Meet the trainers

Our trainers are leading experts in housing, homelessness, benefits, social welfare and personal development.

Barbara Alexander

Barbara Alexander is an experienced welfare rights and money adviser with over 20 years’ experience. Barbara presently works for the Money Advice Unit at Hertfordshire County Council as a trainer and case worker, and has also worked in the voluntary sector. She has a particular interest in benefits relating to victims of domestic violence.

Barbara is also a freelance trainer in benefits and debt; providing training mainly for Shelter, Child Poverty Action Group (CPAG) and Southwest Advice Training but also for voluntary, statutory and charitable organisations.

Beverley Graham

Beverley Graham is a freelance trainer specialising in housing benefits and Council Tax support, from introductory to complex topics such as persons from abroad. She trains in Universal Credit, personal budgeting support, discretionary housing payments (DHPs), and other welfare benefits. She has over 30 years’ experience which includes working in local authorities, Department for Work and Pensions (DWP), NHS and private sector; in various roles including training, case work and management. Beverley is a qualified trainer with the Chartered Institute of Personnel and Development (CIPD); and holds a professional housing benefit qualification with Institute of Revenues Rating & Valuation (IRRV). She is also a professionally qualified investigator in both welfare benefits and NHS.

Beverley excels in engaging delegates in an interactive way, to ease understanding of sometimes complex areas of legislation.

Carol Huggins

Carol Huggins is a qualified PTTLS trainer specialising in welfare benefits and financial inclusion since 2008. She started as a volunteer for Citizens Advice over 20 years ago. Her work has involved representing clients at First Tier Tribunal. She has published numerous articles and booklets on welfare benefits. She is an experienced manager and a strong advocate to reduce poverty and increase financial resilience. Her work involves creating new and bespoke training courses to deliver in-house for organisations across the voluntary sector. Carol currently works as a Freelance Trainer for Advice UK and Parli-Training.

She is also studying for a BSc in Community Development and Public Policy. Carol is also a qualified Counsellor.

Catherine Orr Deas

Catherine Orr Deas has worked in the domestic violence field for over 20 years in a variety of different frontline, training and consultancy capacities. Catherine’s work experience includes a decade of working for Women’s Aid refuges, specialist telephone helplines and counselling services.

Chris Morris

Chris Morris started his housing advice career in 1982 within citizens advice, eventually managing a West London CAB. He then qualified as a solicitor in 1996 and worked in private practice between 1994-2002, specialising in housing and working on several significant Court of Appeal cases. He then spent some time working for Oxford Housing Rights Centre before joining Shelter’s London legal team in 2004. Whilst at Shelter Chris became a managing solicitor and then deputy head of legal services. He led Shelter’s recent Supreme Court interventions in ‘Hotak’ (2015) and ‘McDonald’ (2016), before moving to the government legal department carrying out public law litigation.

Chris has wide experience of possession proceedings, homelessness and judicial review. He has trained many of Shelter’s intermediate and advanced housing law and homelessness courses, as well as delivering for the HLPA and to NHAS trainers. He is now a Shelter freelance trainer and lectures and teaches the housing law module to undergraduates at Westminster University.

Clare Lucas

Clare has been a trainer for almost twenty years with a background in frontline work with young homeless people. She now specialises in adult safeguarding, professional boundaries and lone working and works across England and Wales devising and delivering courses for a range of organisations including Local Authorities (both Housing and Social Care), Housing Associations, voluntary and independent providers. Feedback regularly describes her courses as engaging, fun and relevant and she is committed to ensuring all participants leave the training with a clear understanding of the law and what this means for them on a day to day basis as well as having enjoyed the session and had a chance to reflect on and improve current practice.

Danny Murphy

Danny Murphy has worked as a specialist benefit and money adviser for over 20 years, providing casework and tribunal representation whilst working with Advice Centres, Local Authorities, Citizens Advice Bureaux and Housing Associations. As well as managing his own caseload of clients, he currently manages a team of Financial Inclusion and Welfare Rights officers dealing with the challenges of welfare reform for a Housing Association.

Danny has been writing and delivering training courses to support those working with clients facing benefit and debt problems since 2007. These have been for a variety of audiences including both beginners and experienced advisers.

Daphne Hall

Daphne Hall has worked in welfare rights for about over 25 years for a number of organisations including Citizens Advice, a psychiatric hospital, and local authority. She currently works for Rightsnet as an editor writing news stories and case law summaries in social welfare law, and moderating the discussion forum.

She has worked as a freelance trainer and writer on welfare rights for many years. She is currently an author for both the CPAG Welfare Benefits and Tax Credits Handbook and Disability Alliance’s Disability Rights Handbook and has written several welfare rights guides for Disability Alliance. She is also the representative for the south-west of England on the National Association of Welfare Rights Advisers (NAWRA), and represents NAWRA and Rightsnet in national liaison groups with the DWP.

David Stickland

David Stickland has been a trainer for us since 2003. He has extensive experience as a Citizens Advice and local authority benefits caseworker.

David now combines training with working in frontline advice. He is the lead trainer at the Benefits Training Company and works as an adviser on a busy telephone advice service in London.

Before becoming a benefits adviser, David worked abroad as an English language teacher where he developed an interactive training style that is engaging, informative and enjoyable. He runs our housing benefit and welfare benefits courses.

Debbie Witton

Debbie Witton has worked in the field of welfare rights for over 20 years and has extensive experience of delivering benefits training across the local authority, housing, health and voluntary sectors. For eight years she was a contributor to the Disability Rights Handbook.

Qualified as an adult education teacher, Debbie has developed an expertise in making complex social security law accessible, relevant and even enjoyable. Debbie currently manages a welfare rights service in Salford and is leading on welfare reform training across the City.

Deborah Winterbourne

Deborah Winterbourne LLB, LLM, BSc, MA, MSc has run hundreds of domestic violence courses for us over the last decade and more. She is an expert in legal remedies for victims of domestic violence and her trainings cover a diverse range of issues such as housing, homelessness, injunctions, property rights, forced marriage, trafficking, children law, criminal law, female genital mutilation (FGM)

Deborah qualified as a solicitor in 1991 and has a Masters degree in public international law. She has worked in private practice as a solicitor, and for national and international organisations covering a wide range of laws. She is also a qualified psychotherapist.

Donna Sheldon

With over 20 years’ experience within the social care sector, Donna Sheldon has developed a wealth of experience about services, legislation, good practice and research. She has a genuine commitment to supporting positive outcomes for children, families, vulnerable adults and communities. Donna is involved in a number of national projects to disseminate good practice to local authorities and bring them and social care providers together to share resources and understand different approaches.

Donna delivers training and consultancy to housing associations, local authorities and charities to support areas of safeguarding, homelessness, welfare reform, financial capability, the Care Act 2014, conflict resolution and lone working with vulnerable tenants and children.

Elaine Colomberg

Elaine Colomberg has been one of our trainers since 1999. As a trainer and qualified teacher, Elaine has taught at colleges around Sussex and is a visiting lecturer at the University of Brighton. She currently works in a training management role for Mind.

She has over 25 years’ experience managing and delivering mental health related services in Manchester, London and Brighton, and uses her experience as a registered psychiatric nurse and an approved Mental Health First Aid (MHFA) instructor to deliver quality mental health courses. Her recent training partners have included Age UK, YMCA, Brighton and Hove Council, and Citizens Advice Bureau. Elaine can offer bespoke, accredited and stand-alone programmes on mental health and stigma, personality disorders, mental health in the workplace and self-harm.

Elaine also delivers learning events on inclusion and supports her equality and diversity training with a Masters’ degree in gender, society and culture.

She is a skilled group work facilitator with extensive experience in setting up and running focus group events. She encourages skills sharing and reflective practice to improve participants’ learning outcomes and includes group work and discussion to stimulate ideas.

Frances Burton

One of our trainers since 2001, Frances Burton has been a freelance trainer and management consultant in the voluntary sector since 1987 and is an associate member of the Chartered Institute of Personnel and Development and the Institute of Leadership and Management.

She is also an associate trainer of the National Association of Citizens Advice Bureau and Age Concern, and is a member of the Management Development Network.

Frances has extensive experience of working in the public and voluntary sector, including the NHS, the Probation Service and the Citizens Advice Bureau and has senior management experience. Her specialisms are management skills, skills with people and facilitation skills.

Gary Willock

Gary Willock has a broad knowledge of housing law and has been practicing in this area for the over 10 years. His housing practice includes homelessness, public law and human rights defences, along with defences involving disability discrimination issues under the Equality Act 2010. In the context of housing cases, Gary also has experience of community care law – including assessments under section 47 of the National Health Service and Community Care Act 1990 and accommodation under section 21 of the National Assistance Act 1948 – as well cases where defendants are protected parties.

Before being called to the Bar, Gary was a partner at a niche housing law firm and therefore has the benefit of practical litigation experience. He regularly delivers practical based training to solicitors and housing advisers.

Guy Wardle

Guy Wardle is a full time independent consultant and trainer who has delivered training for us since 2000. He has worked in the field of housing and homelessness for over 25 years, and has worked as a freelance trainer and consultant for fifteen years.

Initially Guy worked in hostels for single homeless people, and then in housing advice for nine years. Guy has previously been a director of two small charities assisting single homeless people and was a member of the steering committee of the West Midlands Housing Law Group.

Guy runs many of our courses, including the more advanced housing and homelessness topics. Much of his consultancy work is around the delivery of local authority housing options services – advising on homelessness reviews – and the management of supported housing projects, including assisting in drafting policies, procedures and tenancy and license agreements.

Harinder Birring

Harinder Birring is responsible for developing and managing our services for housing professionals. She has an extensive legal background and over 10 years’ experience in the housing sector, with a successful record of work in front line advice and support services. Harinder has played a lead role on projects for a range of our services, providing expertise on delivery, performance management, and service improvement. In the last five years she has delivered consultancy support to voluntary agencies, and to housing options and homelessness services within local authorities, designing tools, frameworks and business improvement models with a focus on customer services and quality assurance.

Harinder’s specialisms include service and product development (consultancy, training, conferences and seminars) customer care, service improvement, performance management, quality assurance, managing strategic relationships and partnerships, housing/homeless strategy, project management, public sector housing/homelessness services, equality and diversity, staff management, and devising procedures and protocols.

Ian Dunn

Ian Dunn has worked for us as a trainer and consultant since 2004. He has been working and training in housing law for 14 years. As well as lecturing in social welfare law at the University of Westminster, he has many years’ experience working with housing associations and local authorities providing tailored courses.

Ian excels at conveying complex information in an easy to understand way and adapting to the knowledge and experience of the group. Ian encourages interaction and questions from participants and has a warm, approachable manner.

Jana Elles

Jana Elles has worked as a welfare rights adviser for over 20 years, advising via housing associations as well as national and local voluntary organisations. She is currently a freelance trainer and a welfare rights specialist for Citizens Advice.

Jana has legal training and a thorough knowledge of social security law. Her ongoing advice work in a local advice centre, as well as nationally, means her experience of how the benefits system actually works on the ground – as well as her legal knowledge of what should happen – is up to date and her training style is accessible and clear.

Janet Hope

Janet Hope is a freelance business consultant, trainer and coach. She works to try to help people make the most and the best of themselves. To enable people to find healthy ways to reflect upon and improve their behaviours and attitudes, particularly at work, Janet has written an e-book on self-development. As a former investigator she has produced a fraud prevention guide in e-book format. A background in teaching, central and local government and the private sector enable her to engage with many different client groups.

Jeff Brown

Jeff Brown has over 30 years’ experience in the field of money advice, having worked for Citizens Advice, National Debtline, a bank and a mortgage lender. Jeff is now a successful freelance trainer and consultant in money, debt and advice to the not for profit sector and credit industry. He has delivered training for the Council of Mortgage Lenders (CML), Building Societies Association (BSA) and in-house training to over a dozen mortgage lenders.

Jeff also provides a free-to-client money advice service to a number of occupational benevolent funds, including the Royal Medical Benevolent Fund and The Cameron Fund

Jeff is an approved tutor for the Money Advice Trust and the Institute of Money Advisers and also trains for Child Poverty Action Group. Jeff holds the Certificate of Money Advice Practice; MIMA (Cert).

John Gallagher

John Gallagher is Principal Solicitor with our Legal team and has specialised in housing law for 25 years.

John has worked in private practice in Liverpool, at Nottingham Law Centre and the London Housing Aid Centre, which subsequently became part of Shelter.

John is an executive member of the Housing Law Practitioners’ Association. He has trained extensively for Shelter and the Legal Action Group, and is a co-author of the book ‘Defending Possession Proceedings’.

John Macklin

John Macklin has been a trainer with us since 1989. He has worked in the housing and homelessness sector for 25 years, including 10 years at Shelter as an adviser and manager. During this time John worked with local authorities and voluntary sector agencies in developing a range of young single homelessness projects and expanding access to advice.

John is also a qualified social worker and, prior to working for us, he has also worked for social services within the fields of childcare, community care and mental health. The experience of having worked in both the statutory and advice sectors informs his training in the fields of young people, homelessness, community care and mental health.

Kate Newbould

Kate Newbould has been working in housing law since 2004 and qualified as a solicitor in 2007. She has worked in all areas of housing law but has specialised in complex litigation, including bringing and defending possession proceedings, complex security of tenure cases, homelessness and anti-social behaviour.

Kate has worked in private practice, specialising in publically funded work representing tenants in all areas of housing law. She has also participated in the duty possession scheme, representing tenants at court facing possession proceedings. She has worked for a large, national housing association bringing proceedings on their behalf and providing early pre-litigation advice, and as a housing lawyer for a local authority. Kate also has experience in domestic violence, having worked in family law whilst qualifying as a solicitor.

Kate has considerable experience training staff at all levels for in-house organisations, and has been a Shelter trainer since 2014.

Liz Patterson

Liz Patterson started her training career and training/coaching business in 1996. She now delivers over 40 soft-skill training workshops and is passionate about delivering subjects that can make a difference within an organisation.

Having worked in many sectors, including local government, housing organisations, financial and charity, Liz has extensive experience in all aspects of the training cycle, from consultancy, design, delivery and evaluation.

Liz has run a vast amount of training workshops on various topics including: interview skills, conflict resolution, coaching, dealing with difficult customers, customer care, equality & diversity, management, mediation, presentation skills, stress management, team building, telephone skills.

Louella Crisfield

Louella Crisfield has been a freelance trainer for us since 2004. She currently works as a housing caseworker at Miles & Partners LLP in East London. Prior to that she worked for an East London Law Centre as a housing caseworker for 15 years and for Mind as a housing and welfare rights adviser for two years. Lou has over 20 years’ experience in the field of housing law.

Lou has a particular interest in homelessness, security of tenure, housing for young people and housing or public law remedies for people without recourse to public funds. She has produced a wide range of training materials and presented courses to all levels of delegates in her work with Shelter and her work in the Law Centre and currently at Miles & Partners.

Martha Lawton

Martha Lawton is a qualified trainer with over twelve years’ experience of supporting vulnerable people with their finances at both frontline and strategic levels. She began her career as a life assurance specialist adviser at LifeSearch, before moving into the charity sector. She has facilitated hundreds of financial capability workshops for vulnerable people, and staff at organisations supporting them. Learners have included people with addictions, mental health problems, and serious illnesses, as well as homeless people, prisoners and young people. She describes this process as being like conducting thousands of hours of focus groups on financial exclusion.

Martha has worked for organisations including Toynbee Hall, Clarion Housing Group and Macmillan Cancer Support. Most recently she has been working as a consultant for the Money Advice Trust, helping creditors better support their customers in vulnerable circumstances. Martha is especially interested in creating interactive learning experiences that help bring abstract or technical ideas to life and make them memorable and useful in practice.

Mark Willis

Mark commenced delivering skills and professional development courses for Shelter in 2007 and has a wealth of training design and delivery experience, spanning over 25 years, both within the Public and Private sector. A qualified learning and development consultant holding the Certificate in Training Practice (CITP) and Trainer Assessment Programme (TAP) qualifications, Mark utilises industry best practice in his design and delivery for Shelter clients. He is an Associate of the Chartered Institute of Personnel and Development.

Mark is a passionate and enthusiastic trainer and facilitator who uses interactive training and facilitation activities to ensure learners participate and engage in their learning experience. Mark utilises TAP methodology principles ensuring a blended approach to delivery that puts the learner at the heart of each workshop he delivers.

Michael Chambers

Michael Chambers is a welfare rights and money advice trainer with 25 years’ experience. He delivers training for LASA, Citizens Advice Bureaux, Sitra, local authorities and many other voluntary, statutory and charitable sector organisations.

He is a team manager at Hertfordshire County Council’s Money Advice Unit, where he has worked since 1992. Michael manages the Unit’s training programme, which delivers benefits and money advice training to council staff and the private and voluntary sector in Hertfordshire.

Nancy Witham

Nancy Witham has over 30 years’ experience in the social housing sector, working as a manager in many different frontline teams. These include Neighbourhood, Supported Housing, and Income.

She also has several years’ experience as a learning and development trainer for one of the UK’s largest housing associations. She delivers training to operational staff in Repairs and Maintenance, Housing Management, Property Construction, Repairs Diagnosis, Neighbourhood, and Customer Service. Nancy has an engaging and interactive training style.

Pamela Fitzpatrick

Pamela Fitzpatrick is Director of Harrow Law Centre and a member of the Social Security Advisory Committee. While working for the Child Poverty Action Group as a Welfare Rights Adviser Pamela has trained a wide range of welfare benefits courses and co-authored publications such as the National Welfare Benefits Handbook and Migration and Social Security Law. She is also a trustee of Harrow Women’s Centre.

Patrick Whelan

Patrick Whelan has been a trainer for us since 2000. He has worked in the not-for-profit sector for many years as well as for a local authority. Patrick trains extensively in housing law, homelessness, and many more housing related subjects.

Rachel Gillett

Rachel Gillett has worked in the voluntary and community sector since 1990 and now works as a freelance trainer and consultant. Her specialisms are people skills, management skills and improving communication.

Rachel works with a wide range of organisations including Citizens Advice, Advice UK, Turn2us, National Children’s Bureau, local authorities and many other smaller charities. Although based in the Leeds area, Rachel is happy to travel. Her previous work experiences includes roles as a family support and advice worker, manager and training management consultant. Rachel is also a member of the Education and Training Foundation.

Richard Stanier

Richard Stanier has over 30 years’ experience in housing benefits, having started his career in local government in 1984. Having attained the Full Professional Qualification of the Institute of Revenues Rating and Valuation, Richard has practiced as a consultant and trainer since 2003.

Whilst specialising in complex housing benefit and Universal Credit legislation in areas such as ‘persons from abroad’ and ‘exempt and supported accommodation’, Richard also has extensive experience in delivering introductory courses on housing benefit, the Council Tax Reduction Scheme, Universal Credit and welfare benefits generally.

As a consultant Richard has undertaken work involving Customer Service Excellence, performance management, business process re-engineering, management development, appeals, over-payments and stakeholder engagement.

Rita Parmar

Rita Parmar has run advanced housing law courses for Shelter Training since 2000. She has specialised in housing law since 1996.

Rita worked in our Legal team from 1999 to 2016 as a solicitor and managing solicitor where her caseload included Court of Appeal cases, emergency judicial review applications for homelessness, possession actions and urgent injunctions for unlawful evictions and disrepair. She also had a six month attachment to Haringey Women’s Forum giving housing law assistance to women fleeing domestic violence.

Additionally, Rita has taught housing law to undergraduates on the LLB course and to graduates on the Masters course in legal advice at London Metropolitan University. Her experience in running housing cases led to her co-authoring ‘Court Procedures and Housing Cases: A Practitioner’s Guide’.

Rob Hammond

Rob Hammond has been a trainer for us since 2006 and has experience of working with not for profit, Local Authority, and corporate staff at all levels up to director as well as service users for various charities.

Qualified in delivering leadership and management programmes, Rob is also trained in psychometric profiling and is licensed and accredited to use MiRo Behavioural Modes and Strengthscope, both of which maximise individual and team potential.

Rob has an honours degree in Psychology and a PG Dip in Integrative Counselling. Also trained as a coach, he combines these approaches as a personal consultant and practices as an integrative coach-therapist. He is registered as a member of the British Association for Counselling and Psychotherapy (BACP).

Rob’s work has a strong emphasis on personal development and engagement and receives consistently high feedback from delegates.

Roni Marsh

Roni Marsh has been a freelance trainer since March 2009. She has written training materials on different areas of debt and benefits including financial capability.

Roni has delivered courses for a wide range of participants including foodbanks, Citizens Advice Bureaux, solicitors, law students and housing association staff. She is a MIMA Cert registered debt adviser and Debt Relief Order Intermediary, running a team of staff and volunteers advising in debt and benefits. She was shortlisted for Money Adviser of the Year at the Institute of Money Advisers (IMA) awards in 2017.

Ruth Webster

Ruth Webster has been a trainer for us since 2000. As well as working as a freelance trainer, she also currently holds a position as head of organisational development for one of the UK's largest arthritis charities. Before this Ruth held a role as head of talent with a major UK children's charity, and before that spent 13 years leading the Learning and Development team for one of the largest housing associations in England.

Ruth believes that good managers are the key to engaged and motivated employees, and that managers need development opportunities that are holistic, relevant, effective and fun. She has developed and delivered a number of successful in-house management development programmes, which included action-learning sets, mentoring and project work as well as classroom based activity.

Ruth is a trained and experienced coach and mentor and is a licensed Myers Briggs Type Indicator practitioner. She also has expertise in team and personal development, and managing through change. Ruth trains a wide variety of skills and management courses for us.

Sarah Batty

Sarah Batty has extensive experience of welfare rights advice, having started as a volunteer adviser in Liverpool Citizens Advice Bureau and then spending 13 years in a local authority welfare rights teams. She was previously the welfare rights manager and a policy lead for financial inclusion and child poverty at Middlesbrough Council, but in 2012 returned to a front line advice role in social housing; analysing welfare reforms and helping tenants and staff to deal with the impact.

Sarah specialises in training front line staff on welfare benefits, and in particular has closely followed the implementation of Universal Credit.  Sarah's research, completed in 2017 for an MA in Social Policy at the University of York, highlights the impacts of welfare reforms and has led to the publication of several blogs.

Shane Galvin

Shane Galvin has wide-ranging experience within the advice sector as an adviser, solicitor, supervisor and manager. Shane’s primary specialism is housing and homelessness law, but he also has a breadth of experience in matters relating to debt, welfare benefits and community care.

As a solicitor specialising in housing law, Shane has excellent knowledge and experience of successfully defending possession proceedings and challenging homelessness decisions. His experience as a solicitor couples perfectly with his experience as a manager in a housing options department of a local authority, where he carries out statutory reviews of officers’ decisions and ensures compliance with homelessness legislation. This gives him the unusual advantage of having the vantage points of both sides of homelessness applications.

As well as providing training in the subject of housing law, Shane has also lectured postgraduate university students in the subjects of the English and European legal systems.

Sharon Nandoo

Sharon Nandoo has over 18 years’ experience of housing law. As a qualified legal executive Sharon has represented local authorities and housing associations in a range of legal issues including disrepair counterclaims, anti-social behaviour, sub-letting and rent arrears. Sharon spent 12 years working for one of the largest housing associations in the South East, specialising in anti-social behaviour, subletting and domestic abuse.

Sharon has been a freelance trainer and consultant since 2015, advising social landlords on tenancy issues and policy development.

Sheena Hockley

Sheena Hockley has been working in the field of money advice since 1983; having worked as a Debt Advisor, Supervisor and Project Manager, primarily for Citizens Advice. She is currently working for an Advice UK agency, in a MAPS funded project, while concentrating on delivering training.

Sheena has delivered training, on a freelance basis, for over twenty years and is an approved tutor for the Money Advice Trust, Citizens Advice, Advice Uk and Shelter. She is a qualified PTTLS trainer specialising in debt and communication skills related topics; having a BE(Hons) in communication skills, along with other, related, qualifications, training and experience

Steve Newton

Steve Newton has worked in both the statutory and voluntary sector. For the last 20 years he has been head of housing options at a busy seaside district; previously he was one of the very first workers establishing the National Homelessness Advice Service for six years. He started out as a volunteer advisor in the mid 1980s.

During his housing career Steve made 100s (if not 1,000s) of homeless and allocations statutory review decisions. He was the district lead in the county and author of the original homeless 16/17 year olds' protocol (Southwark judgement responses).

Steve has a detailed knowledge and experience of temporary accommodation. His district had one of the largest private lets (licensed/ leased) schemes outside of London and he developed 85 hostel units for the Council.

Additionally, Steve has experience of commissioning supporting people funding and strategy as well as managing an in-house supporting people team.

Steve is a qualified adult teacher/trainer with extensive training experience in most housing related fields.

Tony Martin

Tony Martin is a solicitor specialising in landlord and tenant and housing law. Alongside his work as a trainer, Tony supervises a student led legal advice clinic and teaches law at BPP University. He qualified as a solicitor in 2001 in a private Legal Aid firm and then practised as a senior solicitor in a Law Centre.

Tony has spent all his working life in housing, having worked in hostels, special needs housing and housing management in the voluntary sector and at a senior level in a homelessness service and in housing policy for a London local authority, prior to qualifying as a solicitor. He is a Fellow of the Higher Education Academy.

Tony has undertaken detailed homelessness and housing options case file reviews for local authorities and voluntary organisations, as well as undertaken staff performance interviews, work-shadowing and written summary reports for Shelter Consultancy since 2013.

Tracy Keane

Tracy Keane is highly qualified in the field of social care with extensive experience of management in early years, youth justice, children’s homes, crisis counselling, disability services and managing staff and teams of volunteers within the statutory, charitable and private sectors.

Alongside her working life, Tracy has been a short term and respite foster carer for hard to place children and young people for many years.

Tracy has set up new social care projects for different local authorities and charities and managed the funding for these to ensure their success including appropriate adult services, mentoring services and services to support young people and adults who go missing from home or care.

In recent years Tracy has worked within the police service as an investigator on response teams, expanding her knowledge and experience in safeguarding and domestic violence and the criminal justice system in general.

Tracy is now a freelance trainer and consultant, working with professionals in health and social care and enjoys sharing her knowledge and experience with other professionals.

Tracy Maylath

For the last two decades, Tracy Maylath has been a trainer and facilitiator, joining us in 2002. During this time, she has delivered an extensive variety of courses to clients ranging from homeless people and vulnerable adults to managers and directors of private sector firms.

Building on this diverse pedigree, Tracy has also written and developed programmes in management skills and personal development for both the public and private sector. She runs a broad range of courses for Shelter, including Presentation Skills, Supervision Skills, Negotiation for Debt and Training Young People in Anger Management and is also the lead trainer on the Training for Trainers and Project Management courses.

With her grounding of knowledge in learning theory, Tracy utilises an array of innovative methods and state of the art techniques. She engages clients with her light-hearted approach, passion, in-depth knowledge and vast experience of her topics.

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