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Pay and benefits at Shelter

As well as competitive basic pay, we offer employees a range of benefits – from generous annual leave and pension entitlements, to discounts at more than 2,000 different retailers.


We offer all employees a competitive basic salary. For employees based in and around London, we also pay a regional allowance.

We are accredited as a Living Wage employer. The Living Wage is an hourly rate set independently and updated annually. It is is calculated according to the basic cost of living using the 'Minimum Income Standard' for the UK. Decisions about what to include in this standard are set by the public; it is a social consensus about what people need to make ends meet. For more information on the Living Wage and being a Living Wage employer, please visit the Living Wage Foundation website.

Annual leave

Our employees receive up to 30 days' annual leave, and eight bank holidays per annum (pro-rata for part-time staff and those joining part-way through the year).

Planning for the future


We will make a generous pension contribution if you contribute a minimum of 2% of your salary. Eligible staff are auto-enrolled in the pension scheme after three months of employment.

Life assurance

If you die while employed by us, a nominated member of your family will receive two times your annual salary.

Occupational sick pay

We offer occupational sick pay), where you may receive a maximum of up to 24 weeks full pay and 24 weeks half pay after four years of service.

Other benefits for Shelter staff

Discount benefits

We’ll give you access to a range of discounts at over 2,000 retailers – including all the major high street shops and supermarkets.

Cycle hire scheme

Employees can hire bikes through a salary sacrifice scheme, which saves tax and national insurance on the cost of the bike.

Season ticket loans

We offer interest-free travel loans to cover the cost of rail, car parking space, bus or tube travel to work. You can borrow up to the value of your monthly take-home pay (up to £500 during your probation) and pay it back in monthly instalments, over a period of 12 months.

Tenancy deposit loans

We also offer an interest-free loan to cover the cost of your tenancy deposit. You can borrow up to the value of your monthly take-home pay (up to £500 during your probation) and pay it back in monthly instalments, over a period of 12 months. The loan is taken from your salary before tax and National Insurance deductions, so you save money.

Employee assistance programme

You can get free, confidential advice and services, including telephone counselling for health and well-being issues – from managing debt or moving home, to giving up smoking. It's open 24/7, 365 days a year for you and your family.

Other types of leave

Maternity/adoption leave

Statutory maternity/adoption pay, allowances and leave are available for people with under one year of service. After a year, we provide staff with generous enhanced occupational allowances.

Co-parental leave

We offer up to 20 days of paid leave (pro-rata for part-time staff).

Carers’ leave

We also offer up to five days paid leave per year for the care of sick dependents.


These terms and conditions will only apply to employees of Shelter and may vary depending on length of service. These terms and conditions will not apply to independent contractors, volunteers or employees of other organisations who are carrying out short-term work for Shelter.

Living Wage Employer logo, signifying that Shelter is a Living Wage Employer