available for: Individuals, groups
- Duration: Half day
- CPD points: Pending
Individual bookings
| Date | Duration and time | Delivery and location | Cost Eligibility and discounts | Book Booking guidance |
| Tuesday 18 March 2025 | Half day 9:30am – 12:30pm | Webinar | £110+VAT | £100+VAT | Book |
What this course covers
Face to face and webinar training includes:
the four actions of assertive behaviour
body language, tone and words when making requests and disagreeing
three techniques to say ‘no’
five techniques to be assertive when it’s challenging
What you'll learn
At the end of this training, you'll be able to:
define assertiveness
recognise non-assertive behaviours
implement practical strategies to move away from non-assertive behaviours and toward more consistent assertiveness
Who this training is for
You might work in a role where you need to negotiate or deal with difficult situations, and you're looking to become more assertive.
Continuing Professional Development
Gain points towards your professional development from the CPD Certification Service with Shelter training and events.
